Truck City Ford

Outstanding customer service. Richard was excellent and ensured the warranty portion of the work was completed. Thank you. Richard was excellent and ensured the warranty portion of the work was completed. Thank you. More

Nate and his manager are great they tested my truck to make sure it was 100% So far so good and if I discover any issues they said to bring it back. I feel comfortable and at peace with Nate's commitment make sure it was 100% So far so good and if I discover any issues they said to bring it back. I feel comfortable and at peace with Nate's commitment to giving me the best experience. More

Reliable dependable service and courteous staff. Kept me up to date on the status of my vehicle every step of the way. Kept me up to date on the status of my vehicle every step of the way. More

The customer service and work were great. My repairs were done quicker than I had expected. My repairs were done quicker than I had expected. More

My teuck is Not good my truck is worst than when i briught it in briught it in More

I was pleased with the service done on my truck. Even though the service took a little longer than I was told, I felt rushed at check in. Al in all satisfied. Even though the service took a little longer than I was told, I felt rushed at check in. Al in all satisfied. More

Always very professional. Makes sure I stay informed on the progress and details of the service being done on my vechle. Makes sure I stay informed on the progress and details of the service being done on my vechle. More

I have a 2020 Ford Ranger which the battery went south on me. I started to go buy a new battery and replace it myself; however, looking at all the hardware attached to the terminal I elected to have a profes me. I started to go buy a new battery and replace it myself; however, looking at all the hardware attached to the terminal I elected to have a professional replace it!!! I looked at making an appointment, but it indicated a few days before a slot was available. I called in spoke with Service Advisor Sarah Pope. Sarah said to bring the vehicle in and she saw no problem with getting it worked in and getting me on my way. Upon arriving, I met Sarah and she handled everything. Yes, there was a slight wait, but there were customers ahead of me, so waiting was of no problem. Sarah came to me in the Waiting Room and told me they were putting things back together and it should be only about 10-15 minutes more. Again, that was no problem. A short time later, Sarah came back out and said it was ready. Seems that I still had a warranty and it cost me nothing. I cannot say enough about the courtesy extended to me from Sarah. She is an employee that every employer needs to do all they can in order to hang on to her. She is definitely an asset to the Company. Thank you very much, Sarah!! More

I had a great first time experience! I rolled into the service department late in the afternoon, after the passenger window of my F-150 decided to roll down and not roll back up. I new i I rolled into the service department late in the afternoon, after the passenger window of my F-150 decided to roll down and not roll back up. I new it would be a stretch for any service team to immediately respond with an instant repair just before shop hours closed, but I needed this fixed as soon as possible, as I was looking at a 6 hour drive the following day. Blake made the effort a great effort and coordinated with his department to have it turned around the next day by noon. I received the call the next morning and was told the window motor had shorted out and failed. The service team replaced the motor promptly and had the truck ready by 10:30am. I picked the truck up shortly after and headed out on my long drive that would have been miserable if not for the dedication to this service team. Thanks again for the quick turn around and Blake's superior customer service and follow through. I'll have no doubt I have found the team that deserves our business. See you next service, thanks! More

communication was great, and truck came back fixed. words to meet the minimum words needed. words to meet the minimum words needed. More