Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,266 Reviews of Tucson Subaru - Service Center
Sort by
October 05, 2017
Prompt professional service The service staff at Tucson Subaru are knowledgeable, courteous and professional. My service advisor, Jade Hilliard, was all the above and more. The l The service staff at Tucson Subaru are knowledgeable, courteous and professional. My service advisor, Jade Hilliard, was all the above and more. The lounge area was very comfortable. More
by J Green
Employees Worked With
October 03, 2017
CONSISTENTLY EXCELLENT SERVICE Tucson Subaru provides consistently excellent service: Jade is always professional, friendly and helpful. Dennis did an outstanding job trouble shooti Tucson Subaru provides consistently excellent service: Jade is always professional, friendly and helpful. Dennis did an outstanding job trouble shooting and correcting my Outback's problem. Best service wait area I've ever experienced.The charging area for electronics helps make the wait time productive. I always enjoy the lounge areas variety of coffees, creamers, cookies and fruit. Tucson Subaru is a consistent winner, and so are their customers. (Always fun to see Jack McVey again too - a sales rep who listens and finds best match for you. Thanks again, Jack!) Nancy Weiss More
by Nancy in Tucson
Employees Worked With
Other Employees :
Dennis in service - what a great job! Thanks so much!!
October 03, 2017
Excellent Customer Service If I have one complaint with the service department, or the Tucson Subaru dealership as a whole, it is that they have made it too easy. Everything fro If I have one complaint with the service department, or the Tucson Subaru dealership as a whole, it is that they have made it too easy. Everything from purchasing my vehicle to keeping up on the maintenance has been a breeze; thus leaving my cynical heart bored with nothing to complain about. More
by lmlawless
Employees Worked With
Jason Mumma
October 02, 2017
Friendly Service, Comfy Lounge! I recently bought my Subie and it needed to have fog lamps and splash guards installed. The fog lamps take a couple of hours so I was offered a loaner I recently bought my Subie and it needed to have fog lamps and splash guards installed. The fog lamps take a couple of hours so I was offered a loaner car for the duration. I'm an avid reader and the lounge at Tucson Subaru is wonderful so I opted to stay and read. I enjoyed fresh fruit, delicious coffee, and a cookie during my time there. As soon as my car was ready my friendly serviceman came in quietly to let me know. While I was waiting I observed the interactions of other service-folk with waiting customers and each interaction was conducted with quiet respect and all questions I overheard were answered. I don't think I was the only person waiting who had a good experience with Tucson Subaru's Service Department! Even a pooch was happy with the water and kibble available. Believe it or not, I'm looking forward to my scheduled maintenance! More
by MerBot1
Employees Worked With
Jason Mumma
October 02, 2017
Darla's the BEST! Our Love Encore experience at Tucson Suburu was not only informative- it was FUN! Darla answered all our questions, pressed all the buttons to demons Our Love Encore experience at Tucson Suburu was not only informative- it was FUN! Darla answered all our questions, pressed all the buttons to demonstrate how to access all the great features our Outback has and even followed up with more information on questions that we had after our hour session. More
by judithcfisher
Employees Worked With
September 30, 2017
Outstanding Employee Dan is one the reasons we love our Subarus and Tucson Subaru! He is always courteous, knowledgeable and patient; we never feel as though he has to mo Dan is one the reasons we love our Subarus and Tucson Subaru! He is always courteous, knowledgeable and patient; we never feel as though he has to move to the next one on his list. He listens to our concerns and provides options; ensuring that we are comfortable with the service team's recommendations. We feel confident that Dan has our best interest at heart. On top of all that; he's just a heck of a nice guy! More
by Tricia
Employees Worked With
September 29, 2017
Service visit All the service personnel involved in my first service visit were extremely capable, professional and helpful. Chris is a great representative for th All the service personnel involved in my first service visit were extremely capable, professional and helpful. Chris is a great representative for the car and the dealership. More
by Zoomie73
Employees Worked With
Chris Fisher
September 27, 2017
Good, no problems I had an oil change and went fine. However, I left a message for CJ, my sales man, to either call or E-mail me. I ve yet to hear from him. I guess I had an oil change and went fine. However, I left a message for CJ, my sales man, to either call or E-mail me. I ve yet to hear from him. I guess he sold me the car and no longer needs to return requests. More
by still waiting
Employees Worked With
I can t remember his name, but the service rep was polite and business like.
September 27, 2017
Excellent service! I had a problem with my. Whichever st 10:00pm and emailed the Subaru service team about it. I got a text response from them the same night and they to I had a problem with my. Whichever st 10:00pm and emailed the Subaru service team about it. I got a text response from them the same night and they told me they would take care of the issue first thing in the morning. Extremely attentive staff! Above and beyond throughout the whole experience. More
by Kyd18
Employees Worked With
Chris Fisher
September 27, 2017
Radio and GPS compatability I've never been able to hear GPS direction on my phone if the car's radio is also playing. I'm about to take a trip, so I stopped by the Subaru deale I've never been able to hear GPS direction on my phone if the car's radio is also playing. I'm about to take a trip, so I stopped by the Subaru dealership to see if someone could help. I was lucky enough to be helped by Nathan Ramirez who quickly figured out the problem, solved it, and had me happily on my way in no time. More
by sparky
Employees Worked With
Nathan Ramirez
