Tucson Subaru - Service Center

top notch service I pulled into the service drive on a Monday @ 5PM with no appointment, and was greeted by Justin. When he heard that I was having an intermittent tran I pulled into the service drive on a Monday @ 5PM with no appointment, and was greeted by Justin. When he heard that I was having an intermittent transmission issue, he didn't hesitate to jump in my car for a test drive. I ended up leaving in a loaner, and returning the next day after work. I was asked to drive with the technician this time, and I had a great conversation with Christian while driving around Tucson for probably 30 minutes. I've had mechanics in my family, and I know they do not get paid to talk to customers. For this reason, I already felt bad for taking so much of his time, and I apologized to him for it. Even so, he invited me into the shop, so that he could explain the noises that I was hearing on a torn down transmission. So, while I left without a real resolution to my issue, I am very satisfied that they promptly addressed my issue, documented it for future warranty claims, and not once did they make me feel like they had better things to do. This is how customer service should be, and I hope Christian is at least recognized, if not also compensated, for the time he spent with me. More

Over and Beyond While driving from Sacramento to Tucson and stopping in Sedona, we discovered that the moonroof on our 2011 Subaru Outback would not close. We read t While driving from Sacramento to Tucson and stopping in Sedona, we discovered that the moonroof on our 2011 Subaru Outback would not close. We read the manual and removed the cover to the moonroof control to access the manual override. We followed the instructions but we're unable to close the moonroof manually. When we arrived in Tucson, we took the car to the local Subaru dealership. The mechanic estimated the work to dismantle the moonroof and replace possibly broken parts at approx. $1500. When I told the service advisor, Wendy Angelini that we recently had $400 of work done on the moonroof in Sacramento, when it was disassembled to clean the drain holes, she went back and told the mechanic. When I went to Wendy to authorize the repair, she told me that the mechanic went back and tinkered with the moonroof and found that it was misaligned. He realigned the moonroof and it worked. This attention to detail saves us a lot of money. In addition to the moonroof, the mechanic also inspected the entire car and found that the right front strut was leaking. Wendy said this was unusual because the car had only 20,000 miles on it and the strut should not fail at 20,000 miles. The car was out of warrantee, so Wendy called Subaru corporate and explained the situation. They authorized the replacement of the strut at no cost to us. Not only did Tucson Subaru repair the moonroof for the minimal cost of one hour of labor and replace the strut, but as I was leaving, Wendy gave me a coupon for a complementary car wash. I could not thank her enough. She is an asset to the Subaru dealership and is an excellent employee. The mechanic who was equally thorough and conscientious. I am very grateful to both of them. They listen carefully and have the experience and knowledge to go directly to the salient issues and resolve the problems. Thank you. Warm regards, Sandra Sylvester More

Curt has always been a very responsive employee and a great advocate for the Subaru brand and this dealership. I appreciate Curt's willingness to listen and his ability to provide good value. He's always great advocate for the Subaru brand and this dealership. I appreciate Curt's willingness to listen and his ability to provide good value. He's always provided choices to match my idea of good value with available Subaru service. I routinely recommend the dealership based on the experiences I've had at the dealership. Thank you. More

THE BEST in sales, service and everything else!! A THE BEST in sales, service and everything else!! A great new location and building to showcase the autos and the entire staff! Trent and Justin ar THE BEST in sales, service and everything else!! A great new location and building to showcase the autos and the entire staff! Trent and Justin are GREAT!!! More

Justin Smith provided excellent customer service My wife's 2011 Forester's battery failed on the very last day of the 3 year warranty period, and, of course, after Tucson's Subaru service center was My wife's 2011 Forester's battery failed on the very last day of the 3 year warranty period, and, of course, after Tucson's Subaru service center was closed. The following day (April Fools day, no less) I called the Subaru service department to ask about a battery replacement. Justin Smith was the service rep who assisted me. He saw that the car was just one day out of warranty, and realized the irony of the situation. Although the service request was past the warranty period, meaning that technically labor and parts were no longer covered, Justin provided a new battery at no cost. I consider this excellent customer relations, above and beyond my expectations, and he should be acknowledged for making an intelligent executive decision. He certainly made my day! Thanks again Justin. More

Curt McHenry offered great service and was very knowledgeable about all our questions. I would recommend anyone to go in and see him. Good luck in sales! knowledgeable about all our questions. I would recommend anyone to go in and see him. Good luck in sales! More