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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,266 Reviews

2,266 Reviews of Tucson Subaru - Service Center

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July 19, 2022

Every time I have brought my car in to the service department the past 3 years the team that works there has been nothing short of amazing. This goes double for Chris due to his positive attitude and More

by bjwilliamson06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

Chris was very responsive and professional during the recall service. Being able to use a loaner car was a great help. More

by Misanthrope
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

Friendly, knowledgeable staff. Car was finished earlier than expected. I appreciate being offered a loaner car since my car was there all day. More

by Julia J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Attention to detail, listened to my concerns and did his best to address the problems. More

by regina_ohare
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2022

Service department is fantastic, my Service Advisor Jesse Friedman is the best. Having dealt with domestic brand dealerships, Tucson Subaru surpasses them all, they will make sure your vehicle is running at More

by Thomas from Rio Rico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Tucson Subaru responded

Thank you for your review, we always are committed to providing you with the best possible customer service. If you need anything going forward please let us know and I will see you on your next service appointment, Jesse Friedman.

July 17, 2022

Chris was professional and personable. I was very impressed by his knowledge regarding warranties on my car. My battery was still under warranty when it failed a charging test. It was r More

by Subigirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

Chris was helpful and friendly. Everyone in the service department was great. I always recommend Subaru!! More

by nancyatthebeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2022

On July 14 I brought my Subaru Outback 2020 XT Touring for a. Recall to have it is serviced. Great professional team who always has treated me like family. Special note of thanks to Jesse Friedman my Se More

by Vermont Bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Tucson Subaru responded

Always happy to help, please let us know of any of your service needs. See you next time. Thank you Jesse Friedman.

July 16, 2022

My wife's Crosstrek was due for a brake fluid flush. My usual service advisor was off and Brittney was covering. She greeted me promptly and gave me an approximate wait time. Brittney had me back on the More

by Bill B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Tucson Subaru responded

Thank you so much for your kind words Mr. Bens! It was a pleasure working with you, hope to see you in the future! -Brittney

July 14, 2022

Chris was excellent. The information I got from the mechanic was incorrect on many things More

by pcoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

pcoul responded

I asked the service person to tell me how many more free oil changes I had left. He told me that this upcoming free oil change was my last. It was not. After this oil change, I had one left. I asked to have the GPS updated and that it would cost me over $150.00 to do that. Chris checked that info out when I brought my car in and told me the correct info. I had one more free oil change left after this one and that I would not have to pay for the updated GPS. I was happy to learn that I would not get a bill.

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