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Tucson Subaru - Service Center

Tucson, AZ

4.7
2,276 Reviews

2,276 Reviews of Tucson Subaru - Service Center

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June 05, 2021

My visit to tucson Subaru was great as always. Service was quick and easy and the waiting area was comfortable and relaxing. Everything was taken care of and the people were very friendly and helpful. More

by janeelizabethpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Tucson Subaru responded

Thank you so much for your feedback, we look forward to providing extraordinary service for you in the future! -Brittney

June 05, 2021

I'm visiting from out of town and just stopped in to the Subaru dealer to see if I could get my front wheels balanced. Although being very busy, Chris was most understanding and worked me in, got it done in More

by BobRobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

We always get excellent, friendly and courteous service at Tucson Subaru. Brittany went the extra mile to get me to an appointment when the shuttle was not available. More

by Ktisaac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Tucson Subaru responded

Thank you so much Mrs. Isaac! It was a pleasure working with you, and I hope to see you again next time!

June 03, 2021

I think Subaru is on track with the Love Encore program! I learned a lot about my Crosstrek and feel much more comfortable with all the buttons and settings! Darla is friendly and knowledgeable and she was More

by Carroll582
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Tucson Subaru responded

Thank you so much for your wonderful review. I appreciate it. Darla

June 03, 2021

I had my appointment and Monica made me feel like she was on a rush. I had great experience before but this time will be my last. I made a request and she make feel like she didn't care about it and same fee More

by Zarzmra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Estrada
Jun 04, 2021 -

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry to hear that you did not have an extraordinary experience with Monica. While we are very busy most of the time it is our goal to treat every customer as if they were the only one in our day. I also want everyone to know how much we do care about them and appreciate them. If you could contact me so I could get some more information about exactly what happened so that I can do some coaching with Monica. My phone number is 520-290-4243 or email at sgregg@tucsonsubaru.com. Please contact me so we can discuss and make sure nothing like this ever happens again.

June 03, 2021

Chris was super friendly and made my morning run smoothly! He quoted me for about an hour and a half wait and the service was finished earlier than that which was great! More

by cjones410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Perfect service all around. Very happy. With my experience. Getting a lift to the mall was much appreciated! And the ticket for a car wash was a nice surprise at the end. More

by lisakgilliland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2021

We love Subaru, the cars, the service, and the people. Darla was really helpful and informative this morning. It was a pleasure working with her. More

by EllSpoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica E. Schivone-Rimcoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Estrada
Jun 02, 2021 -

Tucson Subaru responded

I appreciate you taking the time to do a wonderful survey. I am always here if you need me. Thank you kindly. Darla

Jun 02, 2021 -

Tucson Subaru responded

Thank you so much. Monica Estrada

Jun 10, 2021 -

Tucson Subaru responded

Thanks so much for the wonderful review! Enjoy your new Subie! -Monica

June 02, 2021

Chris was a great help and explained everything that was done on the car and everything that would be currently coming up for other maintenance More

by patarcher75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

Darla did a great job explaining us the features of our car during the love encore follow-up. We learned new things about our car. The customer service at Tucson Subaru has been great! More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Tucson Subaru responded

Thank you kindly for the review, I really appreciate it. Take Care. Darla

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