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Tulley BMW of Manchester
Manchester, NH
64 Reviews
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Showing 64 reviews
September 19, 2015
Terrible The service manager Todd sat across the table and informed me that Tulley BMW doesn't honor the service agreement or the warranty. The scam is that BM The service manager Todd sat across the table and informed me that Tulley BMW doesn't honor the service agreement or the warranty. The scam is that BMW North America cant make them honor their service contract, so the BMW warranty is useless. Call BMW North America(1-800-831-1117) and ask them what you can do about Tulley BMW not honoring their service agreement- the answer is NOTHING! More
by BluemanFro
Employees Worked With
Todd
Helpful September 18, 2015
Outstanding Since I have purchased my 2011 BMW in February from Dawn Jellow. I have had nothing but great service for anything I needed. I brought my car in a cou Since I have purchased my 2011 BMW in February from Dawn Jellow. I have had nothing but great service for anything I needed. I brought my car in a couple weeks ago to fix a cup holder and everything including getting the rental was painless at Tulley. Matt Trembely took great care of us, keeping us in the loop on what to expect. I strongly recommend Tulley BMW of Manchester! More
by Laura
Employees Worked With
Dawn Jellow, Matt Trembely
August 27, 2015
Service Above and Beyond and on a Saturday! I was driving from VT home to RI on Saturday, August 22nd when I had a low tire pressure problem. Thanks to run flat tires I was able to limp to the I was driving from VT home to RI on Saturday, August 22nd when I had a low tire pressure problem. Thanks to run flat tires I was able to limp to the nearest dealership. However, Tulley BMW Service department in Manchester, NH was about to close at 1pm on a Saturday. I called and spoke with Todd Seeley in service. He agreed to stay late and also keep a service tech available to try to help me. Todd is the very best example of "can do" customer service I have run into in a long time. BTW, they ended up needing to replace two tires and stayed until 2:30pm to ensure I was safe to drive back to RI. Had Todd and his tech not stayed I would have been stuck until Monday. Exceptional Service Experience! Thank you! More
by pgladding
Employees Worked With
Todd Seeley
August 24, 2015
Worst BMW Dealership Is your time worth very little? Good - then you have plenty of fun getting frustrated and annoyed in dealing with the service department at Tulley BMW Is your time worth very little? Good - then you have plenty of fun getting frustrated and annoyed in dealing with the service department at Tulley BMW of Manchester. One of the WORST experiences in BMW service department ever. WARNING! DO NOT ENTER! More
by Memhas
Employees Worked With
Todd
June 25, 2015
Great dealership to purchase a BMW Dealership was very courteous and generous with their time. Great experience in buying a car. Dawn Jellow is a very experienced sales person. She is w Dealership was very courteous and generous with their time. Great experience in buying a car. Dawn Jellow is a very experienced sales person. She is well versed in knowing all about a BMW. More
by suemoe
Employees Worked With
Dawn Jellow is an awesome person. She went over and above to help me find my BMW.
September 19, 2014
Avoid Tulley's service department!! This is my 3rd BMW and I normally get the car service at the Wilmington, DE BMW where I was vacationing in New Hampshire when the car broke down with This is my 3rd BMW and I normally get the car service at the Wilmington, DE BMW where I was vacationing in New Hampshire when the car broke down with a "communication" error. It was towed to Tulley. The service people did not call for 2 days. When I called to asked the status of the car they indicated they had left messages, must have been to the wrong phone number. The mechanic told me that I needed a new battery, an oil change, new spark plugs and that the engine gasket was leaking. The spark plugs where changes a week ago, the oil changed only 1000 miles back with synthetic oil and the engine gasket was changed in December 2014. When I share these dates , the mechanic argued that my regular BMW service did not clean the engine gasket properly, etc. At this point they had run a 1200$ repair bill but failed to address the reason for the service which was module communication failure. Instead they were busy changing new spark plugs, redoing a recent oil change because the filter was not BMW and installing another engine gasket that was changed last December and was still under guarantee. In addition, they would not start addressing what was wrong with my car unless I agree to buy a 395$ battery and I agree. The next day a secretary called to let me know that the car was ready. She had no idea what the problem with the car had been and failed to addressed whether the engine gasket leaking oil was addressed. For the last 15 years I owned only BMW's and so far was very satisfied with the service and treatment that I had received at other BMW service departments such as Wilmington DE, NYC and Boston. Tulley service was a very bad experience. I would not recommend. More
by graciela blanchet
Employees Worked With
no idea
December 04, 2013
Traded my wife's BMW 535xi for a BMW x5 and she is very happy. Sale and negotiation were very professional. Also have my other BMW serviced here and service team is excellent. very happy. Sale and negotiation were very professional. Also have my other BMW serviced here and service team is excellent. More
by jeffgaudette
Employees Worked With
John Steele
November 12, 2013
Every member of the Tulley team exceeded my expectations from sales, finance, as well as service. This dealership truly felt like a family owned business and took pride in their vehicles. Upon our arrival t from sales, finance, as well as service. This dealership truly felt like a family owned business and took pride in their vehicles. Upon our arrival to the facility, we had absolutely no intention of purchasing a vehicle. I could understand why BMW's sell themselves, I LOVE my coupe. Although the dealership had a wide variety of cars to select, it was the staff that made this sale. There was a true sense of caring that my expectations were met. Our salesperson contacted me on several occasions to see if I had any questions and was very helpful in resolving these immediately. Kudos to the Tulley Team! More
by greenl
Employees Worked With
Zach Kleinberg
September 30, 2013
Dawn Jello, a sales representative with the Tulley BMW Certified Pre Owned Division, was extremely friendly, efficient, and receptive to me the minute I met her. She was not a typical high pressure sales Certified Pre Owned Division, was extremely friendly, efficient, and receptive to me the minute I met her. She was not a typical high pressure sales person! Dawn gave me a tour of the entire facility, and made me feel like I was part of the family even before I had officially purchased my X3. I look forward to being a regular customer of Tulley BMW of Manchester for a long time to come. Charles R. Woodbury More
by rustdove
Employees Worked With
Dawn Jello
September 05, 2013
We've purchased a few cars from Tulley over the years and they remain consistent every time. There service, follow up and responsive time in accommodating customers is impeccable. We worked with Dawn J and they remain consistent every time. There service, follow up and responsive time in accommodating customers is impeccable. We worked with Dawn Jellow this time, she was thorough, friendly, responsive and educated us on everything along the way. I would recommend the dealership and the staff to anyone looking to be taken care of in a fair and professional way ! More
by lcrandall24
Employees Worked With
Dawn Jellow
