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Tulley BMW of Manchester

Manchester, NH

4.1
84 Reviews
At Tulley BMW of Manchester we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present BMW models and are confident we can find just the vehicle of your dreams. Looking for that certain model sedan or SUV? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car in Manchester NH, look no further! At Tulley BMW of Manchester we stock a large amount of high quality used and BMW Certified vehicles to serve the Manchester NH region. We will also help with auto loans in Manchester NH and lease plans too. Our auto repair and car parts departments at Tulley BMW of Manchester can help get you back on the road as quickly as possible. Please visit Tulley BMW of Manchester at 170 Auto Center Dr and let us show you all of the BMW services we offer.
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170 Auto Center Rd.

Manchester, NH

03103

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Showing 84 reviews

June 19, 2026

We purchased a 2024 BMW X1 Certified Pre-Owned from this dealership on Saturday. Within less than 24 hours of taking delivery, we noticed significant damage on one of the headlights and immediately notified More

by erudzinskyj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Atherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schwarz
Jun 19, 2026 -

Tulley BMW of Manchester responded

Thank you for your review. I have gone back through our correspondence regarding the headlight scratch to ensure we didn't miss anything. I received no less than 5 emails regarding the headlight scratch concerns. Every one of these emails referred to it as a scratch and not a crack or hole. As noted in my email, the vehicle did go through the BMW Certification process and followed the strict guidelines they provide. A scratch in a headlight does not disqualify the car from BMW Certification. You did request for us to look at the scratch at the same time that we remove the red marker dot and that request has not been denied. We still have not seen the car come in for the dot removal. Please reach out if you would still like to schedule a time for that.

Jun 19, 2026 -

erudzinskyj responded

Thank you for your response. Respectfully, your reply omits several important facts. You state that you received no fewer than five emails regarding the headlight concern. While there was certainly extensive email communication, much of that correspondence involved the cancellation of the extended warranty that was added to the transaction and other related finance matters. The issue with the headlight itself received only one substantive response from General Manager Chris Schwarz. In that response, Mr. Schwarz stated that he had reviewed photographs of the headlight and determined it was not a crack or a hole, but rather a scratch that met BMW Certified Pre-Owned requirements. Based solely on those photographs, he stated that the headlight would not be replaced. The problem with that response is that we were not asking for a replacement at that stage. We were asking for the vehicle to be inspected in person so the dealership could accurately determine the nature and extent of the damage. Throughout our communications, I referred to the defect as a scratch, gouge, crack, hole, or possible defect because I am not a technician and was not attempting to diagnose it myself. That is precisely why I believed it should be physically inspected. At no point did the dealership offer to inspect the headlight damage before reaching its conclusion. Instead, the only response from management was a determination based on photographs and an immediate statement that the headlight would not be replaced. The dealership’s response now suggests there was an opportunity for the concern to be evaluated in person, but that is not what occurred. The only offer made was to remove the red marker dot. The issue has never been that I demanded a new headlight. The issue is that a significant defect, approximately 3-4 inches long and reported within approximately 24 hours of delivery, was dismissed without a physical inspection. Determining whether damage is merely cosmetic, a deep gouge, a crack, or something more significant requires more than looking at photographs, especially when the customer reports that the defect catches a fingernail and appears substantial. I also find it concerning that the dealership acknowledges that the red marker was overlooked during the certification process, yet expects customers to accept without question that no other aspect of the headlight could have been overlooked as well. Had the vehicle been inspected in person before a final determination was made, I may not have agreed with the outcome, but I would have felt the concern was taken seriously. Instead, the only response from management was a denial based on photographs, despite the concern being reported almost immediately after purchase on a Certified Pre-Owned BMW. My disappointment is not simply with the outcome. It is with the fact that the dealership never performed the in-person inspection that would have allowed an informed decision to be made in the first place.

June 16, 2026

I have nothing but positive things to say about Tulley BMW of Manchester. From Sales, Service & financing. I purchased in one day & the car was ready the following week (only because I'm from Boston but I More

by Jwright617
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Atherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Jellow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Britnei Curley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Ryba
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2026

Dawn, Kathy and Zavier were wonderful to work with. They were very attentive to our needs, and we drove off with a car the same day we arrived. We were totally satisfied with the experience. More

by frankleavy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zavier Louro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Jellow - she's the best
May 28, 2026

Dawn, Kathy, and Zavier made the buying and financing process painless and easy! Would highly recommend Tully Manchester to anyone looking for a pre owned BMW!! More

by Cswinslow92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Jellow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zavier Louro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2026

Kathy was such a pleasure to work with. Purchasing my BMW was a breeze. I would purchase a vehicle with her at Tulley BMW Manchester again in a heartbeat. More

by Srd151599
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zavier Louro
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2026

Easiest car buying experience because of James. He was the complete opposite of what your typical car salesman experiences are like. Super polite, transparent, and genuinely wanted to make the More

by nathanmcgrail99@outlook.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britnei Curley
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2026

5 stars for Tully I worked with James. Who was incredibly knowledgeable about the Lexus features and took the time to make sure I was comfortable with technical features before I left. I More

by Docsellar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Atherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zavier Louro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Gindi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The whole team was great
April 21, 2026

Working with dealers always comes down to the people and Chris Olsen, the web manager, and Will, their technology expert, were absolutely excellent. As always, when dealing with the registry, delays can be More

by hpatrickbonner
Recommend Dealer
Yes
Employees Worked With
Chris Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Cardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Belanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2026

The entire staff was a pleasure to work with. Eric, client advisor, was patient, pleasant, and thoughtful. He showed us the cars we wanted to see and when we made the decision he handed us off to More

by carterdebbie1955@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Jellow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zavier Louro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Belanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2026

I had the most amazing experience at Tulley BMW yesterday, we worked with Kathy. She was fantastic. Worked very hard to get me exactly where I needed to be in my budget for my new vehicle. This is More

by trendsetterspm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathy Rand
5.0
This rating includes all reviews, with more weight given to recent reviews.
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