Tulley BMW of Nashua

Had an abysmal experience with the service department that started last Friday. I opted to get new tires from them versus Town Fair Tire (who was less expensive) as they said they were in stock and they that started last Friday. I opted to get new tires from them versus Town Fair Tire (who was less expensive) as they said they were in stock and they said they do a 4 wheel alignment for $175 on a $30k official BMW machine. I was told I could pickup the vehicle around the end of the day and they gave me a loaner. Around 3:30PM I received a call saying they made a mistake, didn't realize I had 19" rims so they would need to install on Monday. Not convenient (I had taken Friday off) but it happens. Good news I was told was that in addition to the $50 they were knocking off the cost, these tires were $100 less than what I was quoted. Saving $150 - ok that makes up for the inconvenience I thought. Monday afternoon rolls around - my wife asks if I heard from Tulley yet... nope before I reach out I get a call at 3:57PM - more bad news, tires came in late car won't be ready until Wednesday. What? They did offer to drop off early though - between 8-9AM. On Tuesday at 4:31PM I get a text - "I have a driver scheduled to leave here at 10:30/11AM" and asking to verify my address. Um no I say, I need my car to pickup my daughter from school - I need my car no later than 10:30AM. Reply was "I will figure something out". Early Wednesday, I receive a text that driver will be here at 9:45AM and the link to pay online. Bill only had the $50 discount. I questioned and got a response that the service rep tried as hard as he could. I paid, needed to get my car back and start my work day. At least the driver did show up on time, but everything else was a broken promise. Not a good experience. More

I purchased a vehicle from Gloria Prosper and my customer experience was fantastic Her follow was excellent. What a truly liked was she did what said said she would do. I would highly recommend her and if experience was fantastic Her follow was excellent. What a truly liked was she did what said said she would do. I would highly recommend her and if I am around to purchase again, I’ll buy it from Gloria. More

We have purchased 7 cars from this dealership and will go nowhere else! Gloria Prosper is the quintessential of Client Advisors along with Zachary Dirsa for the BMW Genius. They are the best of the best! nowhere else! Gloria Prosper is the quintessential of Client Advisors along with Zachary Dirsa for the BMW Genius. They are the best of the best! More

I bough my X3 here, brought my cars here for services too. Recently have my 5 series for service and check out the abnormal loud “whopping noise” on the back of the engine. When I picked up the vehicle too. Recently have my 5 series for service and check out the abnormal loud “whopping noise” on the back of the engine. When I picked up the vehicle, the loud engine noise is still there. The service advisor and the technician confirmed that and want to compare it with other 5 series. It has been over a month since, the abnormal engine noise getting loud and louder each morning, I try many ways, text, email and voicemail, to follow up with the issue but no response. It is really unprofessional. Not bring my cars here again More

I took my daughter to Tulley BMW to purchase her first car (X3), we did not know what to expect until we walked in and were greeted by Reid Tulley, from there he guided her through the purchase and addres car (X3), we did not know what to expect until we walked in and were greeted by Reid Tulley, from there he guided her through the purchase and addressed all her question, she had a great experience. We congratulate Reid on his professionalism and humility. More

Our BMW client advisor, Gloria Prosper, is the epitome of customer service! Gloria maintains communication throughout the ownership of your vehicle. We really appreciate her advice and expertise for every customer service! Gloria maintains communication throughout the ownership of your vehicle. We really appreciate her advice and expertise for every BMW purchase. Buying a new BMW is always enjoyable, but Gloria made it even better! More

Gloria was so helpful in purchasing my new car. Was such a swift and smooth transaction - was in and out in about an hour. She is highly knowledgeable in all the BMW products which was also great. Have reco a swift and smooth transaction - was in and out in about an hour. She is highly knowledgeable in all the BMW products which was also great. Have recommended her to my mom and friends for their next BMW purchase. More

I think this was the best car sales experience we’ve ever had.. Gloria Prosper was attentive, knowledgeable, friendly, and took the time to give us the perfect car. had.. Gloria Prosper was attentive, knowledgeable, friendly, and took the time to give us the perfect car. More

We are life long BMW drivers! The leasing of our 2021 was such an easy process and it was all done over the phone. The car was delivered to our home in perfect condition. Thank you to Tom Revetria and your such an easy process and it was all done over the phone. The car was delivered to our home in perfect condition. Thank you to Tom Revetria and your team for helping us say goodbye to 2020 and HELLO 2021! More

Had a great experience buying a new X3. I worked with Gloria Prosper for the 2nd time and had a great time. Gloria is great to work with. It's the 2nd time I bought a car from Gloria. Gloria Prosper for the 2nd time and had a great time. Gloria is great to work with. It's the 2nd time I bought a car from Gloria. More