Tulley BMW of Nashua

Subject: Complaint Regarding Deceptive Practices at Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipat Tulley BMW Tulley BMW Nashua NH Date: 02.03.2025 I am writing to share my disappointing experience at Tulley BMW. I had been eagerly anticipating owning a BMW and had been in communication with Susan, the online team manager, about a specific car I was interested in. Based on my conversations with Susan, I was excited to visit the dealership, as I had been promised that everything, including registration fees and the first installment, would be included in the price. Upon arrival, I was further reassured by the dealership’s claims that it was a family-owned business, and that Mr. Tulley personally cares about his customers. I was led to believe that I had come to the right place, especially after learning that Tulley BMW is one of the largest BMW sellers in North America. However, the experience quickly took a negative turn. After finalizing the price of the car, I was told that my credit would be run, and I would need to sign the necessary paperwork. I was introduced to the finance manager, who had me sign the documents. I also ensured that my insurance binder was handed over, as required. However, after signing, I was told I needed to pay extra for the registration fee and the first installment — something I had already been assured would be included in the price. When I confronted the sales representative who had initially promised me the full cost was covered, the finance manager insisted that this was a miscommunication. Essentially, I was being asked to pay extra for fees I was previously told were included. This back-and-forth led to me feeling cornered, as my credit had already been run and the documents had been signed, leaving me with little leverage to back out. I am deeply frustrated with how this situation was handled. It seems that Tulley BMW, despite its claims of being a reputable, family-owned business, engages in deceptive practices that leave customers feeling misled and taken advantage of. I want to make it clear that this experience has severely tarnished my view of the dealership, and I will be sharing my story to ensure others are aware of these dishonest tactics. I hope that you take this feedback seriously and address the internal communication issues and misleading sales practices. No customer should have to feel like they’ve been tricked into paying more than what they were promised. Sincerely, Imran Jeelani More

Overall a very bad buying experience. There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did There was a problem with the first BMW I bought where the title was not available. Not sure how they can sell a car without a title but they did provide another vehicle with all the same features. About a month after the purchase I got a notice from Acura which is what I turned in for a trade. They did not pay off the car. Overall it is not my problem but none the less why should anyone have to deal with this situation. More

Working with Gloria Prosper is ALWAYS a pleasure. This is the 3rd car I’ve purchased while working with Gloria and she always provides a great experience- professional, trustworthy and knows what I l This is the 3rd car I’ve purchased while working with Gloria and she always provides a great experience- professional, trustworthy and knows what I like. More

Let me start off by I have purchased 8 cars in 9 years and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a c and this isn't my first rodeo. The people at this dealer are horrible and they have no moral compass or values whatsoever other than selling you a car. If you are willing to negotiate and buy on the spot it might be ok, but it is extremely high pressure with a bunch of sharks running around in suits... I went in on the last weekend of the month to work out a killer deal on a new X5. I cooked something up with Kyle and the service manager was Seth. Both seemed like straight shooters until they gave me an offer they stated would not be available if I didn't sign that night and if I walked out on them they reassured me I wouldn't like the numbers the next day. I walked out and was greeted to countless missed calls from both of them the next morning guaranteeing the same deal. THAT WAS MISTAKE NUMBER ONE. When I told them I'd like to place a deposit they dug their heels in that the market was too competitive and they did not take deposits. Every single car was first come first serve. MISTAKE NUMBER TWO. I then worked it out with them I would be there that next day and left to arrive. I told them I was arriving and left for the dealer. I showed up to sign and drive off with a new car (also had my two keys and the title and trade vehicle) and they said I needed to wait 10 minutes. MISTAKE NUMBER 3 They then informed me another couple was in the store and had drove the vehicle and was running numbers with another sales person. They told me shortly after the car I came to pickup was sold even though neither myself nor the other couple had paid anything yet. MISTAKE NUMBER 4. The sales person tasked with delivering this news is the direct reflection of the non existent moral compass your new car sales manager Seth has. He wouldn't look me in the eye or say a word to me. MISTAKE NUMBER FIVE. Kyle then had the audacity to ask me if I wanted to look at other cars they had and I told them I had a sour taste in my mouth and I wouldn't be buying a car from them. Then poor Kyle called me all Sunday to try and argue a deal on a car on a similarly equipped X5. They explained they would honor the same trade value and % off MSRP. The caveat was they did not have the car yet and it was in transit to another dealer they would swap with. They insisted I show up that day and sign a purchase and sale agreement along with a financing agreement even though the car had not landed yet at the dealership in Nashua. This is fishy to say the least, considering they said the car would not land for 7-10 days. MISTAKE NUMBER SIX. I promptly explained my predicament to other dealers who said that was not cool. I ultimately purchased an even nicer car from a different local dealer on the same weekend with a better discount off MSRP. I hope people look at this review and realize this dealer is willing to burn bridges and make things unenjoyable. I highly recommend people cross shop with other dealers and see if they have a more pleasant experience elsewhere because buying a BMW shouldn't be a sucky time, it should be fun. More

I worked with Val Goldenberg and Gloria Prosper on a new lease. I could not be happier with the way they handled the lease. I am very grateful and I am enjoying driving the new X3! lease. I could not be happier with the way they handled the lease. I am very grateful and I am enjoying driving the new X3! More

Gloria Prosper and Val have helped me lease more than 6 BMW's over the years and the experience is always professional and far. They do what they can to make the customer happy, much appreciated BMW's over the years and the experience is always professional and far. They do what they can to make the customer happy, much appreciated More

Highly recommend Gloria Prosper and Val. They are both experienced and professional. This was our 4th car purchased through them and will continue to go back. They are both experienced and professional. This was our 4th car purchased through them and will continue to go back. More

This dealership was a disaster from the moment I arrived. The sales team loitered out front like street hustlers, not professionals. They bragged about having a huge inventory, but their pathetic snack bar a The sales team loitered out front like street hustlers, not professionals. They bragged about having a huge inventory, but their pathetic snack bar and chaotic atmosphere screamed anything but “BMW quality.” The young salesman was decent, but his boss, Val, was a joke. He barked at employees like they were farm animals and only smiled when he smelled commission. This kind of sleazy behavior is exactly why people hate salesmen. Zero professionalism, zero class—just a total embarrassment to the BMW brand. When I asked the salesman to shred a document with my personal info, Val objected, showing a shocking lack of understanding about customer data privacy. In today’s world, with data breaches happening everywhere, his ignorance about the importance of safeguarding customer information is alarming. It made you question how seriously they take their customers' privacy and how reckless their practices might be. I feel sorry for the young guy. I’ll make sure my kids get degrees so they never have to work in a circus like this. Do yourself a favor—avoid this place if you want even a shred of respect or professionalism. More

This is the second BMW X3 that I have bought from Tulley. Both times were an amazing experience. I absolutely loved working with Gloria Prosper! She was very professional but also very "real". She helped Both times were an amazing experience. I absolutely loved working with Gloria Prosper! She was very professional but also very "real". She helped me get exactly what I wanted at the price I wanted to pay. i definitely had more than 5 star service! I also had somewhat of a time crunch and she worked in speed mode all while not feeling like I was being rushed. I just can't thank Gloria enough for the time and attention she gave to me! Thank you!!! More

Gloria Prosper, our Client Advisor, is the best! She was thoughtful, provided marvelous service, and had an engaging personality. She was thoughtful, provided marvelous service, and had an engaging personality. More