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Tulsa Hyundai - Service Center

Tulsa, OK

4.0
1,783 Reviews

1,783 Reviews of Tulsa Hyundai - Service Center

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June 12, 2024

I was told I had free oil changes three times a year for 3 years only did three and then they try to charge me $150 would not recommend anyone else More

by gaypeterson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Browder
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Tulsa Hyundai responded

Gay, I’m really sorry to hear about the confusion with your oil changes and the charges you encountered. This isn’t the experience we aim to provide. Please contact us directly so we can discuss this further. Thank you.

June 08, 2024

Customer rep was great but service had to be reminded to replace air filter and wash car. More

by bpruitt2380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Brock
Jun 10, 2024 -

Tulsa Hyundai responded

Thank you for your feedback, bpruitt2380. We appreciate your patience and understanding. We'll address this with our service team to ensure better attention to detail in the future. If you have any further concerns, please don't hesitate to reach out.

June 08, 2024

I’ve always had good luck and will continue to return. The last visit required two appointments for window tinting because the first appointment (apparently) didn’t get to their third party vendor. More

by kevin-burr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Tulsa Hyundai responded

Thank you for your continued support, Kevin! We appreciate your understanding regarding the inconvenience with the window tinting appointment. We'll work to ensure smoother experiences in the future. Looking forward to your next visit!

June 04, 2024

They did $3300 worth of damage to my vehicle because the tech didn’t know what he was doing. Worst customer service and my car was in the shop for 2 months. Will never go to yall again. More

by whitney.brazeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh -service advisor
Aug 01, 2024 -

Tulsa Hyundai responded

Whitney, we're truly sorry to hear about your experience and the issues with your vehicle. This is not the standard we strive for, and we understand your frustration. Please reach out to us directly at (918) 995-2725. Your satisfaction is very important to us. Thank you.

June 01, 2024

Comfortable relationship with sales people and helpful with knowledge of the product . Would recommend to anyone. More

by mzbodean
Recommend Dealer
Yes
Employees Worked With
Ken Walker
Jun 03, 2024 -

Tulsa Hyundai responded

Thank you, mzbodean! We're delighted to hear that you had a comfortable relationship with our salespeople and found them helpful with their knowledge of the product. Your recommendation means a lot to us!

May 22, 2024

They fixed my car and I'm very satisfied so far. I have another recall and I really don't want to have to bring it back. More

by ursexy41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Browder
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Tulsa Hyundai responded

Thank you, ursexy41! We're glad to hear that your car has been fixed to your satisfaction. We understand your reluctance to return for another recall, but rest assured, we're committed to addressing any issues promptly and efficiently. If you have any concerns or need assistance in the future, please don't hesitate to reach out.

May 22, 2024

They called me in for a recall service and then didn’t have the part to actually fix it. Over expensive “maintenance” and oil change. More

by byromscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Kalagher
May 24, 2024 -

Tulsa Hyundai responded

We're sincerely sorry for the inconvenience and frustration due to the part no being available, Byromscott. We understand how disappointing that must have been. We aim to provide transparent and fair pricing for all our services, and it's concerning to hear that you found the maintenance and oil change to be overpriced. Your feedback is valuable, and I assure you that we'll take steps to improve our processes and communication to prevent similar issues in the future.

May 17, 2024

Clean and friendly. Good location. Decent selection. Difficult to get a loaner car. Tucson vehicle is nice. More

by trezell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No longer at this location
May 21, 2024 -

Tulsa Hyundai responded

Thanks for your feedback, Trezell! We're glad to hear you found our dealership clean, friendly, and conveniently located with a decent selection. We'll take note of your experience with loaner cars for improvement. Enjoy your Tucson vehicle!

May 17, 2024

Service went well and Joseph was very helpful and kept me informed. Remodeled facility is very nice. More

by SLEDGEBA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Daniels
May 17, 2024 -

Tulsa Hyundai responded

Thank you for your feedback! We're glad to hear that Joseph provided helpful service and kept you informed. We're also pleased you like our remodeled facility. We appreciate your support and look forward to serving you again!

May 16, 2024

Went in for new brakes, new tires, and oil change. Broke my 2022 tucson brakes on the rack. Told me they didnt have a car for me to drive. Ultimatley gave me an electric to drive which takes 1.75 hour More

by Thomas Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
May 20, 2024 -

Tulsa Hyundai responded

Thomas, we apologize for the delay in parts for your brakes and that you found the electric loaner vehicle to be a challenge. We appreciate your feedback and will share this with our GM as they consider loaner vehicles going forward. Please feel free to contact me at 918-995-2587. Thank you, Frank Seitz

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