Kasey Collins

Tulsa Hyundai responded

moviegal_21, Thank you for bringing this to our attention. We understand the frustration of traveling from Claremore for an appointment and then learning that the expected recall service did not apply to the vehicle. Recall eligibility should be confirmed using the vehicle’s VIN before expectations are established. We would appreciate the opportunity to review how the appointment was scheduled and determine where the misunderstanding occurred. Please contact our management team directly so we can discuss the visit and address your concerns.

Tulsa Hyundai responded

Thank you for the recommendation! We're glad Megan, Frank, Steven, and Kasey provided timely service and completed everything you requested. We appreciate your support and look forward to seeing you next time.

Tulsa Hyundai responded

Thank you for your continued business and for sharing this feedback. We understand that your time is valuable, particularly with your work schedule. Service time can vary based on vehicle requirements, shop volume, and product availability, especially when a vehicle requires a less commonly stocked oil specification. We would like to review your vehicle’s requirements and help coordinate future appointments more effectively. Please contact our service team before your next visit so we can assist with the arrangements.

Tulsa Hyundai responded

Thank you for recognizing the kindness of our staff and for sharing your concerns. Our advisors are responsible for communicating inspection findings and available maintenance or repair options, while the decision to authorize any recommendation always remains with the customer. We understand that pricing and the number of recommendations can sometimes feel overwhelming, and we are available to explain the priority and purpose of each item. Please contact our service team if you would like us to review your recent visit.

Tulsa Hyundai responded

Thank you for the recommendation! We're happy our team made your visit quick, easy, and honest. We appreciate your trust and look forward to helping you again.

Tulsa Hyundai responded

Thank you for making the drive to see us! It means a lot to know our friendly team and quick, thorough service keep you coming back. We appreciate your continued confidence in us.

Tulsa Hyundai responded

Thank you for your thoughtful review! We're delighted our team made such a positive impression and that your paperwork process was handled so well. We look forward to welcoming you back.

Tulsa Hyundai responded

Thank you for the great review, Vince! We're glad Gavin got you taken care of quickly and that you enjoyed our waiting area while your vehicle was serviced. We appreciate your support and look forward to your next visit.

Tulsa Hyundai responded

Thank you for your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to better understand what happened and see how we can help. Please reach out to our service team at your earliest convenience so we can discuss your visit and work toward a resolution.

Tulsa Hyundai responded

Thank you for giving Tulsa Hyundai the opportunity to earn your business. We're so glad Hannah and the team provided the communication, transparency, and care you were looking for, and it's wonderful to hear the experience restored your confidence. We truly appreciate your kind words and look forward to taking care of you for years to come.