Tulsa Hyundai - Service Center

The worst experience with the service department in ten years. One negative experience and I will move my business. Not a happy place any more years. One negative experience and I will move my business. Not a happy place any more More

Have taken my car in for service every 5m miles, without fail for the past 5 years. Never have I had such poor service. It was mass confusion and chaos. I was told it would be about 45 minutes, said they wo fail for the past 5 years. Never have I had such poor service. It was mass confusion and chaos. I was told it would be about 45 minutes, said they would text me. An hour and a half later I went back and stood on the service drive until someone told me it was finished and that I could go pay. No one called or text as promised. Car wash broken, door broken, cashier busy putting oil in popcorn machine. I had to ask her to check me out. The first guy said he had to go to a meeting, I asked for another person they assigned to me, but she had to go to a meeting as well, so they gave me to another person who didn’t seem to know much about what was going on. Seemed like a complete turnover in personnel. For 5 years I had the same person, who had done an excellent job. More

Kind and gracious staff, as usual, but the actual mechanics missed a few things when doing inspection. However once it was called tp their attention they were compliant. mechanics missed a few things when doing inspection. However once it was called tp their attention they were compliant. More

My experience with this dealership started when I first bought the car. A piece of the trim on the roof blew off in the car wash when I was picking up the car. It didn't really hurt the trim other than i bought the car. A piece of the trim on the roof blew off in the car wash when I was picking up the car. It didn't really hurt the trim other than it bent the plastic and made it turn white in the creases. However I just spent a lot of money on a brand new car and I want it to be brand new when I drive it off the lot. The salesman was Jerome I believe. The salesman said he would order a new trim piece and he never did, even after me calling every day for a couple of weeks. I would have been less irritated if the salesman would have said he wasn't going to do anything about it and to get lost. Instead he said one thing to get me to leave and never followed through. I try my hardest to do what I say, if people can't take you at your word you have lost all credibility. Then a couple of weeks ago my driver side speaker was getting scratchy and sounded terrible. I scheduled an oil change and asked for them to look at the speaker. The tech couldn't find anything wrong, even though you could plainly hear the speaker was bad. The service tech came out and listened to it and said he couldn't hear anything going on even though it was sounding terrible. I am done with this dealership and its customer service. I bought the royal treatment, some kind of oil change card that you get a reduced rate for buying several oil changes at once and they punch the card when you come in. I have two oil changes left on that card, but I am throwing it in the trash. If this is unacceptable level of customer service I can expect when I have an issue with the car I will never be back to this dealership again. In fact it has turned me off the Hyundai in general and I will probably switch brands when I buy again. More

My Brother in law brought Tucson in for an insurance estimate. The estimate did not come include bumper or paint cost and was charged 100$ for electronic evaluation, which was already told by Hyundai wh estimate. The estimate did not come include bumper or paint cost and was charged 100$ for electronic evaluation, which was already told by Hyundai what it was. Insurance will not reimburse. So a little frustrated. However my key needed a battery at 70$. Loss of 30$😞 More