1,355 Reviews of Tulsa Hyundai - Service Center
Staff was friendly and professional. Went in with a correctly self-diagnosed minor issue, and unfortunately it took two hours of my wife's time before the service advisor and tech/mechanic settled on w correctly self-diagnosed minor issue, and unfortunately it took two hours of my wife's time before the service advisor and tech/mechanic settled on what we were going to have repaired on the vehicle. That was after a "needed" diagnostic test, which turned up nothing other than the possible need for an alignment. However my wife was approached with a laundry list of potential maintenance, totaling nearly $1,200. There was also some confusion surrounding the recommended maintenance at 60k miles, and why it was offered, considering the vehicle is only at 55k currently. Ultimately, the washer fluid pump was replaced, although the invoice states the issue to be "pump leaking from seals". Did I really need a new pump?! Still waiting on a call back from the service manager nearly 24 hours later. More
The service was good...Megan was very nice and professional....the only thing that i could is to have better is the organization of customers getting their car when its done and not having to wait professional....the only thing that i could is to have better is the organization of customers getting their car when its done and not having to wait for cars to be moved to exit More
Tried to convince my wife that she needed expensive services that had just been completed the week before she brought it to your shop. Apparently didn't even look at the car. services that had just been completed the week before she brought it to your shop. Apparently didn't even look at the car. More
They took care of all my needs. Reliable, quick, and very good communication skills. I've bought multiple vehicles from here. Just wish I could get a 2020 Sonata Hybrid. good communication skills. I've bought multiple vehicles from here. Just wish I could get a 2020 Sonata Hybrid. More
I can in for an oil change and to make sure my car was all good! Greg was so so helpful and so kind. He made the experience an enjoyable one despite the not so enjoyable-ness of getting your car fixed. He all good! Greg was so so helpful and so kind. He made the experience an enjoyable one despite the not so enjoyable-ness of getting your car fixed. He was personable, very efficient and effective with communicating! Last time I came in to get my oil changed the man who helped me never called to let me know my car was ready and then they were closed. So Greg redeemed and set a new standard for Hyundai which I appreciate:) More
Stacy took good care of me, answered all my questions satisfactorily and made sure that all my concerns were addressed properly. However, I didn't get my car washed this time satisfactorily and made sure that all my concerns were addressed properly. However, I didn't get my car washed this time More
Absolute best service! Patched my tire, changed my oil and had me out of there in less than an hour! Extremely happy with the service techs and everyone at Tulsa Hyundai and had me out of there in less than an hour! Extremely happy with the service techs and everyone at Tulsa Hyundai More
I called, was placed on hold for 15 minuts at which time i hung up and called back. They had my car you see and i needed a ride to pick it up. I called back, placed on hold for 15 minutes at which time i h i hung up and called back. They had my car you see and i needed a ride to pick it up. I called back, placed on hold for 15 minutes at which time i hung up. This was repeated 3 times before i actually got to request a ride. I was picked up by a very personable & pleasant young man. He was definitely the best part of my Hyundai experence that day! The service department had kept my car overnight after removing a tiny deceased baby bunny from my air vent and using BG cleaning and deodorizing treatment. I had requested them leave the "death area" open in order to apply Zero Oder to be sure of optimal freshening of the AC and surroundings. I was told 30minutes wait time. We were there for 3 hours and only got out then because i finally became so upset i spoke with a manager. I would not have minded if i had been told in the beginning the wait might be hours because i could have left and done other things, via family or uber. I was then told i would get a discount, but it was a negligible amount (only 5 dollars off the original quote amount) and papers from my glove compartment were left scattered on my floor in front passenger area. I ended up opening the glove compartment myself and accessing to cabin filter myself and sprayed down this area with Zero Odor. Only then did the smell actually decrease. This escapade cost me $470 and over 3 hours of my and my grandson's time, It was a VERY unpleasant experience. These problems could have been easily solved with communication and please do not pretend to be doing me a favor of a discount and give me 5 dollars off of a 470 dollar bill and leave me a messy car, not even bothering to put my papers or tire wrench back where they came from. Stacy had worked with me when i dropped off the car but she was in OKC training, when i picked the car up. More