Turlock Chrysler Dodge Jeep Ram

Save yourself.... Buy elsewhere!! The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand C The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand Cherokee, fast forward to my first service appt. I came in on a Friday at 11 o'clock. Only one in the waiting room, waiting waiting. Finally, go out to ask the asst manager of service, what the hold up was, since it was just an oil change. He explains the vehicle has been long done and ready. Head back to reception, the lafy shoves the blame and says oh they're supposed to let me know, I ask, " so should I go grab my key from them?" She says, no I have it right here on the rack.... Clearly she was informed if she had the key and the clear out sheet. Chose to move along on my way. Saturday morning rolls around, and I get a voicemail. The lady explains that I had an appt at 11 am and missed it. So I call back, I explain I had an appt yesterday and my service was performed. She insist, so I ask her for what vehicle, Grand Cherokee? She says no a '14 charger. I explain to her that I don't own a charger, her reply... Well it must be my husbands... Excuse me?? My husband owns a car that I have no knowledge of?? I explain again, that there is confusion on their part I only service a Grand Cherokee with them. (It was my first and last Mopar purchase). She then gives me this man's address and personal info???? Then she says oh nevermind looks like its been dropped off here and is in the service bay? If this was my vehicle.. I would have flipped! I spoke with the manager asking them to get their records straight, because they have my personal info and Id hate for it to be handed out to a stranger! Not even a mere apology!! July, I stop on Best RV and find a travel trailer I just love. My owners manual doesnt have a tow capacity chart, online forums all show contradictory data, so I call Jeep/FCA and ask for VIN specific tow capacity. Chelsea says 6200 pounds. I asked again to be sure, because at this point, its the deciding factor of making this deal. She assures me! So not only do I purchase the trailer, but also paid 1000 dollars to best rv to install a complete tow package. Hook the trailer up and drive down the block and get a really bad feeling. Get out and can feel the heat excessively coming off the motor and out the exhaust pipe. So call FCA a second time. This lady says, well it says 6200 pounds if properly equipped... What is properly equipped? She puts me on hold, to finally get back on and say it is not 6200 pounds. So I ask for a supervisor. Long story short, he calls me back after listening to both recorded calls, and says they'll pay half of the upgrades because I was misinformed on a recorded line, but I should have done my research. Im sorry, should I call a third party more qualified on your products? Go into TDCJ get a quote that is nearly $4000. FCA keeps saying TDCJ is telling them I haven't been in for a quote. George the service manager has a copy, I handed to him myself. Being over it, I go in to inquire about cancelling my warranty, and going to CarMax for an offer. Eric, the finance director asks if it would be okay to give me a bid. I say sure! He gives me a written offer on August 5th, guarunteed it through the end of the month- giving time for the warranty refund to clear the account. So on August 27th, the refund cleared. I call to let him know Ill be in right after work to make the deal. I walk in, he says he needs to rebook it. Remind you, I have the offer in my hand from Aug 5th. He comes out and says their offer will be less. So I pull out his guaranteed offer, he says let me go ask the general manager (Greg Singh) if he can match that. Comes out and says they can't do it. Im furious at this point. I ask to speak to Greg directly, we go back, I hand him the offer amd ask how can you not make a deal you guys guarunteed? He says book changes daily, I ask how long has it been that way. He responds, always. Okay, so if you both are well aware book changes daily, why do you guaruntee an offer that you're saying you cant guaruntee. He days well I didn't. Eric-finance director is standing right there. I said well he did, your finance DIRECTOR! He looks to Eric and says did you, he said I did. I guaranteed it through the end of the month. Greg responds with well book is book. Basically says get over it and move on. Customers witnessing this walked away from their deals and left. This place is a joke! Spend your hard earned money elsewhere! Trust me, you'll end up regretting it! More

Excellent experience! Iyden, Edman, and Homer all provided excellent service and made the process so easy! I would definitely buy there again and recommend this place to ev Iyden, Edman, and Homer all provided excellent service and made the process so easy! I would definitely buy there again and recommend this place to everyone else. More

Outstanding Customer Service Crystal provided an outstanding experience while purchasing my new Jeep Cherokee Latitude Plus. The entire team made made my car buying experience so Crystal provided an outstanding experience while purchasing my new Jeep Cherokee Latitude Plus. The entire team made made my car buying experience so very easy. More

Makes promises cannot keep Wanted to make that sale! Before end of month! Promised to install sunroof even upted my payment for it, promised it would be covered in the warrant Wanted to make that sale! Before end of month! Promised to install sunroof even upted my payment for it, promised it would be covered in the warranty. Only to find out it’s not, payment not coming down refund issued not the point no sunroof false promises. I woukd have wAited for a car with sunroof installed, but they promised! Wish I would have went elsewhere! More

Prey on Women Service department tries to take advantage of women by recommending services that are not necessary. Wife took our van in for an Oil change and they Service department tries to take advantage of women by recommending services that are not necessary. Wife took our van in for an Oil change and they told her she needs to do the 15k service for $330. Check the manufacturer recommended service nothing about a 15k service. Also charged extra for services that when I called said was included with the oil change. I will never bring my vehicle back to this service department. Can't get much lower than preying on women to make money. More

In Love with my New 2018 Jeep Sahara Amazing staff, seamless, we were in and out within an hour and a half! Will tell all my family and friends! Best experience! Awesome dealership! Amazing staff, seamless, we were in and out within an hour and a half! Will tell all my family and friends! Best experience! Awesome dealership! More

I LOVE my NEW Jeep Cherokee! Thank YOU, Edman, Eric and Devinder for the wonderful service on April 6th. I had my eye on something specific and you three made it happen!! It has b Thank YOU, Edman, Eric and Devinder for the wonderful service on April 6th. I had my eye on something specific and you three made it happen!! It has been a long time since I have had a new car and I am so, so happy!! Thank you, thank you, thank you!!! More

THIS PLACE IS AWSOME !! We’ve never had a better buying experience than we had at Turlock CDJR. Everyone was friendly and helpful . Edmon was an excellent salesman and took c We’ve never had a better buying experience than we had at Turlock CDJR. Everyone was friendly and helpful . Edmon was an excellent salesman and took care of everything . Great place to have great service and NO. Pressure ...... More

Good deal I saw the SUV online .I drove down there to test drive the car. Great customer service . Good deal and low price. And I bought the car. I saw the SUV online .I drove down there to test drive the car. Great customer service . Good deal and low price. And I bought the car. More

Bought the truck of my dreams! Purchased the truck of my dreams at an incredible price thanks to tremendous rebates... Merry Christmas to me! Thank you Edman for all of your help! Purchased the truck of my dreams at an incredible price thanks to tremendous rebates... Merry Christmas to me! Thank you Edman for all of your help! More