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Turner Chevrolet
Harrisburg, PA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 11, 2026
I think it would have been nice if they would have left me know the tires would not arrive until 10:00 before I got there at 7:00 for my appointment. me know the tires would not arrive until 10:00 before I got there at 7:00 for my appointment. More
by Jerryvaux
Employees Worked With
Alyssa Gray
April 29, 2026
I’ve been a loyal customer at Turner Chevrolet for 7 years, which is why this experience was especially disappointing. During my visit today, my service associate Thomas was rude, argumentative, and years, which is why this experience was especially disappointing. During my visit today, my service associate Thomas was rude, argumentative, and defensive when I asked about my check engine light. This is a concern because the light has been on since my last visit, and I’ve previously noticed service notes stating that I “refused” recommendations that were never actually discussed with me. When I brought this up and asked to review the notes, Thomas immediately distanced himself, stating he didn’t write them and that diagnostics would not be checked unless I specifically requested and paid for it. I made it clear I simply wanted to ensure my check engine light concern was documented during this visit. Although I did not request a multi-point inspection, a 27-point inspection was performed. When Thomas went to check my vehicle, he stated the light was not on. I then referenced the codes I had received from AutoZone, and his response was dismissive and unprofessional—saying I could “get a code from Kmart,” which was both irrelevant and inappropriate. When I calmly told him he was being rude and argumentative, he deflected by suggesting I was accusing him of covering up for technicians, which I never said. His tone remained defensive throughout the interaction. Additionally, after years of being a customer, being repeatedly addressed as “mister” instead of “sir” or by my name (Mr. Berry) felt dismissive and disrespectful, especially given the context of the interaction. This experience did not reflect the level of professionalism or customer care I’ve come to expect. I hope management takes this feedback seriously, ensures accurate service documentation, and addresses how customers are communicated with moving forward. More
by kev.le.ber5
Employees Worked With
Thomas
