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Tuscaloosa Ford - Service Center

Tuscaloosa, AL

1.3
78 Reviews

78 Reviews of Tuscaloosa Ford - Service Center

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August 24, 2020

AJ the person who took care of me from start to finish on my Saturday visit was an awesome experience and he treated me like family! Go by and see this guy and all the people at Tuscaloosa Ford!!! More

by sheltonkristopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Clements
Aug 25, 2020 -

Tuscaloosa Ford responded

We're thrilled that AJ made your experience such an awesome one. Thank you so much for your feedback for us. If there is anything further we can do to be of assistance, please let our team know. We hope you have a wonderful day!

August 18, 2020

The service visit went fine. The customer waiting area needs more electrical outlets and USB charging ports. If you want this review to be effective make it more user friendly. I may not have 25 words to More

by vrpm51a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 19, 2020 -

Tuscaloosa Ford responded

Thank you for the feedback! We will make sure to share all your feedback with management and we hope that you will visit us again soon!

August 15, 2020

My pickup needed service and since they are the only shop I will let service my vehicles I brought my vehicle in and since they are good at what they I have peace of mind it will be done right.I have been do More

by Dale williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina service writer
Aug 16, 2020 -

Tuscaloosa Ford responded

Hi Dale, Thank you so much for taking a moment of your day to share your great feedback for us. If there is anything else we can help with in the future, please inform our team. We truly appreciate your business and loyalty. Have a wonderful day!

August 05, 2020

Everyone that I came into contact with at this dealership from sales to service was very hospitable and eager to help. When I called for service they were very quick to get me scheduled (next day) and taken More

by xwvboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall names
Aug 05, 2020 -

Tuscaloosa Ford responded

Thank you for the amazing review! We are so happy to know that you enjoyed our services. We can't wait to work with you again!

August 03, 2020

The guys in the service department went above and beyond what I was expecting. I would highly recommend the service department and Tim especially. Made my day More

by nk.king1960
Recommend Dealer
Yes
Employees Worked With
Tim, the service manager
Aug 04, 2020 -

Tuscaloosa Ford responded

Thank you for the wonderful feedback! We are delighted to know that you had a good service experience with us and with the help of Tim and our team. We hope that you will continue to choose us as your dealership!

August 02, 2020

Schedule my recall , repaired every thing in less time than was anticipated, service writer was extremely nice, my truck was picked up clean as it was when I let it , paid over the phone and picked up aft More

by knehunts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristin Geeslin
Aug 03, 2020 -

Tuscaloosa Ford responded

Thank you for the positive feedback! We are delighted to know that you had an excellent service experience with us and we hope that you will continue to visit us in the future!

July 29, 2020

The service was great I also didn’t have to wait around for my vehicle and they finished up with it in a timely manner. More

by lowery62
Recommend Dealer
Yes
Employees Worked With
Halie
July 27, 2020

I was very pleased with Hayward In the service department! He really kept me updated on my car !! Thank you again Hayward!!! I will definitely be back!! More

by Nesa Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayward (service department)
Jul 27, 2020 -

Tuscaloosa Ford responded

Thank you for taking the time to leave us a great service review! We're thrilled to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

July 15, 2020

Timothy was very friendly and helpful with my car being serviced. Would have liked more open and frequent communication with service updates regarding the vehicle. More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy
Jul 16, 2020 -

Tuscaloosa Ford responded

Mo, I am concerned to learn about your disappointment regarding your recent service experience. I would appreciate the opportunity to address your concerns further. Please reach out to me at a time that is convenient for you. Best, Daryl Farmer Service Manager Dfarmer@fivestaronline.net

July 15, 2020

Tim Sanders at Tuscaloosa Ford went out of his way to make sure I was kept aware of what was going on and to get my vehicle in and out as quickly as possible. Great service. Definitely recommend to anyon More

by Mhubbard1008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sanders
Jul 16, 2020 -

Tuscaloosa Ford responded

Hello, thank you for taking the time to write about your experience! We're glad to hear you not only left our dealership in a timely manner but that you were pleased with the high level of customer service with Tim. Thank you for your patronage. Looking forward to seeing you in the future!

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