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Tuscaloosa Ford - Service Center
Tuscaloosa, AL
78 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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78 Reviews of Tuscaloosa Ford - Service Center
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May 13, 2020
I was well pleased with the way you took care of my truck and my self, very professional experience with the way you took care of the questions that I had and just wanted to say thank you. and my self, very professional experience with the way you took care of the questions that I had and just wanted to say thank you. More
by ild35555
Employees Worked With
Timothy
Helpful May 12, 2020
I am always pleased with how friendly the staff at Tuscaloosa Ford are. Every time I visit I am greeted with kindness and integrity - I travel often and have many opportunities to go to other service Tuscaloosa Ford are. Every time I visit I am greeted with kindness and integrity - I travel often and have many opportunities to go to other service providers but I choose Tuscaloosa Ford service whenever possible because of the quality I receive. More
by Tori Ivy
Employees Worked With
John
May 01, 2020
Took my 11 F150 in for a repair covered by an extended service campaign that should have been free. Not only did they make me pay $210 for a diagnostic fee to tell me something else was wrong that wasnt c service campaign that should have been free. Not only did they make me pay $210 for a diagnostic fee to tell me something else was wrong that wasnt covered (not true), they didn't do any work to my truck. I am an ASE certified mechanic and ended up replacing the part myself. BEWARE! They are either idiots or con artists, either way they end up stealing your money!! More
by mlw35405
Employees Worked With
Service department
April 30, 2020
Great dealership to work with I bought a truck from TF and dealt with Louis Essman. Very professional guy. I would recommend. GREAT JOB! Keep up the good work Louis. I bought a truck from TF and dealt with Louis Essman. Very professional guy. I would recommend. GREAT JOB! Keep up the good work Louis. More
by Steve
Employees Worked With
Louis Essman
March 11, 2020
I came to tuscaloosa ford ,,,,Chris and Johnny scruggs did a very quick service, ,got me in and out in a very short time,,,,,,recommend tuscaloosa ford for all of your truck needs.. Ken did a very quick service, ,got me in and out in a very short time,,,,,,recommend tuscaloosa ford for all of your truck needs.. Ken More
by Wagonworks36
Employees Worked With
Chris scruggs, Cristin Geeslin,Johnny Scruggs
December 12, 2019
This service department is awesome! My diesel was fixed within the day. Cristin in the service department was a very delightful person and made sure I felt like the only needing help! Don’t hesitate to tak within the day. Cristin in the service department was a very delightful person and made sure I felt like the only needing help! Don’t hesitate to take your car to this service department. More
by barry
Employees Worked With
Cristin
December 11, 2019
Consumer Beware THIS SERVICE DEPT IS WHAT GIVE DEALERSHIPS BAD REPUTATIONS AND APPARENTLY HAS NO PROBLEM IN RIPPING OFF THE CONSUMER. They do not return phone calls n THIS SERVICE DEPT IS WHAT GIVE DEALERSHIPS BAD REPUTATIONS AND APPARENTLY HAS NO PROBLEM IN RIPPING OFF THE CONSUMER. They do not return phone calls nor do they guarantee the work they do according to repair bill. Paid them over $1,300 to repair my mustang prior to putting the car on the road to a move to another state. With less than 250 miles on car and in the middle of relocation drive the car began to make a roaring sound in the backend where work had been done. I had no choice but to continue and hope I could get to my destination. The car was parked upon arrival at my new home and wasn’t driven until I could find the time to take to local dealership. They estimated a complete overhaul on backend minimum of $1,300. Decided to get second opinion and was advised that yes the backend basically would need replacement of bearings due to original repair work was done wrong and was a direct result of having to replace bearings at a cost of $800. I do not ever plan to take my car to a Ford dealership unless I have no other choice. More
by Ripped off customer
Employees Worked With
Kevin or Keith?
November 06, 2019
It’s been a worst experience ever!!! It’s been a worst experience ever at Tuscaloosa Ford. I have a 2014 Ford Fusion that has some electrical issue. I sent it over before Fall break hopin It’s been a worst experience ever at Tuscaloosa Ford. I have a 2014 Ford Fusion that has some electrical issue. I sent it over before Fall break hoping that I’ll be able to take it back for the break. Last Friday I’ve tried to call my advisor tens of times but he was just too “busy” to pick up the phone. In the afternoon I decided to stop by. But the advisor told me no one have even looked at my car yet! This week I’ve tried to get in touch with him several again, the calling system was put me on hold forever, and of course no response AGAIN. So far I still don’t know when my car will be diagnosed, not to mention how much longer I have to wait for the repairs. This process is taken prohibitively longer than I thought. More
by J
Employees Worked With
Emmett
October 02, 2019
I scheduled my 2012 Fusion for a critical airbag recall appointment for 9/27/19 at 11:00 am. My daughter who is a student at UA in Tuscaloosa showed up before 11:00 AM and was told by the service departmen appointment for 9/27/19 at 11:00 am. My daughter who is a student at UA in Tuscaloosa showed up before 11:00 AM and was told by the service department that they were too busy to do the job and she should come back Monday. She only has time with her coursework for Thurs and Fridays. I talked to Kim who had scheduled the appointment the previous week with me, she was going to talk to the service manager about the issue. I never heard back from anyone. More
by Nvragain
Employees Worked With
Service department
August 01, 2019
Worst ever Needed recall service (told 2-3 hrs), National CS said 1hr! fast forward - 8.5 hrs. Went home; never got call. Returned 5:00 myself. Needed recall service (told 2-3 hrs), National CS said 1hr! fast forward - 8.5 hrs. Went home; never got call. Returned 5:00 myself. More
by Never again
Employees Worked With
Haywood Linton
