Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,013 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Contact Dealership
View Awards

45 Auto Center Dr

Tustin, CA

92782

Directions

By Type

Showing 2,013 reviews

January 18, 2026

I always dread going to a dealership because the salesmen always seem so desperate and conniving. What this dealership was nothing but class. I still am so uncomfortable about going through so many people.In More

by kathie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barron
Report | Print
January 18, 2026

Did a great job getting my car in and out. Also, communication was very good. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
January 16, 2026

Always busy, fast, prompt service and friendly customer service. The lounge is small, Toyota Tustin has much bigger waiting lounge than Lexus. But there are massage chairs that might worth to try next time More

by Jlkchynson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ramirez
Report | Print
Jan 18, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2026

It was very crowded, but my car was done within the allotted time that was promised More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Jan 18, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2026

Very friendly service advisor. Alex took care of my two issues very quickly while I was waiting there. More

by kal_shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2026 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 16, 2026

I Was told I’d be getting a refund but it’s been over 2 months and haven’t heard from anyone. Customer service is really lacking. Sometimes I call and only get “leave a message” and never hear from anyone. More

by nmjackson239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 15, 2026

Dereck was an absolutely professional and helpful service advisor. I would definitely use Dereck as my forever advisor! More

by rshishino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck service advisor
Report | Print
Jan 16, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff Dereck to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

January 15, 2026

Efficient from the moment that I first drove in until my departure. First rate all around. More

by Jimturner99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Jan 16, 2026 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2026

Fast, quick service! No up purchases… bummer no shuttle… just Uber! Car was clean and ready to go! More

by Sissy O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek- very attentive
Report | Print
Jan 16, 2026 -

Tustin Lexus responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2026

Anthony Romero took great care of me & my car & was given a ride to my home by Uber. Was efficient & caring. Very happy with service. More

by julienishino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad, manager of service, Anthony Romero service guy
Report | Print
Jan 15, 2026 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to Anthony at Tustin Lexus! We do hope we can be of assistance in the future. Take care!

1
2
...
202