Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tustin Lexus
Tustin, CA
2,245 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,245 reviews
June 19, 2026
After visiting 3 or 4 dealerships we felt the world had changed regarding customer service and we were not notified, but walking into Tustin Lexus everything changed. They’re were busier than we had seen a changed regarding customer service and we were not notified, but walking into Tustin Lexus everything changed. They’re were busier than we had seen at other dealerships and the general manager still took the time open the door for us and offered us water or coffee, from that point forward the service was the best ever, from the negotiations, to the salesman and even the finance manager all were working as team to make this the best car buying experience ever in 50 years of buying cars, I know it starts from the top, Thank you very much, I missed several details that created this experience but I hope you get my message! More
by frankxortiz
Employees Worked With
David
June 18, 2026
Pleasant atmosphere, the waiting room is ample and very clean, the showroom is large enough for more models, why not ? Service people are nice and attentive. Never been disappointed by this dealership; t clean, the showroom is large enough for more models, why not ? Service people are nice and attentive. Never been disappointed by this dealership; this is where I got my 2020 ES300h and this is where it has been served. Full stop ! More
by leontello
Employees Worked With
Cannot recall his name, but he reluctantly admitted to be half-Italian, while I am a full one
June 16, 2026
Great to work with my contact Alissa Carranza. She provided the accurate information and answers all my inquiries promptly. I’ll rate her excellent performance. She provided the accurate information and answers all my inquiries promptly. I’ll rate her excellent performance. More
by r rtagorda
Employees Worked With
Alissa Carranza
June 16, 2026
Tustin Lexus had an excellent coupon for an oil change at $69.95. Had a great experience working with service advisor James Olson. We discussed future service needs and he provided a free car wash. He walke $69.95. Had a great experience working with service advisor James Olson. We discussed future service needs and he provided a free car wash. He walked me to my car which was waiting and clean. More
by Larry Burton
Employees Worked With
James Olson
June 16, 2026
Had an incredible experience with the team at Tustin Lexus! From the moment I arrived, the customer service was top-tier—friendly, organized, and entirely stress-free. They kept me updated throughout th Lexus! From the moment I arrived, the customer service was top-tier—friendly, organized, and entirely stress-free. They kept me updated throughout the process and didn't rely on high-pressure sales tactics or unnecessary upselling. The waiting area is spotless and comfortable, too. It's clear they truly value their clients. Highly recommend this location!" More
by dexterpettway
Employees Worked With
Mike
June 16, 2026
Overall really positive experience at Tustin Lexus. The team was very friendly and helpful. I was able to do a new lease for the car I wanted and was happy with the agreement. The team was very friendly and helpful. I was able to do a new lease for the car I wanted and was happy with the agreement. More
by katielkonieczny84
Employees Worked With
Baron and Tom
June 14, 2026
We bought our first Lexus from Tustin Lexus in 2003 and was very satisfied with the service and staff at the dealership. This time we decided to purchase a new NX and meet with Savannah, the sales represen was very satisfied with the service and staff at the dealership. This time we decided to purchase a new NX and meet with Savannah, the sales representative. She is very knowledgeable on all the features available. After test driving three different NX models we decided on the 450h+. More
by Doug.shyffer
Employees Worked With
Savannah
