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Tustin Lexus
Tustin, CA
2,314 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 2,314 reviews
August 01, 2026
I do love my Lexus ES300H fsport I purchased HOWEVER I was completely disappointed in my experience. The car smelled like someone smoked in it, before purchasing the vehicle I asked if they had an ozone m was completely disappointed in my experience. The car smelled like someone smoked in it, before purchasing the vehicle I asked if they had an ozone machine, and would they do the treatment on this vehicle before taking it home. Alex texted the service manager and told me yes, they could absolutely do that for me. My first mistake was taking their word and not getting it in writing. I went ahead and purchased the vehicle with no intention of bringing it home until the Ozone and new car filters were replaced. After all the paperwork was signed they came up with an excuse of street repavement and asked if I could just take home until the filters came in. I agreed but honestly the smell was bad so I went home and parked it. When the part came in the following week I dropped the car off. At pick up the car smelled 90% better, but after an ozone treatment it should have been completely gone. I asked if that was done and Alex danced around the question and said his service manager did an odor bomb, that he said it was way better than the ozone "NOT TRUE". I was completely screwed at that point because I had already purchased the car. The smell was almost gone when I picked up so I didn't pitch a fit. Now that ive had the car for several months I can still smell the odor and the trunk is especially pungent. I was completely disappointed in how this entire transaction played out. I spent almost 40,000 on a car and Lexus of Tustin didn't even have the courtesy to do what they assured me would be done. I asked of a manager to return a call after I voiced my concern with the follow up girl, who asks about your experience. No one has ever called me back. Now I am stuck with a car that has an odor of cigarette in it. When I get in and get that first smell, I am irritated with my purchase for them. I wish they would have been true to their word and done the ozone treatment. More
by aprillee
Employees Worked With
Other Employees :
Alex was who sold me my car and told me ozone treatment would be done
July 30, 2026
Absolutely amazing help! I would like to recognize Steve and Julius they both are amazing! Definitely retuning and going with them! I would like to recognize Steve and Julius they both are amazing! Definitely retuning and going with them! More
by Franco815jen
Employees Worked With
Steve Rivera
July 29, 2026
Another great service experience! My service adviser Tony is great. Very courteous and professional. Handled all my auto issues quickly. He is always available. The best. My service adviser Tony is great. Very courteous and professional. Handled all my auto issues quickly. He is always available. The best. More
by jlvaldezmd
Employees Worked With
July 29, 2026
We had a great experience purchasing our new Lexus. Tom, our salesperson, was outstanding. He was knowledgeable, never pushy. Tom was able to find the deal/price we needed very quickly with minimal neg Tom, our salesperson, was outstanding. He was knowledgeable, never pushy. Tom was able to find the deal/price we needed very quickly with minimal negotiations and back and forth with the sales manager. The finance manager was great as well. Friendly and as soon as I told him I was not interested in purchasing any additional add on items, he respected my decision and just moved through them quickly. Tom even came back to the house with us to pick up the car we were trading in, which was above and beyond what expected. Highly recommended this dealership and especially Tom if you’re looking for a professional, low-pressure, and customer focused buying experience. More
by nancyk
Employees Worked With
July 28, 2026
Tony and Chad are awesome. They always make sure I’m taken care of. Services take time but they’ve been awesome and make sure my car gets washed and I have a ride out and back They always make sure I’m taken care of. Services take time but they’ve been awesome and make sure my car gets washed and I have a ride out and back in. More
by MC90
Employees Worked With
Tony
July 26, 2026
I was waiting more than three hours for oil change with the 8:15 appointment and nobody seemed cared about appointments and it was first come first serve!! and supposed to get car wash too but when I picke the 8:15 appointment and nobody seemed cared about appointments and it was first come first serve!! and supposed to get car wash too but when I picked up my car I got notice my car wasn’t wash! Not only that we have a dash cam and I don’t know why they disconnected the camera and the cord was hanging in the air!! Also the rubber mat under driver side wasn’t in place, totally was not satisfied just had a service advisor Nolan was very nice and after find out the car was not washed offered me detailed car wash hope I can take advantage of it because we have to drive at least 40 minutes from my home to the dealership to doing that. More
by golnazshobeiri
Employees Worked With
Nolan
July 25, 2026
Everyone is always polite. Service was decently fast and Steve always takes care of me. He is fair about my services and informs me of what to expect next with routine inspect Service was decently fast and Steve always takes care of me. He is fair about my services and informs me of what to expect next with routine inspections. More
by bella60k
Employees Worked With
Steve Rivera
