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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,398 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,398 reviews

September 25, 2026

The service advisor, Jorge, was very friendly and knowledgeable. He gave an adequate estimate of the timing it would take for my service which I really appreciated. More

by ljn888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
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September 24, 2026

I waited in my car more than 30 mins for someone to talk to me. More

by EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gil
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Sep 25, 2026 -

Tustin Lexus responded

I am deeply sorry we kept you waiting in your car for more than 30 minutes before anyone spoke with you. You should have been greeted promptly, and I understand how frustrating that experience must have been. I’d appreciate the opportunity to discuss your visit and work to rebuild your trust. Please contact me at Tustin Lexus.   Ivan Ceniceros Service Director - Tustin Lexus iceniceros@group1auto.com

September 23, 2026

They were wonderfull so paisent and work with me to get to both were happy. More

by floresliz1218@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Sep 23, 2026 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 23, 2026

I was greeted by my service advisor, Tony. He was friendly and courteous. He gave me a “completed by” time and my car was completed earlier. What a plus! I also appreciate the video provided b More

by Joe727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Romero
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Sep 23, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2026

Had my car serviced here and everything went smoothly. Great customer service, friendly staff, and the whole process was easy and efficient. Would definitely come back! More

by ames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JACK DAYEH
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Sep 23, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2026

Best experiences I’ve had with any dealership in my 40 years of purchasing cars. Alex Velasquez was great in communicating all issues on my 2019 RX350 with great follow up and attention to detail. I would More

by operationsgedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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Sep 23, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass your comments to Alex here at Tustin Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 22, 2026

Professional staff that treated me seriously from the first phone call until the final document signature. Matt, David, and Chad made everything seamless and truly an incredible experience. My next vehi More

by Ace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Schaefer, David, and Chad
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Sep 23, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2026

Tony was great. He listened to our problem and ensured that everything was addressed by the technicians. Fantastic service as usual. More

by Bmeadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 23, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tony here at Tustin Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

September 21, 2026

MY service at Lexus dealership today was very very satisfactory Antonio is my advisor. he is very professional , on time and knowledgeable. he does a very good job, I highly recommend this great advi More

by minoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 21, 2026 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 21, 2026

Been bringing my car here for years & I get great service everytime. Employees are very professional. More

by Perla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Print
Sep 21, 2026 -

Tustin Lexus responded

Hi Perla, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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