Tustin Lexus

My first Lexus! !! Such a laidback process. Mike Bergman took cared of me. Pleasant to talk to. Accommodating since I prefer texting. The whole team at Tustin was s !! Such a laidback process. Mike Bergman took cared of me. Pleasant to talk to. Accommodating since I prefer texting. The whole team at Tustin was so nice. The price is so much cheaper than where I live. I drove 2 hours to get my car. I saved over 5,000. Tustin Lexus prices their vehicles well and competitive. I will definitely be a returning costumer. Thank you Tustin Lexus!!! More

My advisor Jack Dayeh is very kind and helpful. He explained me in details about the service I need. He explained me in details about the service I need. More

I got 5000 miles service for my car at Lexus of Tustin . Tony is knowledgeable & pleasure to meet him . Highly recommend . Tony is knowledgeable & pleasure to meet him . Highly recommend . More

Service by James Olsen was excellent and lounge was comfortable. Rx is very reliable great for last 35 years ! comfortable. Rx is very reliable great for last 35 years ! More

I took my Lexus to Tustin Lexus. My service advisor Wyatt Applebury was very nice, polite and professional. He took care of everything and made me a very valued customer. Thank you v My service advisor Wyatt Applebury was very nice, polite and professional. He took care of everything and made me a very valued customer. Thank you very much Wyatt. More

Excellent customer Service Service completed very quickly and efficiently Best priced dealership for vehicle service All staff was friendly and welcoming All expectations were exceeded and met quickly and efficiently Best priced dealership for vehicle service All staff was friendly and welcoming All expectations were exceeded and met More

The service was prompt and thorough. The service advisor, James, was courteous and knowledgeable. He let me know all the things need to be done with my car. The service advisor, James, was courteous and knowledgeable. He let me know all the things need to be done with my car. More

Nolan my Service Advise is amazing. He kept me up to date on the status of my car well it was being serviced. It was in the shop for 3 days waiting for parts. They always give me a l He kept me up to date on the status of my car well it was being serviced. It was in the shop for 3 days waiting for parts. They always give me a loaner vehicle whenever I have service which is great. My only issue that I keep having is with Lexus.. I been having issues with the plastic covers that cover the railing under the seats. The continue to fall off since I bought the car 3 years ago. Every time I take it in they keep saying they fix it and then they continue to fall off. Also the front sits plastic right below the leather seats keeps separting as well. I know this is all cosmetic things but they shouldn't be happening. Now they want to say it's happing because we stuff things under the seat and pull them out and they are grabbing onto the plastics. This is not true. I do not put anything under my seats or on the floors. Everything goes in the back trunk space. I don't have young kids that could be kicking the plastics when they get in and out of the car or just being in the car. I wish they would just fix everything right the first time so that it stops happening. I bought Lexus because all my other Lexus we good and lasted along time. These new cars seem like they aren't being built as good as the older days.. Lexus should do the right thing and fix my car seats and plastic correctly and not try to charge me for it. But again Nolan is amazing and trying to help me out as much as he can. More

Very fast and quick service. Treated customers very respectful. Very impressive with the work and service provided today Treated customers very respectful. Very impressive with the work and service provided today More