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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.9
2,419 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,419 reviews

October 17, 2026

Great service, a timely completion and a very clean RX350r when we picked her up! More

by jjbaldeagle3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
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October 15, 2026

Assistant manager and finance guys with 18 yrs experience were not friendly. I felt they hate working there lol More

by Indumathi2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Did not work this person
Print
Oct 16, 2026 -

Tustin Lexus responded

Thank you for your feedback. We’re sorry your interactions with our management and finance teams did not reflect the friendly, professional service you deserve. Your comments will be shared with our team as we work to provide a more welcoming experience.

October 14, 2026

Very good service that was very quick I just have to wait few hours for the car More

by mkratzert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Waytt applebu
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Oct 16, 2026 -

Tustin Lexus responded

Thank you for your feedback. We’re glad you received great service and that the work was completed efficiently. We also appreciate your patience with the wait to retrieve your vehicle and hope to provide a smoother experience next time.

October 13, 2026

The service department at Tustin Lexus was great! Gill was fantastic to work with and service was prompt. I also got to enjoy the massage chair while I waited. More

by Stait68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gill
Print
Oct 16, 2026 -

Tustin Lexus responded

Hi, we're happy you found Gill to be so supportive during your experience here at Tustin Lexus. We can't wait to see you again, have a great day.

October 12, 2026

My appointment was at 9:40 with Jack. He was very prompt and very helpful More

by hamid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Print
Oct 16, 2026 -

Tustin Lexus responded

Hello Hamid, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

Everyone from beginning to end of the service process was a pleasure to deal with. Will not hesitate to come back. More

by rino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Letman
Print
Oct 12, 2026 -

Tustin Lexus responded

Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

October 10, 2026

This dealership is highly recommended to my family and friends . The professionalism and transparency of Matt and Chris are incredibly helpful.. It’s an stress-free experience dealing with this two wonder More

by tfjrivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Hwang, Matt Schaefer and Chris
Print
Oct 12, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 10, 2026

Great service as always. Tustin Lexus is always committed to customer service. Another great visit More

by Jvstellino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 12, 2026 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2026

My service was efficient and prompt. Rick did a great job! Everyone I interacted with in the service department was courteous and kind. More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in the service dept.
Print
Oct 12, 2026 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 09, 2026

I had a wonderful experience with Lexus in Tustin! The team was professional, attentive, and thorough in handling my vehicle’s maintenance needs. They also took the time to review and correct all the More

by Sadafmughal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 12, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass your comments to Justin here at Tustin Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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