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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,351 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,351 reviews

August 21, 2026

The staff provide good service and caring to customers. A nice waiting area with a variety of coffee and massage chairs for for comfort while waiting More

by Ryan pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
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August 20, 2026

Gil was very helpful at Tustin lexus and we will be using him in the future. I would give him the highest rating More

by sprteacher
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Mercado
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Aug 20, 2026 -

Tustin Lexus responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

August 19, 2026

Alex Velasquez is great. Everyone is helpful, knowledgeable and polite. Very thorough checking the vehicle. Great value. More

by cavperu1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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Aug 21, 2026 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2026

Friendly service. Car was returned in time and in good condition. Tony was very helpful. More

by miya
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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August 18, 2026

We enjoyed buying our Lexus from Tustin car dealership. The whole process was fast, transparent, and zero pressure. More

by seifi1026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekabiz
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August 18, 2026

Great experience. No hassles. Quick and easy. Exceeded expectations.The sales man Tom was great.Thank you Tustin Lexus. More

by tkassien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 18, 2026

Tustin Lexus is a Great dealership and great service! Mickey was very kind and helpful! Great experience! More

by kla0125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickey
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August 17, 2026

Excellent and efficient customer experience that would encourage me to revisit this dealer in the future More

by vazquez1193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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August 17, 2026

As in most things in life, there was good and bad in the purchase of my Lexus RZ350e. The dealership people were polite and helpful, although the sale took quite a while. During the sale they took us to a More

by pmikeh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2026 -

Tustin Lexus responded

Thank you for taking the time to share your feedback, and congratulations on your new Lexus RZ. First and foremost, I would like to sincerely apologize that your delivery experience did not meet the level of support you should have received. We understand how overwhelming the technology in a new vehicle can be, especially when transitioning from a vehicle that did not have the same connected features and digital tools. It is clear that we did not do enough to ensure you felt comfortable and confident with your new Lexus before leaving our dealership. I am also sorry that you felt your concerns were not addressed after you reached out. That is certainly not the experience we want any guest to have, and I understand your frustration. Our goal is for every guest to enjoy their vehicle from day one, and we recognize that we missed an opportunity to better guide you through the setup of the Lexus app, user profiles, connected services, and personalization features. We would welcome the opportunity to continue working with you through a personalized redelivery appointment focused entirely on your vehicle's features, settings, and technology. Our team is committed to taking as much time as needed to answer questions, review functionality, and ensure you are getting the most out of your Lexus ownership experience. We want you to know that our relationship with our guests does not end when the purchase is complete. Thank you again for your candid feedback. It helps us improve, and we appreciate the opportunity to earn back your confidence and demonstrate the level of service you expected from Tustin Lexus. Matt Schaefer General Sales Manager Tustin Lexus matthewschaefer@group1auto.com

August 15, 2026

Everyone was very helpful especially Guillermo. I was disappointed my car didn’t get washed. It iwas going to take too long since it was so busy on Saturday. More

by bonniebolt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Mercado
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Aug 18, 2026 -

Tustin Lexus responded

Thank you for your feedback and for recognizing Guillermo’s helpful service. We’re glad our team took good care of you, though we understand your disappointment that the car wash could not be completed without extending your visit. We appreciate your patience on a busy Saturday and look forward to providing a more complete experience next time.

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