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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,105 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,105 reviews

March 06, 2026

Extremely well run dealership. I was impressed with all the employees I interacted with. The greeter was extremely courteous, service consultant, Alex was professional in his advic More

by JayHank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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March 05, 2026

Excellent service from start to finish. Tony was courteous, efficient, and got my vehicle back to me quickly. I’ll definitely be returning for future service needs. More

by sandra.a.fitzgerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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March 05, 2026

The service advisor Wyatt Applebu is very open and honest person. He recommends only the really needed services. I would recommend this dealer to any friends. More

by wanghansing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebu
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March 05, 2026

Alex was super cooperative, the oil change was done quickly, other inspections were performed and I got answers for my concerns. Thanks More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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March 04, 2026

I came in with a confirmed appointment regarding the recall on my 2025 Lexus Es300h and the first service recommendation. Marina had advised me that the recall could take up to 4 hours to get the job do More

by ecornillez
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get name.
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Mar 06, 2026 -

Tustin Lexus responded

Thank you for sharing your feedback. I’m very sorry for the inconvenience and frustration you experienced during your visit. You arrived with a confirmed appointment and expected your recall service to be completed, and we did not deliver the communication, clarity, or follow‑through you deserved. The delay, lack of accurate expectations regarding the recall, and the confusion around what to bring with you for the appointment were unacceptable. You should never have been left waiting without timely updates or proper alternatives, and I sincerely apologize. I reached out to you personally by phone to apologize and to better understand your experience. During our conversation, I also offered to valet your vehicle for the recall service should you consider giving us another opportunity. We would be glad to take care of the pickup and return to help make the process as smooth and convenient as possible. Your feedback is important and helps us improve our processes to prevent this in the future. If there is anything more we can do to assist, please feel free to contact me directly. ctetiva@group1auto.com my direct line :714/365-3250  Carl Tetiva Service Director Tustin Lexus

March 04, 2026

Our salesperson, Mikki, went out of his way to help us get the car we wanted. More

by m5schulz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikki
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March 04, 2026

Friendly service. Fair pricing. Very clean lobby. I would recommend this dealerships to anyone trying to purchase their Lexus vehicle. More

by keviny9988
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Baron, joseph, Eddie
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February 28, 2026

In and out quick, car cleaned and addressed all our concerns. Kept me informed every step of the way of the progress of the car. More

by jayhawkku09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Mar 03, 2026 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2026

It’s like a well-oiled machine- pun intended. Service people explain what is needed and what is not. More

by srfybel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Mar 01, 2026 -

Tustin Lexus responded

Hi, we are so happy to read such a great review about Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2026

I had a fantastic time at this location! Brett was extremely helpful and made it the process very smooth. Thank you again for helping with my purchase Brett! More

by yoonroy20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett
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Mar 03, 2026 -

Tustin Lexus responded

Hi, we're happy you found Brett to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

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