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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,886 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,886 reviews

November 15, 2025

Joseph was very professional and his customer service is impeccable and I was very happy with the outcome! I will be coming back again with Jospeh More

by Soonsun Stoops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Dithomas
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November 14, 2025

Joseph was great and very helpful! If I could recommend, call in for service. Ana is a AI chatbot that is not good at all. More

by jasminepham42
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiThomas
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November 13, 2025

Great staff . I came back here after 1 year to get the service for oil change va filter. Excellence service. Also, Antonio gave me clearly information for next s More

by Madisontimi9113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoniio
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November 13, 2025

We had a blowout on a tire that had only 3000 miles on it. Joseph took very good care of us. He called our Modesto dealership and got the invoice to contact Bridgestone. He was very professional and treat More

by Wierschem. R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2025

Clean and well stocked. Very efficient and pleasant staff and comfortable reception area and transaction cubicles More

by aagage7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick, “Mickey”,
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Nov 11, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Thank you again, and have a fantastic day!

November 10, 2025

Car drives well still after 10K miles and regular service. Service advisor Derek K. and Steve R. have also been great and helpful. Service experience overall was extremely poor however, with it tak More

by Kejou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Kincebach
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Nov 13, 2025 -

Tustin Lexus responded

Dear Kejou, Thank you for taking the time to share your experience. We are glad to hear that your vehicle continues to perform well after 10,000 miles and that Derek K. and Steve R. have provided helpful support during your visits. However, we sincerely apologize for the extended delay and frustration you experienced with the key replacement process. Your feedback highlights areas where our communication and coordination fell short, and we understand how this impacted your overall service experience. This is not the level of service we strive to provide, especially as a luxury brand. Please know that we take your concerns seriously and are actively working to improve our internal processes to ensure better follow-up and accountability. Your insights are invaluable in helping us deliver the high standard of care our guests deserve. If there is anything further we can do to assist or make things right, please dont hesitate to reach out directly. Eddie Hwang General Manager - Tustin Lexus ehwang@group1auto.com

November 08, 2025

My car had a recall and brought it in at Tustin dealership. The service was great, Rick also texted me the video of the inspection for what he looked at. More

by Paulinen70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Nov 09, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2025

Dealership was clean and customers were taken care of and kept updated as to status of the car repair. Staff were nice and accommodating. More

by finnygarcia @ yahoo.com
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick was very nice and kept me updated.
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Nov 10, 2025 -

Tustin Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

November 08, 2025

Great customer service with very nice people. The place is clean and well maintained. Excellent! More

by gerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Nov 10, 2025 -

Tustin Lexus responded

Gerald, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2025

Service advisor was great on explaining everything to me about my vehicle service . Car was finished and washed in a timely manner. More

by Mrxt0by
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Olson
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Nov 07, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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