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Tustin Lexus

Tustin, CA

4.8
2,274 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,274 reviews

July 10, 2026

Very pleased ! ! Every staff members was pleasant .James was professional and polite. And excellent car wash!! Thanks More

by kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Olson
July 09, 2026

Very helpful and accommodating. Antonio was very personable and was very thorough with the service More

by Dean.yamada12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Jul 10, 2026 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 08, 2026

Not happy with the service. Returned for a back job and paid again labor for what should been done had the problem been identified in the first visit. More

by Jayweller7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gil
Jul 10, 2026 -

Tustin Lexus responded

Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent experience did not meet your expectations. I understand how frustrating it can be to return for the same concern and incur additional charges. That is never the experience we want for our customers. I would appreciate the opportunity to review your repair history and better understand what occurred so we can ensure your concerns were addressed appropriately. Please feel free to contact me directly at your convenience. I would welcome the chance to discuss your experience and work toward a resolution. Thank you for bringing this to our attention. Ivan Ceniceros Parts & Service Director - Tustin Lexus 714-368-3282 iceniceros@group1auto.com

July 07, 2026

Lexus of Tustin. My salesperson, Tom, and Sales Manager, Barron, were both very honest, professional, and friendly. They made the entire car-buying process easy and More

by Debbie ma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2026 -

Tustin Lexus responded

Hi Debbie, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Thanks again for the recommendation, and have an amazing day!

July 07, 2026

Everyone is so kind and approachable. Facility is emaculate. It was very nice to have delicious coffee while I waited. More

by Gail
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the service department
Jul 08, 2026 -

Tustin Lexus responded

Hi Gail, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2026

Great service. David. 👍. We bought a Toyota Venza 2015. Great car, good price. Very honest person and gentle. More

by Pastorpablodeav
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seller. David.
Jul 05, 2026 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2026

My experience at Tustin Lexus was excellent from start to finish. My vehicle was serviced on time, and the entire process was efficient and stress-free. Jorge, my service advisor, was outstanding. He took More

by majestk22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 05, 2026 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2026

Gil was very friendly and courteous; he provided the information I was looking for regarding next service. Car getting washed is always a nice touch. Thank you. More

by bits+lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil
Jul 04, 2026 -

Tustin Lexus responded

Hi, we're happy you found Gil to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please don't hesitate to reach out!

July 02, 2026

Tustin Lexus was great to work with. Alexander Mattes was very responsive and made the process very easy. I would purchase again from Alex and Tustin Lexus. More

by lori.procter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Mattes
Jul 02, 2026 -

Tustin Lexus responded

Hi, we're happy you found our staff Alexander to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

July 02, 2026

This was the best car experience I’ve ever had. You never felt pressured to purchase the vehicle, and the customer service was phenomenal. More

by Thedominguezs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2026 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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