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Tustin Lexus
Tustin, CA
1,882 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,882 reviews
November 10, 2025
Car drives well still after 10K miles and regular service. Service advisor Derek K. and Steve R. have also been great and helpful. Service experience overall was extremely poor however, with it tak service. Service advisor Derek K. and Steve R. have also been great and helpful. Service experience overall was extremely poor however, with it taking around 4 hours of phone calls and 5 months of waiting to get a key replacement under warranty due to the service and parts members as Tustin Lexus not reaching out to me to follow up on these issues. My first appointment to replace the key, the parts department was not informed that they had to order parts even though I was told an invoice had already been sent from corporate, so I went home empty handed. It took me telling them to directly contact the service manager who I had to reference by name to get them to actually order the keys. At the end of the day it felt like the level of service provided by a luxury brand was not up to my expectations. More
by Kejou
November 08, 2025
My car had a recall and brought it in at Tustin dealership. The service was great, Rick also texted me the video of the inspection for what he looked at. dealership. The service was great, Rick also texted me the video of the inspection for what he looked at. More
by Paulinen70
Employees Worked With
Rick
November 08, 2025
Dealership was clean and customers were taken care of and kept updated as to status of the car repair. Staff were nice and accommodating. kept updated as to status of the car repair. Staff were nice and accommodating. More
by finnygarcia @ yahoo.com
Employees Worked With
Rick was very nice and kept me updated.
November 06, 2025
Chase was great! Had me test drive a few vehicles and everytime had my interests in mind. He directed me to a vehicle that met my asthetic, mpg req, and overall was g Had me test drive a few vehicles and everytime had my interests in mind. He directed me to a vehicle that met my asthetic, mpg req, and overall was great company. I would buy another car here. More
by 1vanesacruz1@gmail.com
November 06, 2025
Tustin Lexus was very an accommodating with my schedule and time frame. Services completed on time Steve Rivera was excellent in communicating and making sure the needed services get done on time . and time frame. Services completed on time Steve Rivera was excellent in communicating and making sure the needed services get done on time . More
by lienpn92
