Tustin Lexus

Dealership offers great customer service, but the costs charged for services are a bit overpriced. charged for services are a bit overpriced. More

Service with Derek is excellent. The buying experience is always ruined by the people in finance pushing the extra items when you purchase or lease a vehicle. Even when you prove to them that in most cas is always ruined by the people in finance pushing the extra items when you purchase or lease a vehicle. Even when you prove to them that in most cases it does not pay to purchase the extra's they will not take no for an answer. More

The service was great and Iman Azimi was very helpful and respectful. Regards and thank you. and respectful. Regards and thank you. More

Richard KIm and Paymon Marandi were excellent. They were courteous and knowledgable and gave me trustworthy advice. I highly recommend this dealership. courteous and knowledgable and gave me trustworthy advice. I highly recommend this dealership. More

The service department is always friendly and professional. Made an appointment, dropped car off, received a loaner car, then was called when my car was ready. Very happy with my service advisor professional. Made an appointment, dropped car off, received a loaner car, then was called when my car was ready. Very happy with my service advisor Brando. Thank you! More

Great costumer service, orgaized, friendly, easy to make service appointments, easy to get in to get serviced, efficiency even though they were getting remodeled and professional. service appointments, easy to get in to get serviced, efficiency even though they were getting remodeled and professional. More

Because of construction going on at this dealership, Because of construction going on at this dealership, waiting room was in one tent , restroom in another, so it was inconvenient to have to walk from Because of construction going on at this dealership, waiting room was in one tent , restroom in another, so it was inconvenient to have to walk from one tent to another. But am sure once remodeling is over, everything will be nice & dandy😊 More

Brando was excellent, definitely coming back to Tustin Lexus for my next service. Thanks Brando! Lexus for my next service. Thanks Brando! More

Every time I have gone to Tustin Lexus I have received professional & outstanding service. My sales person was fair and helpful and the service advisors have been professional, knowledgeable and accommod professional & outstanding service. My sales person was fair and helpful and the service advisors have been professional, knowledgeable and accommodating. Although Tustin Lexus is quite a distance drive from my home, I still prefer to go there because of the outstanding and caring service I have received. More

Tustin Lexus service my car because Paul Kim. Paul is "friendly," "helpful," "understanding," etc., qualities other customer reviews seem to value. I kinda don't. Here's what I value: he prepares a compr "friendly," "helpful," "understanding," etc., qualities other customer reviews seem to value. I kinda don't. Here's what I value: he prepares a comprehensive list of issues to address, gives me a loaner and I'm gone. I return to pick up a perfect car and I'm gone. Paul makes sure there are no "oops," excuses or do-overs. It's an Apple experience: minimal, comprehensible, it just works. (And, like Apple, you pay a premium for quality!) If you're a results-driven person, requiring honesty, efficiency and accountability when servicing your expensive Lexus, talk to Paul Kim first. Paul does what he says. More