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Tustin Lexus
Tustin, CA
1,473 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,473 reviews
July 16, 2021
I dropped off my car and was told the inspection would only take an hour an a half. It took 2.5 hours with no reason or follow up when it was taking longer. Also the bathrooms were hard to find and filthy only take an hour an a half. It took 2.5 hours with no reason or follow up when it was taking longer. Also the bathrooms were hard to find and filthy. More
by Justm2000
Employees Worked With
I forgot
July 16, 2021
I have been a customer of Tustin Lexus since 1990 in both purchases of Lexus automobiles and their servicing. I have never been disappointed and always have been treated fairly. purchases of Lexus automobiles and their servicing. I have never been disappointed and always have been treated fairly. More
by Capnray
Employees Worked With
Paul, Kim
July 15, 2021
Excellent service. Employees values customers. Promised time kept, wait time is short even though four cars are ahead of me. The maintenance performed was explained and when will be the next service. time kept, wait time is short even though four cars are ahead of me. The maintenance performed was explained and when will be the next service. More
by Lexus2
Employees Worked With
Iman Azimi
July 12, 2021
Hassle free service. No frills, no gimmicks. Service team knowledgeable, and service oriented. I have been using them since 2008. Can’t think of going anywhere else. knowledgeable, and service oriented. I have been using them since 2008. Can’t think of going anywhere else. More
by Pshahmba
Employees Worked With
Brando Alegre
July 11, 2021
Friendly and courteous service and care about their customers. Service is explained, any issues that come up with car during service are explained well and given options of how proceed, and try to help customers. Service is explained, any issues that come up with car during service are explained well and given options of how proceed, and try to help out with price when applicable. More
by JW
Employees Worked With
Iman Azimi
July 10, 2021
The service adviser was friendly. No hassle to get a loaner. When service was done, I got a call and was allowed to pick up anytime before closing. loaner. When service was done, I got a call and was allowed to pick up anytime before closing. More
by Maggie Leigh
Employees Worked With
Derek Kincebach
July 09, 2021
Very nice and kind service staffs Work done well within Very nice and kind service staffs Work done well within estimated time Explain in detail what services I need Fast and quick service when get ser Very nice and kind service staffs Work done well within estimated time Explain in detail what services I need Fast and quick service when get service line More
by janicexoh
Employees Worked With
Paul Kim
July 07, 2021
the service personnel are excellent. kept me informed and did the work promptly. even though they were remodeling they still have great customer support and conveniences. and did the work promptly. even though they were remodeling they still have great customer support and conveniences. More
by Lexus owner
Employees Worked With
Derek Kincebach
