Tustin Lexus

Ryan Abutaha, our sales representative, was very professional and we would highly recommend him. He was very knowledgeable and took the extra steps to ensure our satisfaction with the purchase professional and we would highly recommend him. He was very knowledgeable and took the extra steps to ensure our satisfaction with the purchase More

Excellent customer service. Text messages to keep you updated during the entire repair process. Very friendly staff and always a loaner car when you need it. Highly recommend!! updated during the entire repair process. Very friendly staff and always a loaner car when you need it. Highly recommend!! More

An excellent experience Had an excellent sales experience - Keith Imoto, was very knowledgeable about the vehicle options and every variation I asked about. I was a VP of Sa Had an excellent sales experience - Keith Imoto, was very knowledgeable about the vehicle options and every variation I asked about. I was a VP of Sales, for 30 years I manages many sales consultants and purchased many cars, in that time frame.. Keith had exactly the right touch when it came to pushing the customer or backing off and letting the facts do the selling. Could not be happier!! More

You can rely on Paul Kim in service dept and on Tustin Lexus Thank you, Paul, for keeping my car -- with my family inside it -- safe and comfortable on the road. First-rate customer service as always. I apprecia Thank you, Paul, for keeping my car -- with my family inside it -- safe and comfortable on the road. First-rate customer service as always. I appreciate the extra health protocols in place at Tustin Lexus incl. employee masking, surface sanitation in cars, etc. Sets a standard for other Orange County companies to watch and learn. Oh, and whenever you're ready ... all-electric Lexus, please. More

I had a great experience with Tustin Lexus!! They made the process of leasing a new car so painless and easy! Keith was so knowledgeable and patient! I will only lease my Lexus from Tustin Lexus for now o the process of leasing a new car so painless and easy! Keith was so knowledgeable and patient! I will only lease my Lexus from Tustin Lexus for now on! I had such a great experience! Thank you Keith and Bill for all of your time and effort to help me get my dream car! You guys are the best! More

Superior Service I have never been disappointed with with the service provif=ded by Tustin Lexus. They always go the extra mile. I highly recommend the service depar I have never been disappointed with with the service provif=ded by Tustin Lexus. They always go the extra mile. I highly recommend the service department. More

The entire staff is extremely friendly. They made every effort to accommodate the customers during this pandemic. Overall the provide great customer experience. Thank you Alex Kim. effort to accommodate the customers during this pandemic. Overall the provide great customer experience. Thank you Alex Kim. More

Car was sold out from under us as we were doing the deal!!!! Went today with husband see about a pre owned. We went by yesterday and walked around and looked at the car but after ten minutes nobody c deal!!!! Went today with husband see about a pre owned. We went by yesterday and walked around and looked at the car but after ten minutes nobody came to help us so we left. I made an appt today. Worked with a new guy, Mark Anthony. He was nice. When we sat down to do business of buy the car, another rep rushed in to grab the keys because another couple were interested. We proceeded with getting our numbers from the sales rep and liking out the credit appt. The sales manager came in to check on the status and our intentions "since there's was another couple". We filled out the credit application and while our rep step out he came back by and said "they've sold the car". This is such a shady way of doing business with people. We were there 1st. We're a serious buyer and ready to buy. This other couple came after us and it's such poor business to not have given us the option first. We were treated to badly it's despicable. Should be first come first serve. At least present the option to give a firm yes or no otherwise this other customer is a full go. We were given nothing. Rug pulled out from us. Even our sales rep was embarrassed by what had happen. You were total jerks. More

Came in for my Lexus GX 460 Regular Maintenance We have two cars with Lexus and our go to man is Rick, he is always super courteous, knowledgeable and helpful. Our service is always prompt and will We have two cars with Lexus and our go to man is Rick, he is always super courteous, knowledgeable and helpful. Our service is always prompt and will always put us in a loaner when needed. I highly recommend him! More

Iman is courteous and professional, I am treated as a valued customer and hope this service continues. My service is prompt and efficient, and receiving a loaner vehicle is appreciated immensely. valued customer and hope this service continues. My service is prompt and efficient, and receiving a loaner vehicle is appreciated immensely. More