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Tustin Lexus
Tustin, CA
1,539 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,539 reviews
December 10, 2020
Rick Massucci and Sal Lopez are completely awesome with their service and expertise! Customer focused! I have been taking my GS300 for since 2006 and my customer experience has always been top notch! Tha their service and expertise! Customer focused! I have been taking my GS300 for since 2006 and my customer experience has always been top notch! Thank you both! More
by fred4tapia
Employees Worked With
Sal Lopez, Rick Massucci
December 10, 2020
The first time visiting their Lexus service center, Iman Azimi" Service Advisor" took the extra mile to go through all the requirements and issues and explaining them, even contact for after service follow Azimi" Service Advisor" took the extra mile to go through all the requirements and issues and explaining them, even contact for after service follow up to make sure that we are all set. Extremely happy with them , he is professional with high quality of work and customer services. More
by Aydin Hami
Employees Worked With
Iman Azimi
December 10, 2020
I have been going to this dealership since 2006 when I bought my 1st Lexus. They always provide excellent customer service and maintenance on my vehicle!! I always mention I feel most comfortable having m bought my 1st Lexus. They always provide excellent customer service and maintenance on my vehicle!! I always mention I feel most comfortable having my car service needs dealt at Lexus in Tustin!! Thank you!! More
by klhoffman2003
Employees Worked With
Paul Kim and Evan Nguyen, Steve Brunsworth, George Chen
December 02, 2020
Richard Kim was great. He answered all my questions and made it easy to drive off the lot with a brand new ES 350. I will definitely recommend him to others. made it easy to drive off the lot with a brand new ES 350. I will definitely recommend him to others. More
by Joann_doan
Employees Worked With
Richard Kim
November 27, 2020
Great customer service. Provided loaner while car was being repaired. They quickly completed the repairs and had my car back to me at the scheduled time being repaired. They quickly completed the repairs and had my car back to me at the scheduled time More
by nelsoriano22
Employees Worked With
Brando Alegre
November 25, 2020
Rick is courteous and professional. We own multiple Lexus cars for their reliability. We would use Tustin Lexus again for future maintenance and any repair service. cars for their reliability. We would use Tustin Lexus again for future maintenance and any repair service. More
by Victor D
Employees Worked With
Peter Chan, Rex Urasaki, Rick Massucci, Derek Kincebach
November 22, 2020
Easy to schedule online, great customer service. Comfortable waiting area. The customer service rep, Derek, was very helpful in explaining what services would be rendered, and how long it would take Comfortable waiting area. The customer service rep, Derek, was very helpful in explaining what services would be rendered, and how long it would take. More
by mernet1
Employees Worked With
Derek Kincebach
November 14, 2020
Rick is always so courteous and helpful! He is also dependable in that he is always there every time we need advise and we value his suggestions. dependable in that he is always there every time we need advise and we value his suggestions. More
by alice
Employees Worked With
Rick Massucci
