Tustin Lexus

I had a terrible experience with Paul Kim, the service associate. First, he gave me a hard time with getting a courtesy car while they were doing maintenance on my car. Second, he made discriminatory re associate. First, he gave me a hard time with getting a courtesy car while they were doing maintenance on my car. Second, he made discriminatory remarks about my age, and harassed me for not having a real ID. Hello-It’s not 2020 yet. His computer kept bugging out so it took forever for him to key my maintenance request in. I was there for well over 40 minutes when it really should have taken just 10 minutes. Lastly, when the maintenance on my car was done the next day, Paul Kim did not call me like promised. I had to call the service center myself to confirm my car was ready for pick up, which it was. The dealership in itself may be decent, but AVOID PAUL KIM at all costs if you are getting maintenance done on your car. He’ll make your experience miserable. More

Excellent customer service from Mario. He is very patient and helpful. I have been negotiate with him on different models and he is very professional. and helpful. I have been negotiate with him on different models and he is very professional. More

Natalie was fantastic. She was very knowledgeable and helped me find the perfect vehicle for me. Couldn’t be happier with the service at this dealership. helped me find the perfect vehicle for me. Couldn’t be happier with the service at this dealership. More

Evan was very helpful with a difficult situation regarding another dealership. He kept me in the loop every step of the way and kept me at ease with the work that needed to be done on my recently pu regarding another dealership. He kept me in the loop every step of the way and kept me at ease with the work that needed to be done on my recently purchased lexus. I will continue to work with Tustin Lexus and Evan! More

routine maintenance Friendly and good customer service. Knowledgeable and helpful. Easy process to obtain a rental car for the day. Completed a recall item and receive Friendly and good customer service. Knowledgeable and helpful. Easy process to obtain a rental car for the day. Completed a recall item and received a full tank of gas for completing the recall item. More

Trevor, Thank you for all your help! Amazing customer service. I will be coming back for again. This is one of the best Lexus dealership in socal and Trevor Castle is an amazing rep. Than Amazing customer service. I will be coming back for again. This is one of the best Lexus dealership in socal and Trevor Castle is an amazing rep. Thanks again! More

Overall a very enjoyable day at Tustin Lexus. Like dining at a 5-star restaurant. Excellent service, customer focused. Everyone friendly and accommodating. Will be back soon for service and pos Like dining at a 5-star restaurant. Excellent service, customer focused. Everyone friendly and accommodating. Will be back soon for service and possible replacement of older Lexus. More

Awesome customer service. I will be coming back here again. Will highly recommend this place to friends and family. I don’t want to ever buy any other car brand. again. Will highly recommend this place to friends and family. I don’t want to ever buy any other car brand. More

Derek is awesome and always takes great care of our cars. We always appreciate the professional service and quick response to our requests. He, and this service center deserve 5 stars. We always appreciate the professional service and quick response to our requests. He, and this service center deserve 5 stars. More

Paul Kim makes a big difference Paul takes care of me each and every time I bring in my Lexus RX for service. I am getting ready to purchase my 3rd Lexus. Paul takes care of me each and every time I bring in my Lexus RX for service. I am getting ready to purchase my 3rd Lexus. More