Tustin Lexus

Service Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, More

Fast and Efficient Service but still not happy with sound. Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. Th Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. The base sound system is very mediocre. It says 10 speakers but you can't hear 5 of them. Evan did show me that the rear speakers were "working" but barely any sound came out of them. He acknowledged this and said the Mark Levinson sound system amplifiers is what is needed and it was a $2000 upgrade. I've read about this issue online and I made the common mistake of thinking a luxury brand like Lexus would not short change it's customers with an inferior base sound system just to get the additional money on an upgrade. More

Great customer service. Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall, Id recommend this dealership. More

SteveT They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to have a bad experience. We have purchased cars there too. Again very good straightforward experience. Chrysler could learn a thing or two! More

New Car Purchase While waiting for our Lexus to be serviced, we walked through their lot and found a car we liked with all the features and color combination we like While waiting for our Lexus to be serviced, we walked through their lot and found a car we liked with all the features and color combination we liked. Andy lets us test drive it and after some discussion provided an acceptable offer. David in Finance was low pressure and a pleasure to work with. The buying experience was better than some past experiences and the RX350 is fun to drive. More

oliver The RX450h is a very good car, Tim explained it very clearly, the inventory is very rich, I bought the color and configuration I like. The RX450h is a very good car, Tim explained it very clearly, the inventory is very rich, I bought the color and configuration I like. More

The service was done on time for the price That I was quoted. I was surprised to learn that the service included filling my car with gas quoted. I was surprised to learn that the service included filling my car with gas More

First class service and customer relationsMy service First class service and customer relations My service advisor, Brando Alegre, is always on top of everything, willing to go the extra mile to insure First class service and customer relations My service advisor, Brando Alegre, is always on top of everything, willing to go the extra mile to insure my satisfaction. More

Went there to get my car serviced and Iman Azimi in Services took real good care of me. Quick simple process got me in a courtesy car quick and on my way. I knew I needed a part before taking my car an Services took real good care of me. Quick simple process got me in a courtesy car quick and on my way. I knew I needed a part before taking my car and Eddie Lopez in Parts got my part quickly and let me know when it was in. Highly recommend Tustin Lexus, as I will be in again to service my car and hopefully purchase a new car in the future. 5 Stars More

As a customer of 21 years, I am satisfied with every department at Tustin Lexus. Mr. Trevor Castle is a polite salesman and Derek Kincebach is a excellent caring service writer. Waiting area is great department at Tustin Lexus. Mr. Trevor Castle is a polite salesman and Derek Kincebach is a excellent caring service writer. Waiting area is great with many choices of seating and WiFi is great. I also own another luxury car, but I prefer this dealership over the other one. More