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Tustin Lexus
Tustin, CA
1,554 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,554 reviews
December 04, 2019
Trevor, Thank you for all your help! Amazing customer service. I will be coming back for again. This is one of the best Lexus dealership in socal and Trevor Castle is an amazing rep. Than Amazing customer service. I will be coming back for again. This is one of the best Lexus dealership in socal and Trevor Castle is an amazing rep. Thanks again! More
by dom
Employees Worked With
Trevor Castle
December 03, 2019
Overall a very enjoyable day at Tustin Lexus. Like dining at a 5-star restaurant. Excellent service, customer focused. Everyone friendly and accommodating. Will be back soon for service and pos Like dining at a 5-star restaurant. Excellent service, customer focused. Everyone friendly and accommodating. Will be back soon for service and possible replacement of older Lexus. More
by dadmonster48
Employees Worked With
Dave Strader
November 19, 2019
Awesome customer service. I will be coming back here again. Will highly recommend this place to friends and family. I don’t want to ever buy any other car brand. again. Will highly recommend this place to friends and family. I don’t want to ever buy any other car brand. More
by emp8
Employees Worked With
Alex Kim, Derek Kincebach
November 19, 2019
Derek is awesome and always takes great care of our cars. We always appreciate the professional service and quick response to our requests. He, and this service center deserve 5 stars. We always appreciate the professional service and quick response to our requests. He, and this service center deserve 5 stars. More
by krislong1977
Employees Worked With
Derek Kincebach
November 18, 2019
Paul Kim makes a big difference Paul takes care of me each and every time I bring in my Lexus RX for service. I am getting ready to purchase my 3rd Lexus. Paul takes care of me each and every time I bring in my Lexus RX for service. I am getting ready to purchase my 3rd Lexus. More
by john.omeste
Employees Worked With
Paul Kim, Michael D'Amato, Whitry Chism, Darrick Usiadek, Trevor Castle, Derek Kincebach
November 18, 2019
So far I've been really happy with this dealership. My car is great and the service is great. I have zero complaints. I would recommend this dealership. car is great and the service is great. I have zero complaints. I would recommend this dealership. More
by virginiay3119
Employees Worked With
Derek Kincebach
November 18, 2019
Excellent customer service and communication. Nice facilities. Smooth process to buying: from email exchanges up to the day we came in to officially lease the car. facilities. Smooth process to buying: from email exchanges up to the day we came in to officially lease the car. More
by MS
Employees Worked With
Trevor Castle
November 17, 2019
Super Salesforce and staff, obviously they want yo make a sale but we never felt pressured. We have experienced the service department twice now for adders that we purchased and they are very efficient. sale but we never felt pressured. We have experienced the service department twice now for adders that we purchased and they are very efficient. More
by Holly.beimer
Employees Worked With
Tang, Victor
November 17, 2019
Excellent customer service. Staff is very friendly and efficient. They do quality work and get vehicle ready when promised. While vehicle in shop, they provided a nice courtesy v Staff is very friendly and efficient. They do quality work and get vehicle ready when promised. While vehicle in shop, they provided a nice courtesy vehicle to me for me to use . More
by harkvasa
Employees Worked With
Trevor Castle, Steve Brunsworth
November 17, 2019
Very satisfied and highly recommended Love coming to this dealership. You get personalized service every time. My service adviser, Iman Azimi always recommend the best services needed f Love coming to this dealership. You get personalized service every time. My service adviser, Iman Azimi always recommend the best services needed for my IS 350. I've been dealing with this dealership since 2013, and i am on my third lease. Highly recommend. More
by ALTAIE
Employees Worked With
Iman Azimi
