Tustin Lexus

Very quick and great Service Manager - George Glover Very quick and great Service Manager by George Glover. Had issue with needing a new tire and he looked for other outside pricing since Lexus says they Very quick and great Service Manager by George Glover. Had issue with needing a new tire and he looked for other outside pricing since Lexus says they will match prices. Unfortunately, the promotion was newly implemented and no one at the department knew how to apply the lower tire price, so George will be calling me back when he returns on Tuesday after talking to people in the know. This way I can be refunded the difference in Lexus price and other lower market price. More

Great experience! Great transaction! We were in and out pretty quickly. Mike Morgan was outstanding and very attentive to our needs. No games, no gimmicks. They mad Great transaction! We were in and out pretty quickly. Mike Morgan was outstanding and very attentive to our needs. No games, no gimmicks. They made the experience a positive one. More

Satisfied Customer I’m driving the 5th Lexus I’ve leased or purchased from this dealer over the past 20 years. I always have an excellent experience. I’m driving the 5th Lexus I’ve leased or purchased from this dealer over the past 20 years. I always have an excellent experience. More

Service experience. Our Service appointment required additional work and Nick helped us through the process which included a courtesy car. We were pleased with the compl Our Service appointment required additional work and Nick helped us through the process which included a courtesy car. We were pleased with the complete experience. More

Rick Massucci-the best srrvice advisor Rick Massucci is the absolute single reason I come to Tustin Lexus, and have for the past 22 years over 2 Lexus models I have owned, Rick makes the e Rick Massucci is the absolute single reason I come to Tustin Lexus, and have for the past 22 years over 2 Lexus models I have owned, Rick makes the experience the best it could possibly be, and I always single out the days Rick is working to schedule my appts. Hats off to Rick!! Greg Glisman More

Best salesman ever! I am so happy with the professional, no-pressure service I received from KEITH IMOTO at Tustin Lexus. We visited a week ago, test driving cars with Ke I am so happy with the professional, no-pressure service I received from KEITH IMOTO at Tustin Lexus. We visited a week ago, test driving cars with Keith. Even though he had my cell phone number, he acted with integrity and honored my request to not call me with sales hype trying to get my business. After spending a week doing my research online, I was ready to give Keith my business today. He spent hours with my husband and me on a busy, end-if-the-month weekend going through all the options to get us the best car to match our needs. We got a more-than-amazing deal ( below the Edmunds fair market price for this area). The deal might have fallen through, but Keith persevered and negotiated a reasonable price for us. After the sale Keith spent a long time with us, going over all the features of the car, linking up my iPhone, etc. so that I felt confident using all the technology features when I drove off the lot. Previously, I had been intimidated with the technology on my hubby’s Lexus ES 350 (bought at a different, less customer-service oriented Orange County dealership) and have only driven his car a handful of times as a result. But, with Keith’s patient explanations and demonstrations, I had a delightful 16 mile drive home using the “home” destination routing feature, calling two friends with numbers stored in my iPhone, and enjoying the heads up map of my destination as well as my speed set on cruise control, the posted speed limit, and a compass—all easily in view in color at the bottom of my windshield! Thank you, Keith, for exceptional service!—C Derby More

perfect Nice people, quick and easy, much better than some other dealers. This was one of the best car shopping transactions that i have had in many years. Nice people, quick and easy, much better than some other dealers. This was one of the best car shopping transactions that i have had in many years. More