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Tustin Lexus
Tustin, CA
1,523 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,523 reviews
May 22, 2017
Top Shelf Customer Service! Josephine and Damon are an excellent combo! My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoo Josephine and Damon are an excellent combo! My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoon re a certified 2013 IS350C. I was in Arizona but was planning on driving over for the car. Josephine was great on the phone, excited for me and about the car. I was not able to arrive at the dealer until Sunday to complete the purchase, but when I got there the car was out front and ready to go. Josephine guided me thru the sales process smoothly and efficiently, knowing that I would be driving back to Arizona that afternoon she was very considerate of the overall time the process would take. My experience remained excellent when I moved into the Finance office. Damon was fantastic and professional. He took the time to explain the all the benefits of the offers available to me when buying a Lexus Certified automobile. The time in the finance office can be stressful, but Damon kept it fun and relaxing. I have purchased many cars over the the years and interacted with many Finance Managers, and Damon is at the top of the the list. More
by imjdajr
Employees Worked With
Damon Motley, Josephine Lio
May 01, 2017
Paul Kim Under promised and over delivered Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the servic Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the service department and an outside insurance vender. After placing us in a courtesy car Paul went to work on the administrative detail that saved us a great deal of expense. This is a additional comfort while knowing qualified technicians are performing factory level service. More
by Acupunctureworks
Employees Worked With
Paul Kim
April 25, 2017
Always fantastic service ! Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed. More
by Whyascreenname
Employees Worked With
Derek Kincebach
April 25, 2017
Service Excellence Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done. More
by 1bad007
Employees Worked With
Rick Massucci, Derek Kincebach
April 25, 2017
Great experience at Tustin Lexus!!! George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon! More
by Kxstylex80
Employees Worked With
George Chen
April 19, 2017
Excellent service & expert advice ! We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We h We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We have always been happy with the service & the helpful, friendly people who work there. More
by Bill & lynne
Employees Worked With
Rick Massucci
April 15, 2017
Overall great service Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! More
by Satisfied
Employees Worked With
Rick Massucci
April 14, 2017
good and prompt service When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his be When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his best in recommending the proper service needs. More
by steveb
Employees Worked With
Rick Massucci, Derek Kincebach
April 14, 2017
5 star sales and service! Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my f Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my future Lexus needs of any kind. More
by Kchawav
Employees Worked With
Iman Azimi
April 13, 2017
Integrity Sums Up Tustin Lexus Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bi Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bit around edges. They took it back and repaired under recall warranty providing a loaner. End result excellent work, i maintain in high quality my vehicle and the dash now is like before looks new. Thanks Tustin Lexus! More
by Josh12
Employees Worked With
Paul Kim
