Tustin Lexus

Wow, good, what can I say? Nine more words to go? Two more? done phew! Nine more words to go? Two more? done phew! More

Tony in Service took time to ensure things were taken care of completely, thoroughly thoughtful care of completely, thoroughly thoughtful More

Service was great. It was a little busy when we arrived so had to wait about 30 minutes. It was a little busy when we arrived so had to wait about 30 minutes. More

I do love my Lexus ES300H fsport I purchased HOWEVER I was completely disappointed in my experience. The car smelled like someone smoked in it, before purchasing the vehicle I asked if they had an ozone m was completely disappointed in my experience. The car smelled like someone smoked in it, before purchasing the vehicle I asked if they had an ozone machine, and would they do the treatment on this vehicle before taking it home. Alex texted the service manager and told me yes, they could absolutely do that for me. My first mistake was taking their word and not getting it in writing. I went ahead and purchased the vehicle with no intention of bringing it home until the Ozone and new car filters were replaced. After all the paperwork was signed they came up with an excuse of street repavement and asked if I could just take home until the filters came in. I agreed but honestly the smell was bad so I went home and parked it. When the part came in the following week I dropped the car off. At pick up the car smelled 90% better, but after an ozone treatment it should have been completely gone. I asked if that was done and Alex danced around the question and said his service manager did an odor bomb, that he said it was way better than the ozone "NOT TRUE". I was completely screwed at that point because I had already purchased the car. The smell was almost gone when I picked up so I didn't pitch a fit. Now that ive had the car for several months I can still smell the odor and the trunk is especially pungent. I was completely disappointed in how this entire transaction played out. I spent almost 40,000 on a car and Lexus of Tustin didn't even have the courtesy to do what they assured me would be done. I asked of a manager to return a call after I voiced my concern with the follow up girl, who asks about your experience. No one has ever called me back. Now I am stuck with a car that has an odor of cigarette in it. When I get in and get that first smell, I am irritated with my purchase for them. I wish they would have been true to their word and done the ozone treatment. More

Was at dealership for 3. 5 hours for first complimentary service without a car wash. 5 hours for first complimentary service without a car wash. More

Absolutely amazing help! I would like to recognize Steve and Julius they both are amazing! Definitely retuning and going with them! I would like to recognize Steve and Julius they both are amazing! Definitely retuning and going with them! More

All the team, from sales to finance, provided very good service; good knowledge and very efficient. service; good knowledge and very efficient. More

Another great service experience! My service adviser Tony is great. Very courteous and professional. Handled all my auto issues quickly. He is always available. The best. My service adviser Tony is great. Very courteous and professional. Handled all my auto issues quickly. He is always available. The best. More

We had a great experience purchasing our new Lexus. Tom, our salesperson, was outstanding. He was knowledgeable, never pushy. Tom was able to find the deal/price we needed very quickly with minimal neg Tom, our salesperson, was outstanding. He was knowledgeable, never pushy. Tom was able to find the deal/price we needed very quickly with minimal negotiations and back and forth with the sales manager. The finance manager was great as well. Friendly and as soon as I told him I was not interested in purchasing any additional add on items, he respected my decision and just moved through them quickly. Tom even came back to the house with us to pick up the car we were trading in, which was above and beyond what expected. Highly recommended this dealership and especially Tom if you’re looking for a professional, low-pressure, and customer focused buying experience. More

Tony and Chad are awesome. They always make sure I’m taken care of. Services take time but they’ve been awesome and make sure my car gets washed and I have a ride out and back They always make sure I’m taken care of. Services take time but they’ve been awesome and make sure my car gets washed and I have a ride out and back in. More