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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,326 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,326 reviews

July 26, 2026

I was waiting more than three hours for oil change with the 8:15 appointment and nobody seemed cared about appointments and it was first come first serve!! and supposed to get car wash too but when I picke More

by golnazshobeiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan
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Jul 29, 2026 -

Tustin Lexus responded

Thank you for taking the time to share your experience. I sincerely apologize that your visit did not meet the level of service we strive to provide. I understand how frustrating it must have been to wait over three hours despite having an appointment, and I regret that we did not meet your expectations regarding the car wash or the condition in which your vehicle was returned. I also appreciate you bringing the dash camera and floor mat concerns to our attention. Your vehicle should always be returned exactly as it was received, and I apologize that this was not your experience. I’m glad to hear that Nolan took the time to assist you and offered a complimentary detail to help make things right. We certainly want to honor that offer, and we also understand that driving 40 minutes to our dealership is an inconvenience. I would appreciate the opportunity to speak with you personally so I can learn more about your visit and ensure we address your concerns appropriately. Thank you again for your honest feedback- it helps us improve both our processes and the experience we provide to every guest. Sincerely, Ivan Ceniceros Service Director - Tustin Lexus iceniceros@group1auto.com

July 25, 2026

Everyone is always polite. Service was decently fast and Steve always takes care of me. He is fair about my services and informs me of what to expect next with routine inspect More

by bella60k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jul 27, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2026

Great dealership to get vehicle service. It is very busy so the waiting area is getting packed. More

by Aheardshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Jul 27, 2026 -

Tustin Lexus responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jul 27, 2026 -

Tustin Lexus responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 25, 2026

Steve was exceptional and I would return and refer him to anyone with a Lexus. More

by Vlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jul 26, 2026 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with Steve! Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2026

Our service advisor Antonio went above and beyond our expectations for the service of our 2023 Lexus GX460. More

by Ron Goemaat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Jul 26, 2026 -

Tustin Lexus responded

Ron, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2026

Excellent service and great staff! ! We will be come back in the future Stay with the good team!! More

by jogra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mallucos
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Jul 25, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2026

We had a great experience. Mikki took care of us. He showed us the different models and even a new prototype. He thought the RZ 350e was right for us and we agreed. Alex helped More

by Hosoda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikki
Report | Print
Jul 25, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 23, 2026

Good services and appreciate for your serve to customers . Happy to bring my car to Tustin dealer for service More

by jasonboygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan letman
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Jul 24, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2026

Time to check in and time to checkout were excessively long…over 30 minutes each despite arriving 10 minutes early for my appointment. The service agent was nice and apologized but still very disappointed More

by rtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan Letman
Report | Print
Aug 04, 2026 -

Tustin Lexus responded

Thank you for sharing your feedback, Robert. I sincerely apologize for the extended wait times you experienced during your visit, both at check-in and check-out. Arriving early for your appointment and still having to wait over 30 minutes in each instance, followed by a three-hour visit for routine maintenance, is not the level of service we strive to provide. I appreciate your kind words regarding our Service Advisor Nolan and understand that an apology alone does not make up for the inconvenience. We value your feedback and will continue working to improve our process and provide a more efficient experience for our guests. I also wanted to let you know that I left you a voicemail message and would appreciate the opportunity to speak with you personally to discuss your experience and address your concerns. Please feel free to contact me directly at 714-368-3282. Ivan Ceniceros Service Director - Tustin Lexus

July 22, 2026

I was assisted by Rick quickly upon my arrival and all work was promptly and professionally completed. More

by dyeoman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Jul 24, 2026 -

Tustin Lexus responded

Hi, we're happy you found Rick to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

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