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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,451 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,451 reviews

February 03, 2023

Generally very good-to-excellent customer service in the service department. Do speak up to get desired service level if necessary. A very well organized operation, and high level of customer courtesy. More

by crumbphobe
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Feb 06, 2023 -

Tustin Lexus responded

Thank you for taking the time to share your rating. We're happy to hear our team always delivers quality service. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 02, 2023

Excellent service from Derek. Derek took the time to address the issue that I was having with my car. More

by wasiuahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Feb 03, 2023 -

Tustin Lexus responded

We're so happy to hear Derek delivered an excellent experience. We hope your vehicle is running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 02, 2023

efficient and friendly. The service only took one hour as promised. Waiting room had coffee and water. More

by jaklynmcclendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
only worked with service department
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Feb 03, 2023 -

Tustin Lexus responded

We're so proud of our team for delivering a quick service visit, Jaklyn. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 02, 2023

A very well organized operation. Very polite, aware personnel. Best car buying experience I’ve had, and I’m well into my 70’s. More

by giardina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Yiao
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Feb 03, 2023 -

Tustin Lexus responded

Congratulations on your new ride and thank you for allowing us to take care of you. Welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 01, 2023

It was a very easy purchasing experience. Staff was professional, car was correctly advertised. A+ More

by anguyenbusiness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Tran
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Feb 02, 2023 -

Tustin Lexus responded

Thank you for your awesome feedback! We're so happy to hear you enjoyed your visit. Welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 01, 2023

Ray in sales and Gary in finance made the process so terrific. They were both knowledgeable explained things well and took their time. I would highly recommend both of them. More

by Amy S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Rafique
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Feb 02, 2023 -

Tustin Lexus responded

It's wonderful to hear your shopping experience went smoothly, Amy! We're so lucky to have a great team. Congratulations & welcome to the family! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 28, 2023

The staff was efficient, friendly, and professional. They had a shuttle available to drive me home and take me back to the dealership when my car was ready. I appreciated the frequent text communication More

by Acy123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jan 30, 2023 -

Tustin Lexus responded

We strive for feedback like yours & are so happy to hear you enjoyed your visit! Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 27, 2023

Always great service here and really appreciate the text updates while vehicle is in service. More

by Tluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Jan 30, 2023 -

Tustin Lexus responded

We appreciate your stellar rating and can't wait to work with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 27, 2023

Long wait (two hours). Oh well...nice waiting area, appreciated the complimentary coffee and comfortable chairs. More

by jrjkfranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Jan 30, 2023 -

Tustin Lexus responded

Thank you for your stars! We're happy to hear that despite the wait you enjoyed your experience. We look forward to providing you with a quicker experience next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 25, 2023

Derek took care of my Lexus 450H service needs and fix the issue with the brake actuator. Seems like an expensive repair for a vehicle that only has 50K miles More

by mg100
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jan 25, 2023 -

Tustin Lexus responded

We're glad that Derek and our team took care of your Lexus and helped resolve the brake actuator issue. Should you like to discuss the cost of this repair or anything else, please feel free to contact me. I'm here to help. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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