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Tustin Lexus
Tustin, CA
1,621 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,621 reviews
September 01, 2023
Service Department is great! They are helpful, efficient and very nice. They offer work stations while you wait for your vehicle. They explained everything being done on my ca They are helpful, efficient and very nice. They offer work stations while you wait for your vehicle. They explained everything being done on my car, gave me options on recommendations with no hard sell. I will continue to come here for my maintenance on my car. More
by LisaBP
Employees Worked With
James Simmons - 5 stars
September 01, 2023
Derek was very helpful. I have worked with him several times that I have been there. If I had a choice I would want to work with him every visit. I have worked with him several times that I have been there. If I had a choice I would want to work with him every visit. More
by quekentay
Employees Worked With
Derek Kincebach
August 29, 2023
Spectacular customer service From Evan Nguyen. Evan has great communication skills. He answered all questions I had in mind and was very detailed on my MPI results. Visiting Tustin Lexus never dis Evan has great communication skills. He answered all questions I had in mind and was very detailed on my MPI results. Visiting Tustin Lexus never disappoints. Reason why I have my Lexus GS-F serviced there. More
by bret_banderas2
Employees Worked With
Evan Nguyen
August 28, 2023
Good service but for the second time (in a row) the tech failed to reset the service reminders. Kinda thought this would be part of the dealership experience? failed to reset the service reminders. Kinda thought this would be part of the dealership experience? More
by joey544
Employees Worked With
Paul Kim
August 27, 2023
Very prompt and courteous service, Always will be done carefully and with the skills reqired to get the job done well and done promptly. carefully and with the skills reqired to get the job done well and done promptly. More
by rtnse99
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
August 26, 2023
Evan has always been so helpful and trustworthy. He takes time to make sure that I am well taken care of. I will always get my car serviced here. He takes time to make sure that I am well taken care of. I will always get my car serviced here. More
by Karol
Employees Worked With
Evan Nguyen
