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Tustin Mazda
Tustin, CA
4,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,606 Reviews of Tustin Mazda
September 23, 2019
Great Experience I went to this dealership to get a car for myself and Janell was the associate helping me and my father out.. She was extremely helpful and knowledgea I went to this dealership to get a car for myself and Janell was the associate helping me and my father out.. She was extremely helpful and knowledgeable. I just want to thank her for providing me with the level of service I look for when going to a car dealership. More
by ZakM
Employees Worked With
Janell Keogh
September 23, 2019
Great experience buying Mazda with Janell Keogh We live 4.5 hours away and were nervous about driving so far based on the AutoTrader photographs. Janell from OC Mazda was able to look the car over a We live 4.5 hours away and were nervous about driving so far based on the AutoTrader photographs. Janell from OC Mazda was able to look the car over and report back to us. She worked all day to answer all of our questions via email. By 9 pm (yes, she was there 12+ hours!), we were confident the long drive would be worth it. Without any guarantee of us buying the car, Janell sent it to be cleaned and ready for our arrival the next morning...and with a giant bow on top! A short test-drive later and we knew Janell had NOT let us down. The car was beautiful and in perfect condition—just like she said! The dealership was beautiful and the sales/finance teams were friendly and professional. What could have been a huge waste of time turned out to be our best car buying experience so far. More
by timlewis64
Employees Worked With
Janell Keogh
September 22, 2019
Best Car buying experience ever This was the first “new” car I’ve purchased. After a month of shopping and a bad experience I new exactly what I wanted. I reached out to Tustin M This was the first “new” car I’ve purchased. After a month of shopping and a bad experience I new exactly what I wanted. I reached out to Tustin Mazda via they’re web site and requested the car with all of the features including color I wanted. Jim reached out to me the next morning while still at home and said he thought we had what I wanted but needed to make sure. He texted 30 mins later with a pic of the car. I came into the dealership and he made me a very fair deal that I was comfortable with and we made the sale. He spent an hour with me after the sale going over all of the cars features and I left feeling excited and confident with my new car. More
by Joeking
Employees Worked With
Jim Feinstein
September 19, 2019
Great experience leasing my Mazda with Larry Henderson The Dealership was extremely welcoming. Everyone in the staff including Larry would ask us if we needed anything to make the process of leasing a car The Dealership was extremely welcoming. Everyone in the staff including Larry would ask us if we needed anything to make the process of leasing a car even better. Larry explained everything to us, including all the features of the car that I got. He was very patient with us, and helped us to get the best deal we could have gotten. More
by Farnoush
Employees Worked With
Larry Henderson
September 15, 2019
Wonderful Customer Service Buying or leasing a car makes for a long but exciting afternoon. With this in mind, you better like your team that is helping you navigate the proces Buying or leasing a car makes for a long but exciting afternoon. With this in mind, you better like your team that is helping you navigate the process. Javier Carvente was a fantastic guide through our car choice, trade in, and leasing process. He was a great listener for our needs and priorities. We had called ahead so he pulled a car into the shade for us to look at, which was especially nice on a hot day. He is well versed in all of the features and specs of the CX-5 we were interested in. He ensured that we were comfortable and well hydrated while the paperwork process began and then we even got a certificate for free ice cream from an ice cream truck that pulled up outside. Since I realized I'll be back for maintenance, I really appreciated the tour of the service area and the review of the ride service and loaner car possibilities. Our visit was made all the more warm and inviting by the dealership owner, John Patterson stopping to chat with us. It was my observation that the high EQ (interpersonal skills) starts at the top and becomes a culture at this dealership with everyone who interfaces with the customers. I feel really good about my choice of cars and my choice of dealerships. More
by AlisoMom
Employees Worked With
Javier Carvente
September 13, 2019
Buying a new car is never a fun experience. I was referred to Josh and I called him up and told him what kind of car I was looking for. The car was not at Tustin he is never a fun experience. I was referred to Josh and I called him up and told him what kind of car I was looking for. The car was not at Tustin he said he would go to Huntington Beach and pick it up for me. When I arrived that evening the car I requested was there waiting for me. Josh went out of his way and while I was waiting to sign documents he bought me dinner. Josh went out of his way to take care of me and I greatly appreciate it More
by MT
Employees Worked With
Joshua Wheelan
September 13, 2019
Great experience buying with Jim (Jimmy) The whole process with Jim and Tustin/OC Mazda was seamless and I was able to get exactly what I wanted. The initial response was quick, Jim understoo The whole process with Jim and Tustin/OC Mazda was seamless and I was able to get exactly what I wanted. The initial response was quick, Jim understood and worked with my out-of-state purchase situation, and no markup or security system was added. Jim was flexible and worked with me over email and message so we didn’t have to call back and forth repeatedly. I would recommend Tustin/OC Mazda and Jim for in our out of state purchases. More
by kexone
Employees Worked With
Jim Feinstein
September 12, 2019
Smooth and simple experience I recently bought a 2019 Chevy Colorado from Joshua. He made the whole experience smooth and simple, worked around my schedule and even delivered the I recently bought a 2019 Chevy Colorado from Joshua. He made the whole experience smooth and simple, worked around my schedule and even delivered the car to me. More
by Casey
Employees Worked With
Joshua Wheelan
September 10, 2019
Best service ever! 2016 Honda Pilot ex-l We drove down from Santa Maria California to see a used 2016 Honda Pilot that was for sale. Our sales person, Janell was absolutely fantastic. My wi We drove down from Santa Maria California to see a used 2016 Honda Pilot that was for sale. Our sales person, Janell was absolutely fantastic. My wife and her had been In communication via email for a few days prior to the sale. She definitely did not disappoint! I’m a small business owner that takes customer service very seriously and she nailed it! Lori also helped us with the dmv paperwork and warranty information and she was just as great! Thank you for a wonderful experience. More
by Aaron Cribbs
Employees Worked With
Lori, Janell Keogh
September 08, 2019
Excellent Customer Service After spending a few weeks shopping and comparing it wasn't long before we knew where we wanted to buy our certified, pre-owned Mazda CX-5 - OC Mazda After spending a few weeks shopping and comparing it wasn't long before we knew where we wanted to buy our certified, pre-owned Mazda CX-5 - OC Mazda in Tustin. All dealerships offer similar cars at similar prices. What distinguishes OC Mazda in Tustin from the rest is their excellent customer service and attention to every detail. Larry Henderson was patient, knowledgeable and friendly. All other encounters from phone, test drive to finance, were handled pleasantly and efficiently. The owner, John Patterson, came over, introduced himself, and offered us his cell phone number. OC Mazda had just the car we were looking for and we got quite a good deal. Highly recommend. More
by Jean
Employees Worked With
Safue Alailma, Larry Henderson, Cody Warren
