Tustin Mazda

Great Experience I recently purchased a Mazda3 from this dealer. After 3 visits and several back-and-forth discussions, I decided to make the purchase. Being the first I recently purchased a Mazda3 from this dealer. After 3 visits and several back-and-forth discussions, I decided to make the purchase. Being the first car I've purchased on my own, the entire experience was very pleasant. More

My first Mazda - a great buying experience! I drove 40 miles down from LA to shop my new Mazda CX-5 based on their reviews. They did not disappoint. Although they didn't have the exact trim I wa I drove 40 miles down from LA to shop my new Mazda CX-5 based on their reviews. They did not disappoint. Although they didn't have the exact trim I wanted, Sammy gave me a great deal on a higher trim that I couldn't pass. He was remarkably transparent, very responsive over the phone and email, and came in on his day off to complete the transaction. The sales process was very quick - they didn't try to up-sell - and I was in and out within couple of hours. More

Best car dealership we've ever dealt with. My wife and I recently relocated to Irvine, California from Sydney, Australia. We started looking for a car to lease and spent many an hour in car d My wife and I recently relocated to Irvine, California from Sydney, Australia. We started looking for a car to lease and spent many an hour in car dealerships talking to infuriating sales reps trying to sell us everything and anything and not even listening to our needs. All that changed the minute we walked in Tustin Mazda. From the moment you walk in you are greeted warmly by the staff and promptly working with someone to find the car you NEED, not the one THEY want to sell you! We worked with Larry Henderson and he is just the best! Personable, knowledge and just an awesome guy to deal with. He helped us choose the right car for us and never did we feel pressured or that we were being "sold to." Eight months later we needed a second car and because of the experience we had with Larry, went straight back to him and got our second car. We cannot speak highly enough of Tustin Mazda as a whole and particularly of Larry who as I mentioned before is the best I've encountered. You will not be dissaponted with your experience at Tustin Mazda.....especially if you ask for Larry! Chris and Nancy More

They charge you way too much! I have been a loyal customer at Tustin Mazda. I brought my CX9 in every 6 months for service and if something was wrong, I would bring it in there too I have been a loyal customer at Tustin Mazda. I brought my CX9 in every 6 months for service and if something was wrong, I would bring it in there too. My last service was three months ago and even though I had noticed nothing out of the ordinary, I got a huge bill (almost $1600). It didn't feel too good, but they were nice, telling me that the car needs a big one like that every few years. Ok, I thought... Now a few days ago my window would not go up or down anymore. Stuck in-between and I brought my car in. They called me later in the morning telling me that the motor of the window needed replacement and the bill would be $520. I went online and made a few calls, because it felt like too much. Basically any other place I called, told me they could order the real Mazda part (pricey $198) and install it within the hour for less than $300. I confronted Mazda and they told me that they would charge me $248 for the same part en twice the labour. I understand they offer 'service' and are on a prime location......but really? I call that a rip off! More

My second car from Tustin Mazda I returned to Tustin Mazda to buy a new car after having purchased a Mazda from them over 12 years ago. This time, I worked with Chance Asue and it wa I returned to Tustin Mazda to buy a new car after having purchased a Mazda from them over 12 years ago. This time, I worked with Chance Asue and it was just as smooth and easy as the first sale all those years ago. I had gotten the AAA quote on the car I wanted online and contacted Tustin Mazda by email. The Internet Sales division team responded immediately (over the weekend) and so I knew all of the costs, applicable rebates, and loan terms before I even arrived at the dealer. I test-drove and all the paperwork was handled quickly and professionally. Chance was simply exceptional -- he answered all of my questions quickly and thoroughly. I got the best deal possible (my insurance company was impressed with the loan terms!), I was treated with respect, and we had fun, too! What could have been a stressful experience was really easy and fun. More

The Place To Buy!!! Best experience I have had at a car dealership. Victor was outstanding to work with from the test drive to the final sale. No BS or games here, the wh Best experience I have had at a car dealership. Victor was outstanding to work with from the test drive to the final sale. No BS or games here, the whole team was great. Victor did not ever pressure us to buy or rush our decision. The team at Tustin Mazda went out of their way to meet our demands and make a purchase a reality. Thanks Victor and everyone for our Mazda6. Sincerely Dean and Kim More

Best car buying experience Best experience I ever had at a car dealer. Shaun McCray was outstanding to work with. will recommend him and the dealership highly. The service and Best experience I ever had at a car dealer. Shaun McCray was outstanding to work with. will recommend him and the dealership highly. The service and welcome was wonderful. More

Very helpful bunch of people Kevin helped me out immensely on a trade-in to get the best possible deal on a new Mazda 3 sedan. The way he treats his customers should be lesson in Kevin helped me out immensely on a trade-in to get the best possible deal on a new Mazda 3 sedan. The way he treats his customers should be lesson in any sales training manual. He is very polite and gives out honest opinions, and follows up with you after the sale. Go Kevin! More

Go See Jim,Go See Jim Feinstein! Bought a used car and Jim Feinstein went to bat for us and gave us a good deal and dealt with our credit union! Highly Recommended! Bought a used car and Jim Feinstein went to bat for us and gave us a good deal and dealt with our credit union! Highly Recommended! More

Wonderful Experience!! We went to Tustin Mazda on a Sunday and even though they were busy, Chance Asue was extremely helpful and patient with us. We test drove a brand new C We went to Tustin Mazda on a Sunday and even though they were busy, Chance Asue was extremely helpful and patient with us. We test drove a brand new CX-5 and he answered all our questions and was friendly and informative. We ended up purchasing this vehicle through the Costco Auto Program, and it could not have been an easier process. From start to finish, walking in the door to driving off the lot, was just under 3 hours with no hassle whatsoever. Overall, a wonderful experience and we couldn't recommend Chance and Tustin Mazda enough. We LOVE our car and are 100% satisfied!! Thank you! More