Tuttle-Click Chrysler Jeep Dodge Ram

Lies galore - broken promises next stop BBB Where to start? Lots of promises and little follow through. I tried to put a deposit on a Ram Laramie that was in transit and Saed Akhtari the g Where to start? Lots of promises and little follow through. I tried to put a deposit on a Ram Laramie that was in transit and Saed Akhtari the general sales manager assured me that they don't accept deposits, HOWEVER, I could pre-purchase the truck and upon inspection decline the transaction. So, I met with David in finance and he basically tried every way to convince me to purchase an extended warranty and prepay for service because "these new Rams are a nightmare to service with all the electronics." I declined and paid for the truck which they promised by 1/17/19. Amir Asli called me to let me know that the truck wouldn't be available by the 17th as promised. It worked out as I realized that I would rather have a Limited. I requested that they cancel the sale. They cancelled the sale and asked me to put a stop payment on the checks. One of the checks had already cleared - they didn't hold the checks as promised. So now I am trying to get a $17K refund and they are dragging their feet. They were calling me every day asking if there was a Limited on the lot that would work for me. They wanted to apply the funds that they were holding against a new vehicle, obviously. I told them that I'm not interested, as I have already purchased one from Courtesy Ram. Now = radio silence. Every time I call, they're in a meeting or with a customer. They have not once called me back after leaving several messages. They upside is that I am married to an attorney who can take it from here and I can blitz social media to warn potential customers of their unethical and sleazy ways. Shout-out to the receptionist who has to field these calls from all the unhappy people calling, she's been a delight. More

Unfortunate My trade was a few days late on the payment when I traded it. I specifically asked due to concern that the 10 day off would happen as scheduled or I’l My trade was a few days late on the payment when I traded it. I specifically asked due to concern that the 10 day off would happen as scheduled or I’ll make the car payment. I was told all ok and not too. Funding was delayed and multiple data and emails went by. No pay off. I was in contact constantly with promises it was being paid. No phone call at anytime from finance as to what was happening. The pay off hit in late and now I have a 30 late on my credit. Wayne instated a letter went out on my behalf and to call a woman to verify at the dealership. She had no idea and transferred me to the manager whom said he would call back and never did! I still have the derig. No one at your organization would appreciate a poor credit rating because of lack of due diligence. Funding delays is one thing jeaopordizing credit is another!! Haluk was the only one emailing me back yet he didn’t get the straight story. I told them up front I was applying for my daughters college. At the end of the day savage done an NO restitution was made. They never made my credit right. They made the error. They are responsible to right the wrong. I will go elsewhere next time. More

Bought 3 Jeeps in a week Massoud and John were great during the whole process. I will recommend them to all my friends and family. Their support and professionalism is top no Massoud and John were great during the whole process. I will recommend them to all my friends and family. Their support and professionalism is top notch More

Hope you don't get a LEMON - NO empathy from the management! My car DIED on 9/24/18, so they buried it in their back lot!!! I have an appt today for the buy back. Yeah that's right - 3 and a half months later My car DIED on 9/24/18, so they buried it in their back lot!!! I have an appt today for the buy back. Yeah that's right - 3 and a half months later !!! I've had to make payments on my car while they decided how much money they could screw me out of !!! More

Lousy Service - Stay Away Service staff here could not care less. No one greets you, they walk past you and ignore you. The guy at the counter said hey I’m busy see if one of t Service staff here could not care less. No one greets you, they walk past you and ignore you. The guy at the counter said hey I’m busy see if one of the other guys can help you. So I waited, and they ignored me- all three of them. worst experience in 20 years. Finally- I left and went to Orange Costa Dodge- great service there More

Great dealer, very satisfying experience! Buying my new car was a very easy and enjoyable experience. They understood and addressed all my concerns and answered all my questions. They were ver Buying my new car was a very easy and enjoyable experience. They understood and addressed all my concerns and answered all my questions. They were very informative and kept me aware of all the details until the day I picked up my car. Both Arnold and Dominick are very friendly and gave great customer service; really make you feel like a valued customer. I highly recommend this dealership! More

Always good care We bought my Chrysler Pacifica from Tuttle Click. Got a great deal, better than other Chrysler showrooms, and they found me the exact car I wanted, a We bought my Chrysler Pacifica from Tuttle Click. Got a great deal, better than other Chrysler showrooms, and they found me the exact car I wanted, as they didn’t have it on their lot. Soon after I got the car there was an issue with air leaking in one of the small triangle windows by the front passenger seat. An unusual problem, the first of that sort they had seen on this new model of car (this was 2016). Issy in service worked hard on getting the problem solved and succeeded. Since then when I have had recalls on the car they work on it immediately and in a timely manner. The bonus of having a loaner available adds to the ease of repairs. I can’t say enough about the professionalism of Issy, as well as his kind and thoughtful manner. More

Very professional and friendly. Great experience Very friendly and great customer service. Really know what they are doing and would highly recommend to everyone. Really great experience when I went Very friendly and great customer service. Really know what they are doing and would highly recommend to everyone. Really great experience when I went to visit. More

Reset the Oil Life Gauge Took about 2 solid days to repair a headlamp and blinker, and perform standard oil service. Finally got it home and 2 days later the oil life indicato Took about 2 solid days to repair a headlamp and blinker, and perform standard oil service. Finally got it home and 2 days later the oil life indicator is chiming telling us to get an oil change. Now i need to return the car to get the oil indicator reset...or i can spend the time researching on how to do it myself. I sure hope my oil and filter was changed. Service manager was polite and followed up many times with me during the course of service. More