Tuttle Click Mazda

I had a recall on my Mazda and was notified to bring it in. I made an appointment and brought my car in. The gentleman who assisted, Ulysses Gaytan, was kind and helpful. I left my car there overnight, the in. I made an appointment and brought my car in. The gentleman who assisted, Ulysses Gaytan, was kind and helpful. I left my car there overnight, they did the repairs. When I came back, they let me have my car without trying to upsell me on anything and like that, I was off. It was a great experience. More

I just bought my CX9 five days ago at Tuttle Click Ford in San Juan Capistrano. I had an appointment set and took my 2022 CX9 in for a new key and reprograming and a steering issue. Upon arrival the servi in San Juan Capistrano. I had an appointment set and took my 2022 CX9 in for a new key and reprograming and a steering issue. Upon arrival the service manager suggested I come back another time or I might have to weight two to three hours. I chose to wait for my vehicle.. The new key reprograming went fine. The other issue was ,the Cars steering wheel is not straight and I asked to have it repaired /straightened. The mechanic said he drove it around the lot and it was straight no problems. That's simple not the case. I learned there IS a service bulletin on this exact issue! . I wouldn't have asked to have it fixed if it were not a problem. It is definitely not straight when driving on a flat surface. I asked the service representative , Jacqueline, to please let me speak with the technician and have him drive it with me to show him the actual issue. They refused to do it claiming he was too busy ! She said "you wouldn't interrupt a Doctor during surgery would you ?" Seriously! I had an appointment for this issue and they said I would have to reschedule and come back another time when they weren't so busy . This was very disappointing. ON a good note the sales crew were very friendly and engaging during my waiting time.. More

Everything was superb. My first online car purchase with them went better than I ever expected. Would never need to step in a dealership ever again. My first online car purchase with them went better than I ever expected. Would never need to step in a dealership ever again. More

Sammy was very personable, and it was obvious he aimed to provide good and courteous service. He made sure he answered our questions. He was prompt and helpful. to provide good and courteous service. He made sure he answered our questions. He was prompt and helpful. More

This review is for their service manager Travis he was extremely rude with me when I took my vehicle for service. He kept talking over me and kept yelling at me just because I was trying to explain the is extremely rude with me when I took my vehicle for service. He kept talking over me and kept yelling at me just because I was trying to explain the issues with our vehicle. We were planning to do business with this dealership but after meeting Travis we changed our mind. More

positive Omar and chance were very helpful. they explained all of the features and were very nice. I would recommend them. Blah blah blah blah blah Omar and chance were very helpful. they explained all of the features and were very nice. I would recommend them. Blah blah blah blah blah More

Tuttle Click Mazda was wonderful. Staff was friendly, knowledgeable about their cars, did not pressure me or make me feel uncomfortable, and even had a sense of humor. They also picked me up from the Tra knowledgeable about their cars, did not pressure me or make me feel uncomfortable, and even had a sense of humor. They also picked me up from the Train station! Most of all, Daniel made me feel like I was now part of their family. He said I could contact him for any questions or concerns about the car I just purchased and true to his word, I emailed him that night and got a response very quickly. 10/10 would come back and recommend to others! More