Ulysses Gaytan was the worst service advisor Ive ever - Ichichung10
Ulysses Gaytan was the worst service advisor Ive ever been served with. On Dec, 12, 2025 I went to this dealership for 5k maintenance service. And paid $1600 for the whole repairment. 2 weeks later, the check engine light was on, so I ad to drive back this past Monday. Ulysses does nothing but only taking photos of the vehicle, and didn't even estimate how much will it cost for theservice, instead keep saying it won't be charge so far. Once the vehicle was ready he said that he will have to charge us for the gas cap loosen, originally $225, but he discounted to $150. I asked why. He said it's not someting they did while the repairment, but it's we did something that caused the light on. Until I asked him to get me the supervisor for a better clarification then he discharged the service. I hope the dealer take serious action and look into this occasion deeper, due to his serving attitude was completely ridiculous and unprofessional.
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