Tuttle Click Mazda

This place is aweful! We purchased my father's first Mazda from this dealer about 5 years ago and went in today for a trade-in hoping to get the 2014 Mazda6. Last December we went in to look at a Mazda Mazda from this dealer about 5 years ago and went in today for a trade-in hoping to get the 2014 Mazda6. Last December we went in to look at a Mazda for my brother and spoke to a salesman outside for 5-10 minutes and we told him we were going to look around the lot and would let him know, after 10-15 minutes we went inside and asked for the guy were just talking to and they said ok we'll find him for you, 15 minutes later somebody else came and said "oh he went home" !!!!! We were shocked from lack of service, so we end up going to Fletcher Jones Merceds a few days later and ended up trading 4 cars (myself, my husband, my brother, and my mom!!!) and got 4 brand new Benz! Exactly!!!! But today (regretfully) we decided to give Tuttle Click Mazda, another chance, in order to trade in my father's car. From the very beginning Carl talked like a true "car sales man" , it was straight from a script, word by word! Then without test driving the car we decided to go in and talk numbers (since we already had a Mazda6 in the past). He got some information from us (basic driver's license info, nothing to check Credit with) and came back and told us we need to put down $10,000 per his manager on a $25,000 car! My family and were actually pretty shocked and offended by this ridiculous offer! Meanwhile i was talking to Huntington Beach Mazda dealership, i had told them what we were looking for and the price, they told me they could meet our needs and we should go there. We told Carl about the deal at Huntington Beach and he said "they can't give you that price but I'll run it by my manager" he came back and told us "sorry we can't do that (even thiugh earlier he told us that they are the only dealer in OC who will match the offers made by other dealerships!) and they are lying to you just to get you in, if that's the price they are offering you just tell them to fax it to us but they probably won't because they can't give you such deal" so we got up to leave and as were we were leaving he said " let me know how it goes because i would be interested in knowing how they made you that kind of deal" by that time I was very annoyed by their horrible service and told him " i'll just bring the car over tomorrow to show up how" we went to the Huntington Beach Mazda Dealership and got the best price on the car and lots of incentives and the exact payments and amazing customer service as we deserved! These people should just close their doors for good! Just an aweful experience! More

Everyone hates to shop for cars. Ok, most everyone hates shopping for cars. The sales people, the push, the going back and forth, and then you have to hear another pitch from the Finance guys after you get shopping for cars. The sales people, the push, the going back and forth, and then you have to hear another pitch from the Finance guys after you get past the salesmen. My experience with Tuttle Click Mazda of Irvine couldn't have been more of the opposite. I dread buying a car, I mean I hate it. If my past experiences would have been anything like my time at this dealership I would be excited to buy a car. First off, Brian (our salesman) couldn't have been more helpful. The first time we visited the lot we were there just for information and a quick test drive. He understood and didn't pressure us one bit to go inside and make a deal happen. Now I know this might not play well with management but I'll tell you it meant the world to me and my wife. Brian stayed in touch over the next couple of months, yes months, while we did our research and he answered every question we had. He priced options and models and didn't push one bit. After all of our research we settled on the Mazda CX-9. Now the hard part, haggling over the price right? Nope, Brian gave us a price and applicable discounts without even asking. We priced other dealerships and his was right in line. We poured through KBB, Edmunds, and Cars.com looking for the fair price. Brian’s was right there. No pushing or prodding, we didn’t feel like we were getting the short end of the stick. So we made the deal and were so excited to drive off in our new car. But wait; now we had to deal with the Finance Manager. Well if the salesman didn’t push the extras and try to gouge us then surely the F&I will right? This couldn’t be further from the truth. Nick was fantastic. Now don’t tell his bosses because I want him to keep his job, but he actually told us that we didn’t need a few of the extras they are supposed to push like the alarm and insurance. Wow, he actually refused to even give us the pitch. I couldn’t believe it. Now he did make the pitch for the maintenance and warranty extras, he does have a job to do, and to be honest they were packages I was looking into buying anyway so I was happy to sit there and listen. He even showed us the rate sheet to look over. He respected our decision to not get the highest package and he made us a great deal on the two packages we wanted, so we took it and ran. We were in and out of the dealership in about an hour and a half. No dealership fees or hidden costs in there at all. I couldn’t have been more surprised by this experience. If this had been my first time buying a car I would have thought this is always the car buying experience and wondered why everyone complains so much about it. But I know the truth all too well, that this experience is not the industry norm. Tuttle-Click obviously takes pride in how they select and train their personnel and it shows. I highly recommend this dealership. Brain even asked us to come back in a few weeks for a free fill up and car wash. Of course we took him up on his offer and it wasn’t a joke. We didn’t spend a dime. Keep in mind this was after we bought the car and gave him a review after getting a call from Tuttle-Click. He had neither obligation nor any benefit to gain from giving us this kind of treatment. Now that’s customer service. The dealership was nice and clean; I hear they’re upgrading the facility. The lot stock full of cars. I know that we only dealt directly with two people but we briefly interacted with a couple of others and they all seemed very courteous and professional. I’m not saying they’re perfect and that everyone is going to have my experience but they are one of the highest rated dealership chains in Arizona and Southern California and I know firsthand why. Our thanks to Tuttle-Click Mazda in Irvine for all of your help. You’ve satisfied another customer and exceeded their expectations. Will we be back? You bet. More

They never called back when they said they would, but they were very friendly when I called them on the phone and did a really good job on my car. they were very friendly when I called them on the phone and did a really good job on my car. More