Tuttle Click Mazda

Everyone hates to shop for cars. Ok, most everyone hates shopping for cars. The sales people, the push, the going back and forth, and then you have to hear another pitch from the Finance guys after you get shopping for cars. The sales people, the push, the going back and forth, and then you have to hear another pitch from the Finance guys after you get past the salesmen. My experience with Tuttle Click Mazda of Irvine couldn't have been more of the opposite. I dread buying a car, I mean I hate it. If my past experiences would have been anything like my time at this dealership I would be excited to buy a car. First off, Brian (our salesman) couldn't have been more helpful. The first time we visited the lot we were there just for information and a quick test drive. He understood and didn't pressure us one bit to go inside and make a deal happen. Now I know this might not play well with management but I'll tell you it meant the world to me and my wife. Brian stayed in touch over the next couple of months, yes months, while we did our research and he answered every question we had. He priced options and models and didn't push one bit. After all of our research we settled on the Mazda CX-9. Now the hard part, haggling over the price right? Nope, Brian gave us a price and applicable discounts without even asking. We priced other dealerships and his was right in line. We poured through KBB, Edmunds, and Cars.com looking for the fair price. Brian’s was right there. No pushing or prodding, we didn’t feel like we were getting the short end of the stick. So we made the deal and were so excited to drive off in our new car. But wait; now we had to deal with the Finance Manager. Well if the salesman didn’t push the extras and try to gouge us then surely the F&I will right? This couldn’t be further from the truth. Nick was fantastic. Now don’t tell his bosses because I want him to keep his job, but he actually told us that we didn’t need a few of the extras they are supposed to push like the alarm and insurance. Wow, he actually refused to even give us the pitch. I couldn’t believe it. Now he did make the pitch for the maintenance and warranty extras, he does have a job to do, and to be honest they were packages I was looking into buying anyway so I was happy to sit there and listen. He even showed us the rate sheet to look over. He respected our decision to not get the highest package and he made us a great deal on the two packages we wanted, so we took it and ran. We were in and out of the dealership in about an hour and a half. No dealership fees or hidden costs in there at all. I couldn’t have been more surprised by this experience. If this had been my first time buying a car I would have thought this is always the car buying experience and wondered why everyone complains so much about it. But I know the truth all too well, that this experience is not the industry norm. Tuttle-Click obviously takes pride in how they select and train their personnel and it shows. I highly recommend this dealership. Brain even asked us to come back in a few weeks for a free fill up and car wash. Of course we took him up on his offer and it wasn’t a joke. We didn’t spend a dime. Keep in mind this was after we bought the car and gave him a review after getting a call from Tuttle-Click. He had neither obligation nor any benefit to gain from giving us this kind of treatment. Now that’s customer service. The dealership was nice and clean; I hear they’re upgrading the facility. The lot stock full of cars. I know that we only dealt directly with two people but we briefly interacted with a couple of others and they all seemed very courteous and professional. I’m not saying they’re perfect and that everyone is going to have my experience but they are one of the highest rated dealership chains in Arizona and Southern California and I know firsthand why. Our thanks to Tuttle-Click Mazda in Irvine for all of your help. You’ve satisfied another customer and exceeded their expectations. Will we be back? You bet. More

They never called back when they said they would, but they were very friendly when I called them on the phone and did a really good job on my car. they were very friendly when I called them on the phone and did a really good job on my car. More