Twin City Auto Center

CX-5 Caught Fire! Horrible Safety & Service This dealership absolutely does not care about the their customers at all! Safety is of no concern to their service department! And if your a woman yo This dealership absolutely does not care about the their customers at all! Safety is of no concern to their service department! And if your a woman your are considered stupid! I bought a 2014 brand new CX-5 from them - it caught fire as I was driving down the road! I had flames coming from under the steering column up my legs! I had taken the car in 6 months prior to the dealer due to a burning smell, I assumed came from the seat heaters because I smelled it only when I turned them on- service said it was fine. The fire was determined to be from the seat heaters installed incorrectly and burnt my entire wiring harness to the car. I had photos of the harness and connection box that was burnt and melted. Service manager, Brian told me they replaced 1 wire and to pick it up. After arguing on the phone with him that it was more than 1 wire- I had to go to the dealership and spoke to GM Riley Trapp showing him the photos and both Mr. Trapp and Service Mgr. Brian seemed shocked that I had the photos. Service Manager Brian insisted he looked at the car and didn't see the damage. I saw the damage- why wouldn't service right? Because he never checked it like he said he did and was going to send me out the door with a burnt up wiring harness with my children in the car! GM Riley Trapp never returned to the service area as promised while the car was looked at as he was busy selling or checking cars on the lot! I've not heard from him yet! After over a month of my car in service to replace the harness at the dealership - Service Mgr. Brian tells me the car is ready- again still not fixed and he never checked the controls to see if they all worked after telling me he did. The AC and heater were not functioning- AFTER A MONTH! Give me a break! 3 times the car was not fixed and my children and my safety were of no concern to them at all. The lights to the gear shift area are still not working! So now I have a botched wiring job from a dealership that DOES NOT CARE and a car payment for a car I cannot trust. I have left messages to the GM Riley Trapp on 2 occasions and never received a call- never followed up and never cared about any of it. I have never been treated as bad as I have with this whole ordeal. As if it weren't bad enough that the car caught fire, but to have the dealership you bought it from treat you like crap is unreal! They just tried to sweep it all under the rug and push me out the door with an unsafe "fix" job! I would NEVER buy anything from these people and would NEVER let them work on a lawnmower much less my car! Beware of this dealership- they do not care about you!!!!! More

Best purchase I ever had! I recently bought a car from Steve at Twin City Mazda. I have been around the car business for 20yrs. I recently sold a small car lot in South Carolin I recently bought a car from Steve at Twin City Mazda. I have been around the car business for 20yrs. I recently sold a small car lot in South Carolina. When I moved back to Knoxville and needed a car, I called Twin City Mazda because I knew their reputation to be fair and honest. I was pleasantly surprised at how knowledgeable Steve was and how well I was treated. Riley Trapp, the general manager, even took time to thank me for my purchase. The finance department was fast and after I finally made a decision, got me out of there in no time. I ended up getting a great deal and if I ever buy another car in Knoxville, the guys at Twin City will be the only dealer I call. I highly recommend calling Steve Shelton at Twin City if you are looking to buy a car. More