Two Rivers Ford

News cars Abe Khan great person bought two cars from him wouldn't go anywhere else. Love two rivers ford I tell everyone about the Ford dealer ship Abe Khan great person bought two cars from him wouldn't go anywhere else. Love two rivers ford I tell everyone about the Ford dealer ship More

Two Rivers Ford - “The Worst” Oil Change Service I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Re I took a 2014 Ford Explorer in on 5/28/19 for their “The Works” oil change service. I picked up the vehicle, drove home, and parked in my garage. Reviewing over the invoice and all the vehicle checks performed I noticed they used the wrong oil for my engine, 5w20 instead of 5w30. I call the service department about this and they say they hit the wrong button on the invoice and they are sure they put in 5w30. That is Issue #1, well the next day I move the vehicle out of the garage and notice there are multiple oil drips in my garage floor. I then look under the vehicle and there is oil dripping from the oil filter, oil pan, and skid plate/splash guard (i have pictures). This is Issue #2 and I was under the vehicle the day before service and none of this was present. I take it back to Two Rivers and they deflect with statements like “it’s a 100k mile vehicle” and “I saw some rust under there last time” which I’m aware of and had no relevance to the oil change issue at hand. They then check and find that their tech had dumped a lot of oil from the filter change into the skid plate/splash guard and did not clean it up. Driving home caused wind to hit it and throw the oil all over everything under the vehicle. They cleaned it up, changed oil with correct oil, offered apology over the phone, but no refund was offered for my time wasted via calls and visits over 2 days. I pick the vehicle up and ask the clerk for a refund, she checks with manager and a refund is given. I ask the clerk if a manager would like to discuss this issue with me and I get a “No we’re ok” as a response. This is why this review exists. I was respectful and kept my cool with them throughout this experience. Original Invoice: 636785 Cleanup Mess Invoice: 636980 More

Genuine John was thorough and genuinely interested that we find the right vehicle. Made sure we received the best price, turned us over to Reggie in financing John was thorough and genuinely interested that we find the right vehicle. Made sure we received the best price, turned us over to Reggie in financing, and away we went. John even spent time with us to make sure we were familiar with the bells and whistles of our new Escape. More

Abe is a great man Abe is always a pleasure to work with. He always wants to help in any way he can. He remembers his customers and values them. Abe is always a pleasure to work with. He always wants to help in any way he can. He remembers his customers and values them. More

Not a better place to buy a vehicle Worked with a lot of dealerships and Two Rivers Ford is in a league of its own. Especially when it comes to the staff. If your going to buy ask for To Worked with a lot of dealerships and Two Rivers Ford is in a league of its own. Especially when it comes to the staff. If your going to buy ask for Tom Phillips as he is the reason I went back for our second vehicle at Two Rivers. In fact he came in on his day off to help me out. Also give a big high five to Ken in finance ! More

Excellent service and friendly people. The people at Two Rivers Ford are always friendly and courteous. Since moving to TN in 2012, I’ve always dealt with this Dealorship and have never ha The people at Two Rivers Ford are always friendly and courteous. Since moving to TN in 2012, I’ve always dealt with this Dealorship and have never had a bad experience. More

Great experience Worked with Kevin at Two Rivers Ford. It was a great experience and they delivered on everything they promised. Car buying and be somewhat painful at Worked with Kevin at Two Rivers Ford. It was a great experience and they delivered on everything they promised. Car buying and be somewhat painful at times but this was a smooth process. Just wish all dealers would come up with a quicker process of negotiating. More

Tom Phillips is the best sales guy to work with. Was very impressed with Tom Phillips my sales guy. I always dreed when it is time to by a new car, however this time was different. Tom did not app Was very impressed with Tom Phillips my sales guy. I always dreed when it is time to by a new car, however this time was different. Tom did not apply any pressure, he let me take my time and choose the right vehicle for me. I thank you Tom and Two Rivers Ford . Very happy with my choice. More

Professional, prompt service, easy purchase I’ve bought a lot of cars in my lifetime,But this was probably the easiest purchase ever. Sonny Formato was very professional and handled every detail I’ve bought a lot of cars in my lifetime,But this was probably the easiest purchase ever. Sonny Formato was very professional and handled every detail with a sense of urgency.Their service is over the top. I purchased this vehicle over the phone, Sonny came to the airport to pick me up and I was out of the dealership And on my way within an hour! Great service !!! More

Easiest trade I've done in a long time. Working Monday - Friday is tough when trying to buy a new car/truck. I called Two Rivers after looking online at a truck that was everything that I wa Working Monday - Friday is tough when trying to buy a new car/truck. I called Two Rivers after looking online at a truck that was everything that I was looking for. The receptionist passed the call through to Gary and after a few minutes, he was able to confirm the truck I was looking at online was available. Most of our transaction was done on the telephone throughout the day, so when I was happy with the results I went in to do a test drive and sign the papers. Easy as can be. I was happy with what they offered me for my trade-in, and happy with the price of the truck I bought. More