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Two Rivers Ford - Service Center

4.6

28 Lifetime Service Reviews

76 Belinda Pkwy, Mt Juliet, Tennessee 37122

28 Reviews of Two Rivers Ford Inc - Service Center

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October 28, 2018

"Excellent service from service department "

- bradwagoner

Service after the sale is most important. I continue to buy my fords from two rivers and folks like Steve Hess in the service department go the extra mile!

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Recommend Dealer
Yes
Employees Worked With
Steve, Hess
Oct 31, 2018 -

Two Rivers Ford responded

Thanks so much for the great review. We'll make sure to pass along the compliment to Steve!

October 18, 2018

"Love the 1st come 1st service."

- Harleyman

We are OTR team truck drivers so it is not easy to make and keep appts. Love THE GREAT 1st come service. Excellent job done!!! THX for taking care of my F350.

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Recommend Dealer
Yes
Employees Worked With
All the service staff and techs.
Nov 08, 2018 -

Two Rivers Ford responded

Thanks for the great review! We truly appreciate hearing such positive feedback.

October 10, 2018

"Service and Warranty work on two vehicles "

- PA4378

Steven Hess did a great job on helping with my 2017 F-150 lariat (spare key fob and lazer key made) as well as a recall. Also with our 2017 Ford Explorer getting warranty work done on a mirror. Very easy and quick service. This was great not having added stress as we are planning our wedding thats one month away now. Thanks

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Recommend Dealer
Yes
Employees Worked With
Steven Hess
Oct 17, 2018 -

Two Rivers Ford responded

Congrats on your impending Nuptuals! There’s nothing better than true love and Ford trucks! 😁And thanks so much for the kind words. We’ll be sure to pass along the compliment to Steve.

October 02, 2018

"The Best Service"

- TNYank

The service department goes above and beyond. Not only is Steve Hess knowledgeable about our vehicles and wants to make sure we are satisfied, but he puts it into action when we asked for a ride to a restaurant nearby while our vehicle was being serviced. That is satisfaction. And I trust our truck is well maintained by the technicians. Even the cashier is friendly and helpful. Great job! Great dealership!

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Recommend Dealer
Yes
Employees Worked With
Steve Hess
Oct 16, 2018 -

Two Rivers Ford responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

August 13, 2018

"Two Rivers Ford Loves & Respects Their Customers"

- BarbLadner

I always feel funny leaving reviews for Two Rivers Ford in Mount Juliet because they are so repetitive. Chris runs a stupendous service department. Chuck - my Advisor - greats me by name every time I come in and they always do everything to perfection. We relocated from the Chicago Area and so we didn't even buy our Explorer from Two Rivers. Makes no difference - they treat us BETTER than family!

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Recommend Dealer
Yes
Employees Worked With
Chris & Chuck in Service
Aug 23, 2018 -

Two Rivers Ford responded

Hello Barb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Two Rivers Ford. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 05, 2018

"Service Work"

- pamela1952

I always have excellent service. I usually deal with Chuck who is very knowledgeable and has me in and out in no time. I love to come here.

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Recommend Dealer
Yes
Employees Worked With
Chuck
Jul 16, 2018 -

Two Rivers Ford responded

Thanks for the great review Pamela. We always strive for excellence, and we greatly appreciate when our efforts are recognized. We'll be sure to pass along the compliment to Chuck.

May 31, 2018

"Excellence"

- retired

Jeff, service advisor, was polite and courteous. He understood my service needs and advised me on how they would be handled. The work was done in less time then estimated and checkout was fast.

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Recommend Dealer
Yes
Employees Worked With
Jeff. service advisor
Jun 11, 2018 -

Two Rivers Ford responded

We really appreciate you taking the time to leave us feedback on your visit! At Two Rivers Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 10, 2018

"Quick service and resolution"

- rksmerk

My battery was failing and I called around for different prices and Two Rivers Ford was, by far, cheaper. They replaced my battery, took the old one, cleaned up the terminals, and had me out the door in 30 minutes (I was expected several hours and a much higher cost). Very happy.

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Recommend Dealer
Yes
Employees Worked With
The experience was so fast I didn't even remember their names.
May 17, 2018 -

Two Rivers Ford responded

Thanks so much for taking the time to review us. We feel like our success over the last 35 years is because we have honest prices, and friendly service. Thanks for validating our efforts. We appreciate you, and are so glad we could help out.

April 14, 2018

"Service Repair"

- ggmgaines

We have been using Two Rivers Ford Mt. Juliet for 4 years and Charles has always taken great care of us. My engine light came on and I took it in and also got an oil change. Charles took great care of us and worked with us on the time. We have a special needs child and depend on the high quality of service maintenance on our vehicle and the time it takes to be repaired. Charles is a great person to interact with and will always take care of you. You won't find better service than with Charles to fix your vehicle. Thank you Charles for another great service and experience at Two Rivers Ford MJ, TN Sincerely, The Gaines Family

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Recommend Dealer
Yes
Employees Worked With
Charles
April 05, 2018

"Professional, courteous, and prompt!"

- K218

After another local dealership dropped the ball on a service appointment, Two Rivers saved the day! I needed to buy a 2nd key and have it programmed. Two Rivers got me in right away, had the job done in about 20 minutes, and I paid less than I would have at the other dealership! Everybody I encountered here was friendly, knowledgeable, and provided a great customer service experience. I will be driving past other Ford dealers and going out of my way to have my car serviced at Two Rivers Ford going forward!

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Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
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