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Two Rivers Ford - Service Center

4.3

24 Lifetime Service Reviews

76 Belinda Pkwy, Mt Juliet, Tennessee 37122

24 Reviews of Two Rivers Ford Inc - Service Center

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August 13, 2018

"Two Rivers Ford Loves & Respects Their Customers"

- BarbLadner

I always feel funny leaving reviews for Two Rivers Ford in Mount Juliet because they are so repetitive. Chris runs a stupendous service department. Chuck - my Advisor - greats me by name every time I come in and they always do everything to perfection. We relocated from the Chicago Area and so we didn't even buy our Explorer from Two Rivers. Makes no difference - they treat us BETTER than family!

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Recommend Dealer
Yes
Employees Worked With
Chris & Chuck in Service
Aug 23, 2018 -

Two Rivers Ford responded

Hello Barb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Two Rivers Ford. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

July 05, 2018

"Service Work"

- pamela1952

I always have excellent service. I usually deal with Chuck who is very knowledgeable and has me in and out in no time. I love to come here.

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Recommend Dealer
Yes
Employees Worked With
Chuck
Jul 16, 2018 -

Two Rivers Ford responded

Thanks for the great review Pamela. We always strive for excellence, and we greatly appreciate when our efforts are recognized. We'll be sure to pass along the compliment to Chuck.

May 31, 2018

"Excellence"

- retired

Jeff, service advisor, was polite and courteous. He understood my service needs and advised me on how they would be handled. The work was done in less time then estimated and checkout was fast.

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Recommend Dealer
Yes
Employees Worked With
Jeff. service advisor
Jun 11, 2018 -

Two Rivers Ford responded

We really appreciate you taking the time to leave us feedback on your visit! At Two Rivers Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

May 10, 2018

"Quick service and resolution"

- rksmerk

My battery was failing and I called around for different prices and Two Rivers Ford was, by far, cheaper. They replaced my battery, took the old one, cleaned up the terminals, and had me out the door in 30 minutes (I was expected several hours and a much higher cost). Very happy.

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Yes
Employees Worked With
The experience was so fast I didn't even remember their names.
May 17, 2018 -

Two Rivers Ford responded

Thanks so much for taking the time to review us. We feel like our success over the last 35 years is because we have honest prices, and friendly service. Thanks for validating our efforts. We appreciate you, and are so glad we could help out.

April 14, 2018

"Service Repair"

- ggmgaines

We have been using Two Rivers Ford Mt. Juliet for 4 years and Charles has always taken great care of us. My engine light came on and I took it in and also got an oil change. Charles took great care of us and worked with us on the time. We have a special needs child and depend on the high quality of service maintenance on our vehicle and the time it takes to be repaired. Charles is a great person to interact with and will always take care of you. You won't find better service than with Charles to fix your vehicle. Thank you Charles for another great service and experience at Two Rivers Ford MJ, TN Sincerely, The Gaines Family

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Recommend Dealer
Yes
Employees Worked With
Charles
April 05, 2018

"Professional, courteous, and prompt!"

- K218

After another local dealership dropped the ball on a service appointment, Two Rivers saved the day! I needed to buy a 2nd key and have it programmed. Two Rivers got me in right away, had the job done in about 20 minutes, and I paid less than I would have at the other dealership! Everybody I encountered here was friendly, knowledgeable, and provided a great customer service experience. I will be driving past other Ford dealers and going out of my way to have my car serviced at Two Rivers Ford going forward!

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Recommend Dealer
Yes
Employees Worked With
Chuck Shelton
February 11, 2018

"Highly Recommend"

- lcmckvl

I bought a slightly used Ford Fusion Titanium in 2014 from Tom Phillips and from the time I purchased it I have been totally taken care of. The buying experience was pleasant, not pressured at all which was a great relief and after I purchased the car Mr. Phillips took all the time I needed to help me get familiar with the car. He also encouraged me to stop by anytime if I had any other questions or concerns. I actually live about 75 miles away but still take my car back for its oil changes and checkups. I have had a few questions, this latest being about how my phone and the car were not working together, and Mr. Phillips has never made me feel inadequate for asking them and has always given me the help that I needed. He is very friendly and helpful and represents Two Rivers Ford in the best possible way.

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Recommend Dealer
Yes
Employees Worked With
Tom Phillips
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 08, 2018

"Car repair"

- Garold Miller

Had an engine alert on way to Nashville Saturday morning. As I would need the car several times that weekend, called to see if service was open on Saturday. Confirmed that it was and immediately took car to service. Was told there was no service tech for Hybrids but they would still check it out. Later informed fault was found and part was on its way from Nashville. I was done in a little over 2 hours and was told it may be longer than 3 hours. All was good. When I left, one signal light only worked intermittently. I thought maybe something got bumped in service. Took car back and they found a bad bulb in signal light and fixed it Very good service! Garold Miller

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Recommend Dealer
Yes
Employees Worked With
Charles Moyer
February 01, 2018

"Good friendly service"

- Ziggy22

Staff is very good in service area. Have me a time to service vehicle and it was finished as promised. Have been using them for service for 4 years and always had good service.

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Yes
Employees Worked With
Stephen Hess
January 28, 2018

"Excellent Service. 100% Satisfied"

- ccctown

I purchased my Ford Explorer in 2015. Kevin Collins was the salesman that assisted me. I went to Crown Ford First and I was not satisfied with their service, when I was attempting to purchase a vehicle. I went to Two Rivers Ford the same day I saw the vehicle I wanted and drove it home the same day. It was definitely worth the drive from Nashville. I only take my vehicle to Two Rivers Ford for service. Signed. Completely Satisfied Customer

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Recommend Dealer
Yes
Employees Worked With
Kevin Collins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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