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Two Rivers Ford
Mt Juliet, TN
897 Reviews
John Barker's Two Rivers Ford is locally owned and has been proudly serving Middle Tennessee and the South since 1983. We're one of the top 40 Ford Dealers in the Nation, and we sell all our new, non-specialty Fords at invoice, which means we have the best prices around. We also have a non-commissioned sales team that offers a no-pressure, transparent buying experience. We have a huge selection of certified pre-owned vehicles, and we have a Commercial Vehicle Division for your work truck needs. And when it comes to service, we offer in-dealership service, mobile service, plus pick-up-and-delivery. There's a reason we're the South's Most Trusted Ford dealer. We'd love the opportunity to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 897 reviews
March 12, 2016
Very Happy & Satisfied Customer From the moment I was greeted by Glen West & Dean Bowers and I looked them both in the eyes, I knew they were there to assist me. After some small tal From the moment I was greeted by Glen West & Dean Bowers and I looked them both in the eyes, I knew they were there to assist me. After some small talk, Dean asked me "What type of vehicle are you here to see?" With my reply of Ford Edge - Used he politely said Glen is your man. That made an impression on me, I didn't feel like I was being watched by vultures. In my opinion Dean resembled Humility and that isn't seen often at auto dealerships. Glen asked me a few more specifics and off we went to take a closer look. I narrowed my choices down to 2 vehicles and then explained that my wife was shopping across the way and I would be back a little later. Glen said, "Sounds Great, If I'm not out front just asked that someone locate me." Shook my hand and Off I went. Upon return my wife and I headed to the 2 per-selected vehicles and complete our own review and single choices to one. I then headed for the building and was met by Glen who had keys in hand. Explained we only needed one and he said "Great". We walked back up to vehicle where I stepped back and Glen then politely and with knowledge presented the vehicles features to my wife. She appreciated Glen's Kindness and Knowledge of the vehicle. We took a Test Drive and upon the completion told Glen we wanted to think it over. Sounds Great and Thank You for stopping. Next day we called Glen presented an Offer. Within 5 mins he was back in touch with Approval. My wife completed the Credit Application on line, Called Glen back to confirm receipt "All is Great". By the time we arrived at dealership all paperwork was complete, vehicle cleaned and full tank of gas. Shortly into the Finance Office to review & sign documents. Out the door in 1 hour. AMAZING !!! Signed, Very Happy & Satisfied Customer aka Shane & Margaret Ward More
by Happy/Satisfied Customer
Employees Worked With
Glen West & Dean Bowers
March 11, 2016
Friendly dealership The salesman was very knowledgeable about the car and knew the answers to all my questions. He was and continues to be very helpful anytime I need it. The salesman was very knowledgeable about the car and knew the answers to all my questions. He was and continues to be very helpful anytime I need it. More
by Jeff
Employees Worked With
Brent Jordan
March 08, 2016
Amazingly positive car buying experience! I had been searching for a 2016 F250 Lariat, 6.2L gas with specific features. Local dealers (Springfield, IL) could not find one. Through USAA Car Buy I had been searching for a 2016 F250 Lariat, 6.2L gas with specific features. Local dealers (Springfield, IL) could not find one. Through USAA Car Buying Service, I was connected to a dealer in MO that found the truck I wanted. I drove down on Friday (98 miles one way) in my trade vehicle to work the deal. They low-balled my trade big time. Unwilling to compromise. Frustrated and irked, I drove home thinking this was not going to happen. Well, Google is your friend. Having the trucks VIN, I found that it was at Two Rivers Ford. Saturday morning I called TRF, spoke with John Qualkinbush, VERY nice and pleasant to talk with. Has that easy mid-south drawl and brotherly/fatherly manner. Sent him info on my trade and a couple of photos. Short time later he called back with an offer that was $2550 above the offer from the MO dealer. We discussed incentives, other numbers and quickly came to a deal I could be happy about. Monday morning I left the house at 4am and drove the 6 hours to Two Rivers Ford. Truck was ready, they evaluated my trade and all the numbers were exactly as we had discussed over the phone. No games, no him-haw. I already had my financing arranged through USAA and they have worked with USAA finance before so it was easy, painless and the best car buying experience I have ever had. I'm 54 years old so this is not my first rodeo in car buying, but it was, by far, the best. Kenny Fitzpatrick handled the signing and paperwork and it was also a great experience. Thank you John Q for an outstanding experience in working this deal and getting me my dream truck with no hassles. I would gladly drive 6 hours to Two Rivers Ford and John Q for another vehicle purchase. More
by Lost Trail
March 06, 2016
came in for service and left with the truck I'd been wanting We had purchased a Ford Edge from Two Rivers Ford a couple of years ago and had brought it in for service, as we waited on our service to be completed We had purchased a Ford Edge from Two Rivers Ford a couple of years ago and had brought it in for service, as we waited on our service to be completed, Kevin Collins came over to greet us, and offered us some coffee as it was a cold January day, I told Kevin that I was wanting a truck but didn't see anything that caught my eye, in my price range, he told me that they had taken a truck in on trade that might work for me. Kevin really worked hard on a deal that we could all feel good about, and I'm very pleased with my F-250 Super Duty Crew Cab. My wife gave Kevin a list of options she wanted on her next vehicle as we were leaving. One month later Kevin helped us purchase our third vehicle from Two Rivers Ford. We have had a great experience trading with the people at Two Rivers Ford. The sales people know there inventory very well. The service dept does great work and are very prompt. Even the finance people are easy to work with and there's never been any kind of pressure from anyone. As long as Kevin is selling cars and trucks at Two Rivers we'll be buying are vehicles here! Thanks Kevin! Best Regards, Tony and Michelle Blossom More
by Tony61
Employees Worked With
Reggie Hardiman, Kenny Fitzpatrick , Kevin Collins
March 01, 2016
Footman We had to find a vehicle compatible for a recoverable back injury my wife had and the seat in the car we had was excruciating. Problem was we had just We had to find a vehicle compatible for a recoverable back injury my wife had and the seat in the car we had was excruciating. Problem was we had just bought a new Explorer in November 2015 and didn't think we could do anything about it. John Q had taken such care of us in November I went to talk to him. He listened with compassion and just said bring it in and lets see what we can do. After an extensive series of test drives she finally found the right vehicle and two days later the pain has declined greatly and the healing is underway. John Q did not push, listened intently to every detail to determine the best solution as he brought car after car until the right one was found. Hats off to you John Q, you are our personal sales expert. Followed through with Reggie making it an excellent experience with a class of humor. More
by JGF
February 27, 2016
Great Experience at Two Rivers! Found a truck online at Two Rivers that I was interested in and it was actually on their lot....unlike a couple of other middle-TN Ford dealers I had Found a truck online at Two Rivers that I was interested in and it was actually on their lot....unlike a couple of other middle-TN Ford dealers I had contacted. Great, friendly staff at Two Rivers and I would definitely recommend these guys to friends and family. Kevin and Mark were great to work with and were very patient with me through the whole process. They even stayed late for me on a Friday night! Thanks guys! More
by BrentRoberts
Employees Worked With
Mark Seifert and Reggie Hardiman, Kevin Collins
February 26, 2016
Wonderful staff! Kevin Collins was wonderful! I live 3 hours from dealership. I found the car of my dreams and I Kevin stayed in constant contact with me throughout Kevin Collins was wonderful! I live 3 hours from dealership. I found the car of my dreams and I Kevin stayed in constant contact with me throughout the buying process. He even DELIVERED my car to me! Could not have asked for a better experience! Also, thanks to Kenny in the finance department for all of his help. Love my 2016 Ford Escape Titanium! More
by ShilohNana
Employees Worked With
Kenny, Kevin Collins
February 20, 2016
this dealership rocks ! I found the escape online with the options I wanted,after visiting six other dealerships.two rivers ford not only had the escape in stock,but they had I found the escape online with the options I wanted,after visiting six other dealerships.two rivers ford not only had the escape in stock,but they had the best price as well. Glen West and Brent Jordan made the buying experience very easy. I live two hours from the dealership and they even drove the escape to my house. even if you live far away its worth it to go see these guys. More
by newfordowner
Employees Worked With
Glen West, Brent Jordan
February 18, 2016
superior service From drive in to drive out a hassle free experience. My primary motivator in choosing this dealer is their outstanding salesman, Lonnie Fox. He is one From drive in to drive out a hassle free experience. My primary motivator in choosing this dealer is their outstanding salesman, Lonnie Fox. He is one of the most knowledgeable and honest man I have had the pleasure of dealing with. I also give high marks to Tom Phillips, who sold me a truck previously. The men who get the vehicle ready for delivery deserve high praise. There was only a short delay on getting the SUV cleaned up, and they were given no advanced notice. One thing I noticed when the man brought Lonnie the key was that Lonnie went out of his way to thank the man. Good experience all the way around. More
by the wanderer
Employees Worked With
Lonnie Fox
February 17, 2016
Vehicle Purchase Located vehicle online. Made the deal on the phone and traded my vehicle. The salesman (Lonnie Fox) waited several hours past his shift for me to arri Located vehicle online. Made the deal on the phone and traded my vehicle. The salesman (Lonnie Fox) waited several hours past his shift for me to arrive. All the paperwork was ready. It was a pleasant experience. I highly recommend Lonnie and Two Rivers Ford. More
by TNRZR
Employees Worked With
Lonnie Fox
