Two Rivers Ford

Perfection First off, Just want to say Stuart Floyd is awesome! From helping us online to the sales transaction, it was seamless and honestly I was speechless. First off, Just want to say Stuart Floyd is awesome! From helping us online to the sales transaction, it was seamless and honestly I was speechless. He made the entire truck buying experience very simple, easy to understand, and made us feel like family. I have to say I used to dread going on car lots and talking to salespeople who treat you like a number or "prescreen" your financial credentials before you even test drive to see if your worth the effort. Not any more, from the service staff, management, other salespeople, etc they all were very nice and helpful. Stuart asked us questions and made sure we got exactly what we were looking for. He was very knowledgeable with the electronics and how tos for the vehicle and even showed me things we could do with my 2015 Ford Explorer I didn't even buy from him! If was definitely worth the drive up and they have a huge selection that he was very willing to show us and take the time with us we needed to make our selection. Perfection!! More

3rd time happy customers. This is the 3rd vehicle we purchased from Tom Phillips via Two Rivers Ford. Tom is a laid back easy going friendly person who knows how to get it don This is the 3rd vehicle we purchased from Tom Phillips via Two Rivers Ford. Tom is a laid back easy going friendly person who knows how to get it done. We will ALWAYS buy from Tom. If you want a personalized experience, then you would be smart to buy from Tom Phillips too. More

AMAZING! My husband and I came by on a Sunday afternoon to look and get prices. Frank Snipes showed us around and was SO helpful. We did not feel pressure or My husband and I came by on a Sunday afternoon to look and get prices. Frank Snipes showed us around and was SO helpful. We did not feel pressure or uncomfortable at all. He was nice enough to answer every question and made sure we were completely comfortable with our decision. He also went to great lengths to find the perfect car for us! We will definitely be recommending him to friends and family. More

2015 mustang, from unsure to thank you! The service was outstanding,laid back staff and comfortable surroundings. Had bee to 2 other dealerships, and had left very unhappy . Here at two riv The service was outstanding,laid back staff and comfortable surroundings. Had bee to 2 other dealerships, and had left very unhappy . Here at two rivers, the car was about $2500.00 cheaper, and the team was nice, patient and answered all my crazy questions with a genuine smile. I kept hearing we can help, even with a bankruptcy. The Apr was low and I left so happy. The difference between two rivers and a few others was the reason I bought today.. and will send others to get the good service and respect needed at such a fun, yet little stressful car buying experience. Even after the sale ,my sales rep. Spent over an hour , showing me the features And how they work. Again, a thanks to you all. More

Outstanding! Will definitely be a repeat customer. I recently had a terrible experience at a Ford dealership in Springfield. I almost gave up on Ford and was ready to right the entire company off. I I recently had a terrible experience at a Ford dealership in Springfield. I almost gave up on Ford and was ready to right the entire company off. I thought however to give Ford another shot as I really had my eye on an Explorer to tow behind my motorhome. I went to Two Rivers and my confidence in Ford has been restored. Not only will I continue to do business here but would highly recommend these folks to both my family and friends! Frank was diligent in working to get the deal done in a fair manner and even followed the sale up with a friendly phone call to ensure all was well. Joel was thorough, friendly and professional with the paperwork. Thanks very much and good job guys. You just won a customer back to Ford. MD More

Unbelievable Everyone I dealt with was incredibly nice. I truly felt the whole time that they were trying to find me the best car for ME no matter where it was or Everyone I dealt with was incredibly nice. I truly felt the whole time that they were trying to find me the best car for ME no matter where it was or what was. Every salesmen truly beat every stereotype of a salesman and truly wanted to be a friend. If you are anywhere in the state of TN and wanting a ford you need to check out Two Rivers Ford. More

The Greatest Experience I Have Ever Had If you live in the State of TN, and are looking to buy a new Ford Vehicle and you do not go to Two Rivers Ford, there is something wrong with you. I r If you live in the State of TN, and are looking to buy a new Ford Vehicle and you do not go to Two Rivers Ford, there is something wrong with you. I recently moved here from Detroit MI and my leased vehicle that I got in Michigan was due and I had to act fast. Ford of Franklin was the first place I checked out and it was absolute garbage. Tacky sales guys, hour long waits to get answers to simple questions. Their pricing also sucks. Words cannot explain the frustration I went through at Ford dealership in Franklin. I was getting run around and screwed, not only financially with the deal I was offered, but with my time. I spent two days at Ford of Franklin with ZERO results. Thank God I found Frank Snipes and Two Rivers Ford. Frank was outstanding. I actually got tired of seeing the guy! I was at Two Rivers Ford for about 4 hours on a Saturday. He came into the lounge area at least every 10 minutes with an update (as opposed to the other dealerships where I had to wait hours). This man was on the ball. And the rest of the staff, extremely friendly that stirred genuine conversations about life, family, politics, and our shared experiences being in sales. This helped the time move by pleasantly. I enjoyed every minute of being in that building and the drive was worth it. Frank was professional and you can tell he is a dedicated individual (I believe he has been there for about 20 years). He is also hilarious. We shared some good-time conversations that I won't mention on here! The man cares and if you are reading this review and have decided you are going to buy a new ford vehicle. Get in your car. Drive to Mt. Juliet. Open the doors and ask for Frank Snipes. Above all. Pricing. I am in financial sales, I understand the difference between getting screwed and getting the best deal. Frank told me the numbers, and they matched the numbers I signed for. This is obviously most important of all. Integrity. And that is what Frank and everyone and Two Rivers Ford possesses. I drive my new 2016 Fusion Se (oxford white with black rims - looks amazing) with pride (especially being from Detroit). And I also drive it remembering what great customer service does to folks in this country, and how it improves their lives. I am a better financial service proffessional because of Frank Snipes because I remember how I like to be treated. Do not miss your chance, go check these guys out. Thank you Frank. Ross More

New Car Purchase I was looking to purchase a specific vehicle that I saw online and Tom Phillips made the deal I wanted and made it a pleasant experience! I was looking to purchase a specific vehicle that I saw online and Tom Phillips made the deal I wanted and made it a pleasant experience! More

New car Purchase I was in the market to purchase an additional vehicle. I filled out an on-line search and very shortly after was in contact with Tom Phillips at two R I was in the market to purchase an additional vehicle. I filled out an on-line search and very shortly after was in contact with Tom Phillips at two Rivers Ford. He made it very easy and walked me through the steps while he searched for the vehicle I wanted. I filled out the online financing application and was notified within the hour of approval. I arrived at the dealership that same afternoon and Tom had the vehicle there ready and waiting for my test drive. The staff from the front desk receptionist, sales staff, manager, and crew in the back that serviced the vehicle were all attentive, thorough and expedient. They get the job done and will go above and beyond to be sure you are satisfied. More

Frank Snipes is the best! I was visiting my son here in Mt. Juliet from Jacksonville, Florida where I own a total of 6 Ford vehicles. My son and I were talking and decided to I was visiting my son here in Mt. Juliet from Jacksonville, Florida where I own a total of 6 Ford vehicles. My son and I were talking and decided to go look over the new 2015 F-150 and the new 2015 Mustang GT. Frank Snipes approach us to assist. We explained to him we were there to look and in no position to buy again for several years. I also explained I would be purchasing from my local dealer in Jacksoville when the time came to replace my Ford vehicles.Frank smiled and assured us he understood we weren't buying from him, maybe never. He then proceeded to graciously answer our question and volunteered more information about the cars, impressing us with his knowledge. He offered to let us drive any and all vehicles we wanted. I actually felt guilty, not wanting to overstep my welcome. Frank continued to offer information and let us drive not only a 5.0 Mustang and an F-150, but an Edge Sport as well. Frank was possibly the nicest, most informed salesman I ever met. If I ever need his services in the future, I would drive past other dealerships just to buy from him. If you are in the market for a car, do yourself a favor and look up Frank Snipes at Two Rivers Ford in Mt. Juliet. You will be doing yourself a favor. Mike Sheffield Jacksonville, Florida More