Tynan's Pre-Owned Superstore

Good people All good experience with dj and greg there the best. Dj was very informative with the car .dj a very personable man. Marion the financial guys very ni All good experience with dj and greg there the best. Dj was very informative with the car .dj a very personable man. Marion the financial guys very nice to..good team. More

Excellent attention a very nice place, where they make you feel like king, both the seller, as the person in charge of credit, excellent collaboration in one day they sol a very nice place, where they make you feel like king, both the seller, as the person in charge of credit, excellent collaboration in one day they solved everything and I already enjoy my truck Thanks More

Not confident pre sale inspection was accurate I purchased a gently used Jeep Wrangler from tynans recently and have put an additional $1500 in parts over the first month. The radiator had a sizab I purchased a gently used Jeep Wrangler from tynans recently and have put an additional $1500 in parts over the first month. The radiator had a sizable leak within two weeks of purchase and the mechanic I took it too showed me where the leak on the radiator was cleaned with a wire brush to hide the leak, two weeks later I experienced death wobble which was due to blown out ball joints on both front wheels. They “passed” inspection when purchased however according to two separate mechanics, look to have failed long ago..... I understand purchasing a used vehicle opens me up to little things however the fact that I had such significant ones immediately and also was shown visual proof of trying to clean the leaking area to mask the problem seems odd. Deesa , sales person, was great and I enjoyed her assistance however I am not certain that they performed the inspection as promised. It’s a 35k jeep that quickly took another 1500 from my account........ not cool. In hindsite I would probably have kept looking for a low mileage Jeep. More

Fully Satisfied Deesa was wonderful to work with! Getting a new car especially after bankruptcy feels impossible but they made it possible here at Tynans! It was easy Deesa was wonderful to work with! Getting a new car especially after bankruptcy feels impossible but they made it possible here at Tynans! It was easy and painless. Very happy and walked away fully satisfied. More

Watch YOUR BACK!!! My experience was HORRIBLE. Here is my message to Scott Wilkinson (swilkinson@tynansvolkswagen.motosnap.com) General Manager of Tynan Hi Scott, My experience was HORRIBLE. Here is my message to Scott Wilkinson (swilkinson@tynansvolkswagen.motosnap.com) General Manager of Tynan Hi Scott, Your opportunity to earn my business failed short and my whole car buying experience is definitely unforgettable since I feel like I have more or less been stabbed in the back due to the results of the whole situation. I am an internet buyer and was looking to purchase the white pre-owned 2014 Jeep Rubicon and was in conversations with Deesa to finalize details. A Buyers Agreement has been drafted, as attached. Since I am not there on site to directly review the vehicle relative to the information, I had questions. It came down to one last question that I had in regards to the information in the Used Car Packet about the seaping coolant. But I was ready to use my credit card to make a down payment for the vehicle, fly to Denver to finish the purchase, and drive it back to Idaho. My brother lives in the area on 20th street and was going to help transfer me around. The last response about the inquiry never was returned. THe only information I received back late last night was the vehicle was sold right out under my feet. I felt like I was in the driver seat and someone came and pushed my right out to take off with the vehicle and drive it away. A horrible experience. I get these statements from your salesmen that our goal is to show you how buyer-friendly our internet process is and we rely on repeat business and referrals. That information is a crock of xxxx. Here I am 600 + miles away looking to buy a vehicle from you and I get thrown to the sharks. Deesa said it correctly, "we aren't no Ma and Pa shop, we are a corporate business." With all this that occurred, I sure understand that now, where you don't really care about your customers, just the bottom line which is do whatever it takes to get the money. The customer is just a number, probably like your employees. I wasn't even contacted and given a chance to finalize my interest in the vehicle even though I have show the first interest in the vehicle since Friday, Nov 3 and was written a Purchase Aggreement - see attached. How does that make a customer feel valued and respected? The crazy thing is, was Deesa pressured me with this same scenario Friday night saying someone just showed up to test drive the car you better make your decision now. I couldn't get to the phone to finalize details as I was involved in a integration project at work. Somehow it turned out to be my lucky day where the buyer couldn't get financing, so the vehicle was still available. From then I pursued the interest in purchasing it until it was taken out of my control and sold right behind my back. So all this work that Jonathon put into it to work with me and get me lined up is no longer credited to him selling the vehicle, its goes to her because of her sleezy tactics (which is why salesman have such a bad reputation; its people like her that keep the tradition strong and don't make people want to work with them). How is an internet buyer suppose to succeed and have a good experience with a practice like this? I am distance buyer, I can' t see the car so I need verification, it does take some time, but your market is so much larger now. But it won't be successful if the internet buyer is not given any priority over any other buyer. As a General Manager of the company, I hope this situation is taken seriously, reviewed with the Team(s), and changes are made. Brad More

This place is a scam. I took my car in to get repaired what I thought was going to be some minor repairs turned out to be a major repair on my engine less than three weeks I took my car in to get repaired what I thought was going to be some minor repairs turned out to be a major repair on my engine less than three weeks later my engine cracked and now I need a brand-new engine. The repair on my engine cost $1200 to get a brand-new engine thir asking for over $8000. I wouldn't go to this place unless you plan on getting ripped off the people are nice but the service is terrible. More

Bait and switch Never go to the dealership. Advertised prices are lies, my cash deal was going to be $3k more than the advertised price. People were nice though Never go to the dealership. Advertised prices are lies, my cash deal was going to be $3k more than the advertised price. People were nice though More

As a loyal preferred customer I was very disappointed with I went to Tynan's to re-lease another car as I always do when my lease was done. I was short 3 months but was advised by Brittany the salesperson to l I went to Tynan's to re-lease another car as I always do when my lease was done. I was short 3 months but was advised by Brittany the salesperson to look into re-leasing another car. Like always when I re-lease they have never charged me for over mileage. They advised me I wouldn't be charged but I had to pay my last 4 months and I would be receiving my bill in the mail. To my surprise I WAS charged for mileage plus wear and tear plus my 4 months. More than twice the amount I was expecting. I made an appointment to see the general manager STEVE and was advised to lease another car that had enough incentive options to equal my mileage amount. So bottom line is in order for me not to pay my mileage I have to lease another car and basically use my incentives to pay off my bill. This is not okay. I am so dissatisfied with this store and will never do business with them again. I filed a formal complaint and was told that the dealership never told me they would pay my miles so now I'm stuck with a bill and another leased car from Tynan's. Very unprofessional. Is this how you treat all your return customers? I will make sure everyone I know and my husband knows who by the way was in the military for 9 years will know about our experience More