Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We’re sorry to hear you were dissatisfied with your recent service visit. We want to take a moment to clarify that Volkswagen vehicles are required to follow a scheduled maintenance plan at regular 10,000-mile intervals. This includes routine maintenance at both the 10,000-mile and 20,000-mile marks as part of VW’s recommended care to keep the vehicle running safely and efficiently. The services performed during your visit were part of these required maintenance milestones and were not unnecessary or outside of Volkswagen’s official guidelines. Our goal is always to provide transparent, factory-recommended service to ensure the long-term health of your vehicle. If you have any questions or would like to discuss your visit, we’d be happy to speak with you directly. Please feel free to contact us at your convenience Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen.

Jparcam responded

She didn't feel dismissed, she felt stupid. We bought a brand-new vehicle, and this dealership warranty was included in the documents. This is her first new vehicle, so she was adamant about adhering to the details of the warranty. If it was a mix up and Tynan's doesn't warranty new vehicles, just used vehicles, that would explain why no one knows about it, but that doesn't make sense to warranty used vehicles and not new ones, and why it was in our sales packet. Again, that was a primary selling point for this dealership specifically, and it's turned out to be the biggest disappointment we've experienced anywhere.

Tynan's Volkswagen responded

Thank you, Natalie! We’re so glad to hear that Justin Delgado made the process easy and informative for you. His knowledge and dedication to providing a smooth experience truly make a difference. We appreciate your recommendation and look forward to assisting you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your loyalty and for making the drive to see us—we truly appreciate it! It means a lot to hear that your experience with Tynan’s has remained consistently positive over the years. We’re proud to have earned your trust from the time you purchased your Bug six years ago to now, and we’re committed to continuing that same level of friendliness and fairness every time you visit. Looking forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that our team was able to help you find exactly what you were looking for. We truly appreciate your feedback and look forward to assisting you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Rachide was patient, helpful, and accommodating—especially with an infant and toddler in tow. It’s wonderful to know he helped make your visit smooth and even quicker than expected. We truly appreciate your kind words and look forward to welcoming you back again when needed! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words and thoughtful feedback! We're glad to hear you experienced great teamwork and saw the dedication our team puts into both customer service and vehicle care. We truly appreciate your support and look forward to continuing to deliver excellent service to you. If there’s anything we can do to earn that fifth star next time, please don’t hesitate to let us know! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your thoughtful and enthusiastic review! We're thrilled to hear that Ashley provided such exceptional communication and care throughout your service visit, and that our technician took the time to clearly explain the work done on your Passat’s cruise control. Your kind words about our team mean the world to us. We’re proud to have such dedicated and knowledgeable people representing Tynan’s, and it’s wonderful to know your experience was “110%.” We truly appreciate your trust and support! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the kind words! We're so glad to hear that Ashley provided such excellent support and clear communication throughout your visit. We’ll be sure to pass along your feedback to her—it means a lot to our team. We're always here if you need anything in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Carlo, for the wonderful 5-star review! We’re so glad to hear that Calysta consistently provides you with outstanding customer service—she truly goes above and beyond for our guests. We’ll also be sure to pass along your kind words to our technicians. We appreciate your support and look forward to seeing you again! Jacqueline Goldsboro - Customer Care coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words, Jamie! We're thrilled to hear that our team was courteous, helpful, and respectful during your visit. We truly appreciate your feedback and look forward to helping you again in the future! Jacqueline Goldsboro - Customer Care Coordinator