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Tynan's Volkswagen

Aurora, CO

4.6
4,131 Reviews
Tynan's Volkswagen is family-owned and operated Colorado VW dealership since 1963. Browse our new and used Volkswagen inventory at your Aurora cars dealer, including the new Jetta in Denver. You’ll find a selection of new and used Volkswagen models, cars, trucks, vans, wagons, SUVs, and TDI Clean Diesel vehicles. Check out our programs for College grads, first time buyers and find out whether buying or leasing is right for you.
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700 S Havana St

Aurora, CO

80012

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Showing 4,131 reviews

November 04, 2022

The 1 star does NOT reflect the service staff who are personable and respectful. This is because my 2015Golf with fewer than 60k miles somehow needs an engine replacement, and VW quotes nearly $17k to re More

by Esteban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Xavier Trembley
Nov 07, 2022 -

Tynan's Volkswagen responded

It's hard to see you weren't satisfied with your experience. We strive to provide 5-star experiences and I apologize for missing the mark. If you are willing, I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Garrett Nye - Service Manager - 303-341-3350

November 04, 2022

Horrible service. They admitted to not being able to fix my vehicle part so they super glued it!!! I will never go back here again!!! More

by TS_JENBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
Nov 07, 2022 -

Tynan's Volkswagen responded

Thank you for reaching out. I'd like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Garrett Nye - Service Manager - 303-341-3350

November 03, 2022

Service department is always clean the staff is always polite and courteous always willing to help And service’s vehicle’s in a timely manner More

by THRBAILEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Tran, Cauther Sekatawa, Garrett Nye
Nov 03, 2022 -

Tynan's Volkswagen responded

Thank you for your 5-stars! We're honored that our service department took excellent care of you! -Tynan's Volkswagen

November 03, 2022

Nice dealership quick approval and out of door within two hours. Came back for a few corrections but got resolved. More

by shussain
Recommend Dealer
Yes
Employees Worked With
Tom Romolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Abramson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Tynan's Volkswagen responded

Thanks for the five stars! We hope to see you back! -Tynan's Volkswagen

November 03, 2022

I bought this vehicle 1 year ago and I've had problems with the brakes since I've had it which is new for me with a new vehicle I have been back now four times to get the situation corrected in my brakes More

by New Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett Nye
Nov 03, 2022 -

Tynan's Volkswagen responded

Thank you for reaching out. I'm sorry you're continuing to have issues with your brakes and encourage you to contact me directly so that we can discuss these concerns in greater detail. Thanks again, Garrett Nye - Service Manager - 303-341-3350

Nov 12, 2022 -

New Life responded

Good day.. I waited and waited and waited since 11-3-2022 to see if you were going to respond to a concern of mine regarding my vehicle. I've come to the conclusion thats its because I'm a woman i suppose ive had countless issues with my brakes at know fault of my own. I've had this car for one year I cannot wait til my lease is up ive had the worst experience at your facility and youve seemed unbothered that you have a customer thats not satisfied. I will not let the issues ive had with this location ruin my experience with Volkswagen this is my 2nd vehicle and love the brand. Ill just take the extra trip to go out of my way to another location further away from home for the quality service i once had where my concerns are being met along with being treated as a valued customer. Garrett the manager did not handle this matter to my satisfaction and for that I'm disappointed ill make sure not refer anyone to this facility One unsatisfied again.

November 02, 2022

I cannot say enough great things about Garrett Nye. I appreciate his superior customer service to make sure that my service appointment took place on the scheduled date. After scheduling my appointment More

by N10SIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Garrett Nye
Nov 03, 2022 -

Tynan's Volkswagen responded

Thank you for sharing your review, Garrett! We appreciate your honest feedback and everything worked out in the end! -Tynan's Volkswagen

November 02, 2022

Tom was great to work with! He sent me regular updates about the status of my car and was flexible with my drop off and pick up. He even followed up a few days later about an More

by JMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Nov 02, 2022 -

Tynan's Volkswagen responded

Thank you for sharing your experience working with Tom and the rest of our team at Tynan's Volkswagen! We appreciate your 5-stars!

November 02, 2022

The customer service is very good. Tom Tran is a kind and diligent worker. My issue is my car still is making cranking noises even after being off for many hours, so I do not feel my c More

by JAMESNEIL99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Nov 03, 2022 -

Tynan's Volkswagen responded

If you're willing to speak with me, I would like to learn the details of your visit to make sure we provide customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Garrett Nye - Service Manager - 303-341-3350

November 02, 2022

Everyone is efficient, respectful and just plain wonderful. Brian in the Express Center was helpful. More

by DRKARENPASCHAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 03, 2022 -

Tynan's Volkswagen responded

We're honored that Brian and the team are part of your automotive journey! Thank you for being a Tynan's Volkswagen customer!

November 02, 2022

Tom is by far the best xxxx service adviser on the planet. You need your vehicle sorted right take it to Tom, he will take care of you from start to finish and wont xx you on what to expect. Love it. More

by Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tran
Nov 03, 2022 -

Tynan's Volkswagen responded

Wow, Murphy! We are glad that you found such a great advisor to trust with your vehicle! Thank you for leaving such an awesome review for Tom and Tynan's Volkswagen!

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