Tynan's Volkswagen

I was looking for a car that met a few key requirements. The Tynan team did a nice job of listening to these needs. I never felt like they were trying to simply do a transaction and move on to the next deal The Tynan team did a nice job of listening to these needs. I never felt like they were trying to simply do a transaction and move on to the next deal. I really appreciated the experience and insight while making this decision. The whole team was kind and great to work with every step along the way. More

No pressure sales. Everything was done online. Easy application process. Picked up my new Jetta. Was in and out in less than 30 minutes. Would recommend to anyone. Thank you Tynan's! application process. Picked up my new Jetta. Was in and out in less than 30 minutes. Would recommend to anyone. Thank you Tynan's! More

service was done on time and on schedule. delaet picked up the vehicle at my house and dropped off just as they said they would. Brian Burnett and his team did a great job up the vehicle at my house and dropped off just as they said they would. Brian Burnett and his team did a great job More

I was greeted and welcomed by 3 different people coming in. I only came in for a full synthetic oil change, but they take care to show you that you matter regardless of money spent. They are thoughtful e in. I only came in for a full synthetic oil change, but they take care to show you that you matter regardless of money spent. They are thoughtful enough to observe social distancing and make you comfortable. They did not push services on me, but were thorough in what they offer. I am a returning customer from 4 years ago. I will come again. More

Uninterested in customer satisfaction beyond selling cars Honestly I'm trying to forget this entire experience but if Tynan is so disorganized that they continue to send me requests for a review, I'll do it i Honestly I'm trying to forget this entire experience but if Tynan is so disorganized that they continue to send me requests for a review, I'll do it in the hope that I stop getting text messages. I had a pretty reasonable experience when actually getting (lease) a new Golf GTi and enjoyed working with my sales person Andrew, who throughout the entire process remained the most helpful and communicative. Unfortunately my Golf suffered a rare stalling issue which eventually resulted in a forced buy back by VW. Even more unfortunately, I was dependent on Tynans service department for updates along the way, and afterwards on Tynans management and finance department to claim back money on a lease guarantee program I had purchased. It's a VW product but all contact must go through the dealer. My conclusion is that there is a culture that if you aren't standing there in front of them, you are invisible. The worst offender was John Tynan himself, so I guess if there's a culture of bad customer service it starts with him and trickles down. Either the man doesn't KNOW how to reply to emails, or he simply doesn't care about customer service. In the end even begging for an update via email was ignored and I gave up. It was either that or ANOTHER visit to actually show up at his desk and go through the same old routine of: - I'm frustrated - Oh weird.. I thought I responded to that email - Right. Whatever. What's happening - I'm going to make you feel like I actually give a xxxx now that your standing here, and make some promises that I'm unlikely to keep. There are lots of VW in Denver and surrounding areas and they are al selling the same cars. Do yourself a favor and choose a different one. While I am sure there are many people who, like me, had a great car buying experience it's not about what happens when things go right - it's about how you are treated when things go wrong. Tynans left me feeling frustrated, disregarded, disrespected and ignored from their part in what was already a very disappointing VW experience. More

Thanks for being there during these times. Got what I needed done very fast. Staff was great and answered all my questions. Never had an issue with you needed done very fast. Staff was great and answered all my questions. Never had an issue with you More

I was pleased this time around with having to take my wife’s car in for service and appreciated being updated on any recommendations. Cauther is always nice to work with. Thank you! wife’s car in for service and appreciated being updated on any recommendations. Cauther is always nice to work with. Thank you! More

I drive by two VW dealers to bring my car to Tynanns. They are the best technician, service specialist and parts department. I would not take my vehicle anywhere else. Jake They are the best technician, service specialist and parts department. I would not take my vehicle anywhere else. Jake More

They’re just and simply the best. Always taking care of me, looking for the best and convenient business. Explaining everything and giving me what I need! Thanks guys me, looking for the best and convenient business. Explaining everything and giving me what I need! Thanks guys More

Awesome and professional service. I think I have been to Tynans 4 times in the last couple of weeks. I have found a dealership who will take care of my car and their customers. I had to go out of town and r Tynans 4 times in the last couple of weeks. I have found a dealership who will take care of my car and their customers. I had to go out of town and ran into trouble with my tires. I called Mr. Cauther took my call, listened to the concerns and told me to come on in. Mr. Xsavier and his team took care of the car as soon as I walked in. The wait was not as long as anticipated. They were able to provide and take care of putting tires on and aligning my vehicle. This was something the service place (in the town) I was at was unable to do. Tynan thank you and you will remain the go to place for our vehicle. More