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Tynan's Volkswagen

Aurora, CO

Overview
Employees
Reviews
4.6
4,151 Reviews
Tynan's Volkswagen is family-owned and operated Colorado VW dealership since 1963. Browse our new and used Volkswagen inventory at your Aurora cars dealer, including the new Jetta in Denver. You’ll find a selection of new and used Volkswagen models, cars, trucks, vans, wagons, SUVs, and TDI Clean Diesel vehicles. Check out our programs for College grads, first time buyers and find out whether buying or leasing is right for you.
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700 S Havana St

Aurora, CO

80012

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Showing 4,151 reviews

January 19, 2024

They Tried to overcharge me. I gave them a piece that I needed to take my engine light off and it’s still on. More

by Tae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
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Jan 22, 2024 -

Tynan's Volkswagen responded

We are truly sorry to hear about your experience, and we apologize for any frustration or inconvenience caused. Our goal is to provide excellent service, and it's disheartening to learn that we fell short in your case. If you could provide more details about the specific piece you provided and the concerns with your engine light, we'll do our best to address and resolve the situation promptly. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Jacqueline Goldsboro-Customer Care Coordinator

January 19, 2024

I had an issue with my Tiguan making a loud noise in reverse. Particularly backing in and out of parking spots. I dropped it off and they had my vehicle all day. They said they couldn't recreate it, but More

by mricha330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cauther Sekatawa
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January 08, 2024

The worst customer service ever they only care initially when you go to purchase the vehicle after that they refuse to help or even speak to you with respect. From the sales person to the finance person the More

by vizquierdo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Romolo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Abramson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

vizquierdo responded

The worst customer service ever they only care initially when you go to purchase the vehicle after that they refuse to help or even speak to you with respect. From the sales person to the finance person they are all selfish and evil people. I hope the owners of VOLKSWAGON are aware of the type of employees they have. It's a disgrace to all mankind.

Jan 08, 2024 -

Tynan's Volkswagen responded

We sincerely apologize for the negative experience you had with our customer service. If you could provide more details about your experience, such as the date of your interaction and the names of the individuals involved, it would greatly assist us in identifying and rectifying the issues. Please contact our customer service department at 303-341-3524 so that we can gather more information and work towards resolving this matter to your satisfaction. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to regain your trust in our dealership. Jacqueline Goldsboro- Customer Care Coordinator

December 27, 2023

Completed quickly Completed the work in the same day. The estimate was three days. Knowledgeable and friendly More

by CRYSTEL.DAVIS2
Recommend Dealer
Yes
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Jan 01, 2024 -

Tynan's Volkswagen responded

Thank you so much for taking the time to leave such a positive and encouraging 5-star review! We also appreciate your kind words about our team's knowledge and friendliness. Thank you once again for choosing us and for your wonderful feedback! Jacqueline Goldsboro -Customer Care Coordinator

December 24, 2023

Always friendly and keeps me informed. Very clean waiting area and I am always greeted when I enter. More

by NASTICKC
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Williams
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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you so much for taking the time to share your wonderful feedback! It's fantastic to know that you appreciate our efforts to maintain a clean and welcoming waiting area. We truly appreciate your continued support and hope to see you again soon! Jacqueline Goldsboro- Customer Care Coordinator

December 23, 2023

All items were done right the first time. I did have to check in often after the expected completion time to find the status of the car. Would have preferred a more proactive approach from th More

by matthew.haegele
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa, Cauther Sekatawa
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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you for taking the time to share your feedback with us. We're glad to hear that all the service items were completed correctly on the first attempt. However, we apologize for any inconvenience caused by the need to check in frequently for updates. We appreciate your business and are committed to making the necessary adjustments to provide you with an even better experience in the future. Thank you for bringing this to our attention .Jacqueline Goldsboro- Customer Care Coordinator

December 23, 2023

Brian was amazing to work with. Jacob is always the best. Scott is so helpful and they are great people all around. More

by DIXON2
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Williams
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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you for your wonderful feedback! We're thrilled to hear that Brian, Jacob, and Scott made your experience amazing. We'll make sure to pass along your compliments to Brian, Jacob, and Scott, as they'll be delighted to hear that their efforts are appreciated. If there's anything else we can do for you or if you have any further feedback, please feel free to let us know. We value your business and look forward to serving you again in the future! Jacqueline Goldsboro- Customer Care Coordinator

December 23, 2023

Fast and friendly Calysta was friendly and listened to my concerns. Timing was excellent. I was walked to my car. More

by Ms.kristin10
Recommend Dealer
Yes
Employees Worked With
Calista
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Dec 26, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your positive experience with us! We're delighted to hear that Calysta provided friendly and attentive service, listening to your concerns . We look forward to providing you with continued excellent service, and we hope to welcome you back again soon! Jacqueline Goldsboro- Customer Care Coordinator

December 23, 2023

Everything went very smoothly, it was a typical great experience at Tynan's No thank you More

by JESSANDCOOPER
Recommend Dealer
Yes
Employees Worked With
Monique
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Dec 26, 2023 -

Tynan's Volkswagen responded

We're thrilled to hear that your experience at Tynan's was smooth and met your expectations! Thank you for taking the time to share your positive feedback. No thank you goes unnoticed, and we're grateful for the privilege to be of service to you! Jacqueline Goldsboro- Customer Care Coordinator

December 23, 2023

Very helpful Great customer service Everyone was very professional and helpful. I was very happy More

by GLORIAJOHNSON67
Recommend Dealer
Yes
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Dec 26, 2023 -

Tynan's Volkswagen responded

Gloria, Thank you so much for your fantastic review! We're delighted to hear that you found our team to be very helpful, providing great customer service with a high level of professionalism. We appreciate your kind words and are grateful for the opportunity to serve you. If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to let us know. We look forward to continuing to provide you with exceptional service, and we can't wait to welcome you back in the future! Jacqueline Goldsboro-Customer Care Coordinator

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