Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you, Hayden, for your kind words! We’re pleased to hear that Ashley and the rest of the team provided a smooth and professional experience, and that you felt informed throughout the process. We truly appreciate your feedback and look forward to serving you again in the future. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Lizia! We’re so glad to hear that our team was helpful, understanding, and able to get your vehicle back to you on time. We truly appreciate your kind words, and thank you for choosing Tynan’s! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience it caused. Providing timely and attentive service is very important to us, and it’s clear we fell short in your case. While we regret that we didn’t meet your expectations this time, we’d appreciate the opportunity to make things right. Please feel free to reach out directly so we can personally assist with your service needs and ensure this doesn’t happen again. Your feedback helps us improve, and we truly value the opportunity to serve you better in the future. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're so glad to hear that you felt welcomed by our team and that you enjoy the convenience of our Express Service and online appointment scheduling. We’re always looking for ways to make your experience as smooth and efficient as possible, and it's great to know those features are making a positive difference. We look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your feedback. We understand how frustrating it can be to wait several days for diagnostics and an oil change, and we truly apologize for the inconvenience this caused. While we always strive to honor scheduled appointments promptly, there are times when our diagnostic team is managing a high volume of vehicles requiring in-depth troubleshooting. Unlike routine maintenance, diagnostic work can be unpredictable—some concerns take longer to identify accurately, especially if intermittent issues are involved or if specialized testing is required. In these cases, we may need to keep the vehicle for a longer period to ensure a thorough and accurate diagnosis. That said, we recognize the importance of communication and will continue to work on setting expectations during the scheduling process. We appreciate your patience and your feedback—it helps us improve our processes moving forward. If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out directly. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We sincerely apologize for the delay in communication and understand how important timely updates are during the service process. While we strive to keep every customer informed throughout their vehicle's visit, we recognize there are times when follow-up could be more consistent. Please know that we are actively working to improve our internal processes to ensure updates are provided more proactively, so our customers aren’t left needing to reach out first. Your input is truly appreciated; it helps us identify areas where we can do better. We value your business and hope to provide a smoother experience during your next visit. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your continued loyalty over the past 15 years! We’re truly grateful for your trust and are so glad to hear you’ve consistently received good service. We look forward to serving you for many more years to come! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear that Brian and the team delivered fast, efficient, and amazing service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator