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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,879 Reviews
Call Service Center (303) 209-1680

2,879 Reviews of Tynan's Volkswagen - Service Center

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August 31, 2023

Very helpful and courteous when comes to serving; shuttle was great.Thank you very much ! More

by ROBOTICSRTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa, Calysta Johnson, Monique Murphy
Report | Print
Aug 31, 2023 -

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you found our service team to be helpful and courteous. We're glad that our shuttle service also met your expectations. Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance again or have any questions, please don't hesitate to reach out. We're here to help! Thank you for choosing us, and we look forward to serving you again in the future. The Tynan's Volkswagen Service Team

August 31, 2023

The wait time (to get helped upon arrival and service was way too long, but emploees were great More

by LIZZARD_820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
Aug 31, 2023 -

Tynan's Volkswagen responded

Thank you for sharing your feedback with us. We're glad to hear that you found our employees to be great. However, we apologize for the extended wait time you experienced both when you arrived and during service. We understand that your time is valuable, and we're actively addressing this issue to ensure a smoother experience for you in the future. Your input is valuable to us, and we appreciate your understanding. If you have any more feedback or concerns, please don't hesitate to let us know. We're committed to making your next visit more efficient and enjoyable. Jacqueline Goldsboro- Customer Care Coordinator- jacqueline.goldsboro@tynans.com

August 31, 2023

Tynans has been keeping my beetles running for years. Brian was super helpful and kept me informed each step of the way. Generally respectful of my time and present options when things come up, and hel More

by JENMORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa
Report | Print
Aug 31, 2023 -

Tynan's Volkswagen responded

We're delighted that Tynan's has been your go-to choice for keeping your beetles in top shape over the years. We're pleased to hear that Brian and Cauther , provided you with helpful service and kept you informed throughout the process. Our commitment to respecting your time and providing options that fit your needs is a top priority for us, and we're glad you've noticed. We're also glad you appreciate our range of service options. Thank you for choosing Tynan's , and we're here whenever you need assistance or maintenance for your vehicles. We appreciate your support and look forward to serving you in the future. The Tynan's Volkswagen Service Team

August 30, 2023

Have purchased several vehicles here. Smaller dealer. Good experience. Sometimes difficult to get scheduled in for service. More

by GLENTEMPLIN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
Aug 30, 2023 -

Tynan's Volkswagen responded

Glen, thank you for your continued patronage and feedback. We're pleased to hear that you've generally had positive experiences with our dealership. We apologize for any challenges you've encountered when scheduling service appointments. Your input is valuable to us, and we're actively working to improve our service scheduling process to better accommodate your needs. If you have any further suggestions or concerns, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you in the future. The Tynan's Volkswagen Service Team

August 30, 2023

Friendly, knowledgeable, responsive and available, not rushed, completed work on day promised and finally, estimate and final charges aligned so no surprises! Thank you More

by MARGARET braun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monique Murphy
Report | Print
Aug 31, 2023 -

Tynan's Volkswagen responded

We're thrilled to hear about your positive experience! Providing top-notch service is our priority, and your feedback confirms that we're on the right track. If you ever need assistance again in the future, don't hesitate to reach out. Thank you for choosing us! The Tynan's Volkswagen Service Team

August 30, 2023

My issue was taken care of without an appointment and in a timely manner. I was kept informed every step of the way. More

by JJRIESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
Aug 30, 2023 -

Tynan's Volkswagen responded

We're glad to hear that your issue was addressed promptly and efficiently, even without an appointment. Keeping you informed throughout the process is important to us. If you have any more feedback or questions in the future, feel free to reach out. Thank you for sharing your experience! The Tynan's Volkswagen Service Team

August 29, 2023

Wonderful communication and service! Will definitely be going back for any more services needed. Thank you More

by a.helly08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cauther Sekatawa
Report | Print
Aug 30, 2023 -

Tynan's Volkswagen responded

Thank you for your kind words! We're thrilled you had a great experience with us. Looking forward to helping you again! The Tynan's Volkswagen Team

August 28, 2023

I was told my tires were rotated but they weren’t my back tire was the one that was flat and gave me problems and was marked. It is still in the same place. I mentioned it to the tech and he told me I was w More

by ANGELA_STE
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Omar Hassanein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Tynan's Volkswagen responded

We're truly sorry for the experience you had, and we deeply regret any inconvenience or frustration this situation may have caused. Your feedback is crucial to us, and we take it seriously. Your concerns are valid, and we apologize for any assumptions made. We value all our customers equally and will address this issue promptly to ensure it doesn't happen again. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to rectify this situation. Your satisfaction is important to us, and we appreciate your feedback.. Jacqueline Goldsboro - Customer Care Coordinator -jacqueline.goldsboro@tynans.com

August 27, 2023

The customer service was very kind and hospitality. Thank you so-much. The dealer is the best More

by AHMIBRA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cauther Sekatawa, Calysta Johnson, Monique Murphy
Report | Print
Aug 29, 2023 -

Tynan's Volkswagen responded

Thanks for your continued support of the Tynan's Volkswagen team! We're honored to have you as a customer and look forward to your next visit!

August 26, 2023

Amazing team and great energy. Everyone is well educated and polite. I felt like I mattered. More

by JESS.WM22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calysta Johnson
Report | Print
Aug 29, 2023 -

Tynan's Volkswagen responded

Jess, Thanks for the five stars! We're happy to hear that Caysta could assist you . We hope to see you back here for all of your future auto needs! The Tynan's Volkswagen Service Team

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