Tyson Motor

Easy, Fair, Nice I really don’t know how much more you can ask for or would want from a dealership than what I experienced at Tyson and with Adam, Jason, and Lindsay. I really don’t know how much more you can ask for or would want from a dealership than what I experienced at Tyson and with Adam, Jason, and Lindsay. Perfect in every sense. More

AMAZING EXPERIENCE AT TYSON CHRYSLER Jason Beltran was very helpful, knowledgeable, and goes above and beyond for his customers. Highly recommend him to all my family and friends. JP Vau Jason Beltran was very helpful, knowledgeable, and goes above and beyond for his customers. Highly recommend him to all my family and friends. JP Vaughan was also a fantastic person to deal with financing and service contracts ! Tyson Chrysler is very clean and well organized dealership with a staff that has a five star plus rating in my eyes ! Love my new 2018 Plum Crazy Purple Scat Pack Challenger ! More

Amazing This dealer I amazing I’ve been buying cars here for the past 10 years here. Service here is amazing. They really want to help you so you can have the This dealer I amazing I’ve been buying cars here for the past 10 years here. Service here is amazing. They really want to help you so you can have the car you want. More

Great experience on 1st car purchase Mike Murray was my sales rep and he was very personable and very knowledgeable about all of the newest features on the Jeep Cherokee. This was my 1st Mike Murray was my sales rep and he was very personable and very knowledgeable about all of the newest features on the Jeep Cherokee. This was my 1st purchase of a new car and Mike made me really comfortable with the process. He did not pressure me in any way and gave me lots of good insight on the pros and cons of purchasing a new vehicle vs. a used vehicles. On the road test he explained all of the new safety features on the Cherokee along with all of the new upgrades that came with the new 2019 model. Once we made a deal, Lindsay handled the finance portion and she was very thorough in explaining all of the financing terms and all available options, once again not pressuring me in any decisions. She was very quick and efficient in handling all of the paperwork. Together they both made my first new car purchase a very pleasurable experience and I would highly recommend them and Tyson Motors if you are looking to purchase a new vehicle. More

My experience with service department and customer service This review is mostly towards the service department and customer service and Tyson Motors. I bought my 2017 Jeep Cherokee from Tyson Motors towa This review is mostly towards the service department and customer service and Tyson Motors. I bought my 2017 Jeep Cherokee from Tyson Motors towards the end of 2016. I had a normal experience with buying my vehicle. For Christmas of 2017 I got my wheels powder coated black by a business in Lockport. I put my car on jackstands at my house and brought the tires and wheels to the business. I cannot have my phone at my job so the business had called asking me the year of my vehicle to know which kind of valve stems they needed to put the wheel back on the tire after powder coating them. By the time I got out of work the business had already closed so I had to take the wheel and tire somewhere that would have my valve stems to get it put back on and balanced. So, I took it back to Tyson where I bought my vehicle after confirming they had my valve stems. I got a call the next day to inform me that when they put the first wheel on the machine to put it back on the tire, the wheel flew off the machine, scratching my brand new $100 per tire powder coating. They said they were nervous to continue so they would bring it to Pomp's Tire next to the dealership. I was obviously frustrated, but understood that stuff happens and moving forward how management took care of the situation would either make or break my experience. The dealership still tried to charge me for the four valve stems at $25 a piece. I obviously objected to this, considering that the four valve stems would cost $100, the cost of re-powder coating my rim that they scratched. After speaking with a manager they ended up doing the whole thing free. After putting my tires back on my car and heading to work, I could not go over 55MPH without the car violently shaking. I ended up taking it to Discount Tire in Joliet to be rebalanced since I assumed that is what was causing the vibrations. The gentleman there informed me his 12 year old son could have balanced the tires more properly. So, I called Tyson to inform them to maybe not take their wheels to Pomp's Tires for balancing again because they obviously did not know what they were doing either. And to inform them that I still ended up having to pay which was BS. Fast forward to now May of 2018. My car with 20,000 miles on it is having a pretty loud creaking noise coming from the front passenger side of the car. Can clearly hear it when going over bumps, and can hear it the best when driving slowly. My 80 year old grandmother confirmed she too heard the noise. Although I was reluctant, I called Tyson to make an appointment to have it serviced because I thought who in their right mind wouldn't take it to the dealer with 20,000 miles under warranty?! My appointment was at 9:00AM. I asked the gentleman I was dealing with to please call me once they have looked at it so I knew if it would be covered under my warranty. By 3:30PM I had not heard from them so I just called myself. I spoke with the man who was overseeing the repair on my car. I unfortunately do not exactly remember specifically what part of my car he said was broke, but I believe it was some part of the strut. My first question was is it covered by warranty? He said yes. My next questions were is the problem common, and how did it happen? He said it commonly breaks from hitting pot holes or large bumps, it is a small piece that commonly breaks. He said they would have to order a piece and it would be in by the next day (Thursday) or Friday. He also told me I could get a loaner vehicle if I needed one at no cost to me. I said I would, since it would be a few days potentially and I needed to get to work. So I get my rental vehicle and go home. When I get out of work the next day I had a missed call from them so I call back and they inform me my car is done. I go up there, turn in the rental and as I am waiting for my car I look at the paperwork. The paperwork stated that they took my car for a test drive and heard nothing. It then said that they lubricated the ball joint and it showed .50 hours of labor. I am obviously first and foremost infuriated because the man I had talked to not only lied to me, but did so pretty elaborately about what they were going to fix on my vehicle. I go up to the man who is checking me out and say I am confused, do people usually come and get loaner vehicles from you guys for 1/2 of labor? To lubricate a part? And he said no not typically. I explain what the man overseeing my vehicle told me and he assures me that he wouldn't have lied to me. So the guy I am talking to obviously does not believe me. I was so frustrated I just said ok and got in my car and left. Before I even left the parking lot I could hear my car was still making the same noise. When I got home I called and asked to speak to a manager. I explain this ENTIRE situation to him which he genuinely sounds like he is angry about as well. He asks that we please give him another chance and that he will personal More

2018 Jeep Grand Cherokee- Altitude Andy Babb was my cars salesman. This was my first big car purchase and he did whatever he could to make the process easy and not stressful. He also Andy Babb was my cars salesman. This was my first big car purchase and he did whatever he could to make the process easy and not stressful. He also worked with me with pricing and explained all of the financing options for me. More

Great experience! Rex and Steve were great to work with. I was in and out in about two hours. Tyson was competitive on my Odyssey trade-in as well as the purchase on a Rex and Steve were great to work with. I was in and out in about two hours. Tyson was competitive on my Odyssey trade-in as well as the purchase on a new Pacifica. Would definitely recommend Tyson Motors and Rex. More

Thanks Rex Was a great help in financing my new Journey Crossroads and trading in my slightly used Journey SXT. I’ll be looking for him for all my future auto d Was a great help in financing my new Journey Crossroads and trading in my slightly used Journey SXT. I’ll be looking for him for all my future auto dealings More

Promised a new car 3 times Aaron Lang promised me a new car separate occasions, as my car has been in service 8 times since purchasing in aug 17. No car or anything has been don Aaron Lang promised me a new car separate occasions, as my car has been in service 8 times since purchasing in aug 17. No car or anything has been done to fix this issue. Terrible customer service. Then come to find out an employee had one problem with their car for the first time but was given a brand new car within 5 days...only good for taking your money More

Great experience! Everyone at the dealership was fantastic! Was in and out in no more than two hours. Isaac is a great salesman and i recommend going through him! Everyone at the dealership was fantastic! Was in and out in no more than two hours. Isaac is a great salesman and i recommend going through him! More