Tyson Motor

Horrible Service Brought my Wrangler in for a check engine light. Dropped the car on Sunday afternoon (so wo an appt). Received a call on Monday am advising they recei Brought my Wrangler in for a check engine light. Dropped the car on Sunday afternoon (so wo an appt). Received a call on Monday am advising they received my key and note with the issue. Said they would take a look and let me know, but not that day. I called Tuesday afternoon to get a status. Still had not looked at it. No big deal. Called Friday late afternoon and was told that since I'd dropped the car wo an appt, it is not uncommon for the vehicle to sit for up to 2 1/2 wks or longer before it would be evaluated. Mind you, this is all warranty. Phoned to pick the car up on Saturday to take it elsewhere and was told the battery is now dead, the engine coolant had leaked out as well as the transmission fluid. It is undriveable. Wow. The service guy said he would now escalate my ticket to first thing Monday morning(now into the next week). I called Monday right before lunch and was told it still had not been looked at and to maybe wait until 4pm that day or Tuesday by lunch. I phoned on Tuesday (why am I the one calling?)at lunch and guess what......no one has looked at it. Received a call around 2pm on Tuesday and was told to pick it up after 4pm. Since the battery was not under warranty (maintenance) and neither was the oil change (also maintenance) I could not get a final total of the bill except for the beforehand knowledge that I have a $100 deductible for the warranty. Really???? When I went to pick up the car well after 4pm, the paperwork never made it to the cashier. That was a 20 minute stand around whats your name, please spell your name, what kind of car, and who told you to come, wait. Geez. And lastly, I never received an apology and my bill was $526.50. Thanks. More

My Second Time back after years! We continue to be very happy with the customer service here. We purchased our 1st vehicle back in 2009 and came back again in 2017! We continue to be very happy with the customer service here. We purchased our 1st vehicle back in 2009 and came back again in 2017! More

Great Experience with my new Jeep! I was looking at the new Jeep Compass models and was referred by my father to Tyson and JR, who he had previously done business with for work. I was v I was looking at the new Jeep Compass models and was referred by my father to Tyson and JR, who he had previously done business with for work. I was very specific in what I wanted in my new vehicle and JR was quick to work hard and do everything he could to get me what I wanted. I had looked into other dealerships and none of them could come close to the great deal JR was able to provide me with for both my trade in and the Jeep. I will definitely come back to them when my lease is ending and will be sure to recommend them to anyone looking for a new vehicle. Great service, nice dealership, and absolutely worth the hour drive from my home! More

We purchased a new Pacifica We had great help in selecting our vehicle from JR Neilis. Jim Kenny helped us realize our purchase with great pricing incentives and deals. Steve Kli We had great help in selecting our vehicle from JR Neilis. Jim Kenny helped us realize our purchase with great pricing incentives and deals. Steve Klimara made th financing process simple and quick. More

Great people! Had a wonderful buying experience with help from Aaron and Tim. They pulled out all the stops to ensure we got the exact car we wanted. Lots of great, Had a wonderful buying experience with help from Aaron and Tim. They pulled out all the stops to ensure we got the exact car we wanted. Lots of great, open communication along the way, even just to check in with us when we went for a period of time with no movement on a delivery date from the manufacturer. Very satisfied--would recommend! :) More

Good experience Fast service and very friendly. Always made sure the numbers we were given satisfied our needs. We were in and out with a new car Fast service and very friendly. Always made sure the numbers we were given satisfied our needs. We were in and out with a new car More

THE best car buying experience EVER Hands down the best service I've ever had at a car dealership. Tim Giacomi, what an amazing salesman. Kept it real every step of the way. Lindsay Lewi Hands down the best service I've ever had at a car dealership. Tim Giacomi, what an amazing salesman. Kept it real every step of the way. Lindsay Lewis in finance dept bent over backwards to give my wife Lizette and I the best deal at a low interest rate. My wife got the new Jeep Renegade and I'll DEFINITELY be back in a few months to buy my dream truck... a Dodge Ram More

Bought a Jeep Patroit My sales Rep Jason Beltran was awesome to deal with. There was no high pressure during the transaction, He made the deal go very smooth. My sales Rep Jason Beltran was awesome to deal with. There was no high pressure during the transaction, He made the deal go very smooth. More

The service department is really striving to improve. I read the reviews about the service department before I made my appointment and with a little trepidation still made the appointment. I was pleasantl I read the reviews about the service department before I made my appointment and with a little trepidation still made the appointment. I was pleasantly surprised at the short wait, the friendliness of the service people and their attention to details. The service associate that waited on me kept me up to date on all progress and diagnosis. The actual time for checking in and getting my car back was reasonable for the problem that my Jeep had. More

Just bought 2018 JCG Summit This is the 3rd vehicle that I purchased from Tyson Motor. I our hased a 2015, 2017, and now a 2018. I still have the 2017. all of these cars are S This is the 3rd vehicle that I purchased from Tyson Motor. I our hased a 2015, 2017, and now a 2018. I still have the 2017. all of these cars are Summits. JR Neilis sold me all 3. I have found him to be fair, very responsive, understands my needs, and he gets me the deals I want. Lindsay Lewis in finance is also responsive and great to work with. I want to deal with both of them in my future purchases. More